
Black plate (15,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
Customer Information 13-15
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garagedoor openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device. Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (1,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
OnStar 14-1
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . 14-1
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . 14-2
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . 14-2
Connections . . . . . . . . . . . . . . . . . 14-3
Diagnostics . . . . . . . . . . . . . . . . . . 14-5
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . 14-5
OnStar Overview
If equipped, this vehicle has a
comprehensive, in-vehicle system
that can connect to a live Advisor
for Emergency, Security, Navigation,
Connection, and Diagnostic
Services.
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
Press
Qor call 1-888-4-ONSTAR
(1-888-466-7827) to speak to an
Advisor. Press
=to:
.Make a call, end a call,
or answer an incoming call.
.Give OnStar Hands-Free Calling
voice commands.
.Give OnStar Turn-by-Turn
Navigation voice commands.
Requires the available Directions
and Connections service plan.
Press
Qto connect to a live
Advisor to:
.Verify account information or
update contact information.
.Get driving directions. Requires
the available Directions and
Connections service plan.
.Receive On-Demand
Diagnostics for a check of the
vehicle’s key operating systems.
.Receive Roadside Assistance.

Black plate (2,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
14-2 OnStar
Press the OnStar Emergency button>to get a priority connection to an
Emergency Advisor available
24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or
respond to an AMBER Alert.
.Get assistance in severe
weather or other crisis and
evacuation routes.
OnStar Services
Emergency
With Automatic Crash Response,
the built-in system can automatically
connect to help in most crashes,
even if help cannot be requested.
Press
>to connect to an
Emergency Advisor. GPS
technology is used to identify the
vehicle location and can provide
critical information to emergency
personnel. The Advisor is also
trained to offer critical assistance in
emergency situations.
Security
OnStar provides services like Stolen
Vehicle Assistance, Remote Ignition
Block, and Roadside Assistance,
if equipped. OnStar can unlock the
vehicle doors remotely, if equipped
with automatic door locks, and can
help police locate the vehicle if it is
stolen.
Navigation
OnStar navigation requires the
Directions and Connections
service plan.
Press
Qto receive directions or
have them sent to the vehicle
navigation screen, if equipped.
Destinations can also be forwarded
to the vehicle from MapQuest.com.
The OnStar mapping database is
continuously updated. For coverage
maps, see www.onstar.com (U.S.)
or www.onstar.ca (Canada).
Turn-by-Turn Navigation
1. PressQto connect to a live
Advisor.
2. Request directions.
3. Directions are downloaded to the vehicle.
4. Follow the voice-guided commands.

Black plate (9,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
OnStar 14-9
unzip:
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Black plate (1,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-24
Active Emergency Braking System . . . . . . . . . . . . . . . . . . . . . . . 9-51
Adaptive Cruise Control . . . . . . . 9-37
Add-On Electrical
Equipment . . . . . . . . . . . . . . . . . . . 9-66
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-6
Air Cleaner/Filter, Engine . . . . . 10-15
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 8-8
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-7
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-33
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-25
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 3-27
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-25 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . 3-26
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-24
Where Are the Airbags? . . . . . . 3-22
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-32
Passenger Status Indicator . . . 5-16
Readiness Light . . . . . . . . . . . . . . 5-15
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 3-32
System Check . . . . . . . . . . . . . . . . 3-20
Alarm Vehicle Security . . . . . . . . . . . . . . 2-16
Alert Side Blind Zone (SBZA) . . . . . . 9-52
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-7
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 7-11
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . 9-30
Warning Light . . . . . . . . . . . . . . . . . 5-21
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . 10-77
Interior . . . . . . . . . . . . . . . . . . . . . . 10-82 Armrest
Rear Seat . . . . . . . . . . . . . . . . . . . . 3-12
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . 13-5
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . 9-48
Assistance Systems for
Parking and Backing . . . . . . . . . 9-46
Audio Players . . . . . . . . . . . . . . . . . 7-12 CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Audio System
Backglass Antenna . . . . . . . . . . . 7-11
Radio Reception . . . . . . . . . . . . . . 7-10
Theft-Deterrent Feature . . . . . . . . 7-2
Automatic Door Locks . . . . . . . . . . . . . . . . . . . 2-13
Headlamp System . . . . . . . . . . . . . 6-2
Transmission . . . . . . . . . . . . . . . . . 9-27
Transmission Fluid . . . . . . . . . 10-15
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 9-29
Shift Lock Control
Function Check . . . . . . . . . . . 10-28
Auxiliary Jack . . . . . . . . . . . . . . . . . . 7-17

Black plate (2,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
i-2 INDEX
B
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-27Jump Starting . . . . . . . . 10-71, 10-72
Load Management . . . . . . . . . . . . . 6-6
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 5-30
Blade Replacement, Wiper . . . 10-29
Bluetooth
Overview . . . . . . . . . 7-18, 7-20, 7-24
Brake System Warning Light . . . . . . . . 5-20
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-25 Antilock . . . . . . . . . . . . . . . . . . . . . . . 9-30
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 9-32
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-26
Parking . . . . . . . . . . . . . . . . . . . . . . . 9-31
System Messages . . . . . . . . . . . . 5-31
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Break-In, New Vehicle . . . . . . . . . 9-15
Bulb Replacement . . . . . . . . . . . . 10-35 Halogen Bulbs . . . . . . . . . . . . . . 10-31
Headlamp Aiming . . . . . . . . . . . 10-30
Headlamps . . . . . . . . . . . . . . . . . 10-31
Headlamps, Front TurnSignal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . 10-31 Bulb Replacement (cont'd)
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . 10-31
License Plate Lamps . . . . . . . 10-34
Taillamps, Turn Signal,
Stoplamps, and
Back-up Lamps . . . . . . . . . . . 10-33
Buying New Tires . . . . . . . . . . . . . 10-58
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 5-5
California Fuel Requirements . . . . . . . . . . . 9-57
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 10-3
Warning . . . . . . . . . . . . . . . . . . . . . . 10-2
Canadian Vehicle Owners . . . . . . . . iii
Capacities and Specifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 9-26
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Winter Driving . . . . . . . . . . . . . . . . . 9-8
Cargo Management System . . . . . . . . . . 4-3 Cautions, Danger, and
Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv
CD Player . . . . . . . . . . . . . . . . . . . . . 7-12
Center Console Storage . . . . . . . . 4-2
Chains, Tire . . . . . . . . . . . . . . . . . . 10-63
Charging System Light . . . . . . . . 5-17
Check Engine Light . . . . . . . . . . . . . . . . . . 5-17
IgnitionTransmission Lock . . . . . . . . 10-29
Child Restraints
Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . . 3-36
Lower Anchors and Tethers for Children . . . . . . . . . 3-41
Older Children . . . . . . . . . . . . . . . . 3-34
Securing . . . . . . . . . . . . . . . . 3-48, 3-51
Systems . . . . . . . . . . . . . . . . . . . . . . 3-38
Cleaning Exterior Care . . . . . . . . . . . . . . . 10-77
Interior Care . . . . . . . . . . . . . . . . 10-82
Climate Control Systems . . . . . . . 8-1 Air Conditioning . . . . . . . . . . . . . . . 8-1
Dual Automatic . . . . . . . . . . . . . . . . 8-3
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Black plate (7,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
INDEX i-7
Lights (cont'd)Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-26
Electric Parking Brake . . . . . . . . 5-21
Engine Oil Pressure . . . . . . . . . . 5-24
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
High-Beam On . . . . . . . . . . . . . . . . 5-25
High/Low Beam Changer . . . . . . 6-1
Lane Departure Warning . . . . . . 5-22
Low Fuel Warning . . . . . . . . . . . . 5-24
Safety Belt Reminders . . . . . . . . 5-15
Security . . . . . . . . . . . . . . . . . . . . . . 5-25
Service Electric Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . 5-21
StabiliTrak
®OFF . . . . . . . . . . . . . 5-23
Tire Pressure . . . . . . . . . . . . . . . . . 5-23
Traction Control System (TCS)/StabiliTrak
®. . . . . . . . . . 5-23
Traction Off . . . . . . . . . . . . . . . . . . . 5-22
Locks Automatic Door . . . . . . . . . . . . . . . 2-13
Delayed Locking . . . . . . . . . . . . . . 2-12
Door . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Lockout Protection . . . . . . . . . . . . 2-13
Power Door . . . . . . . . . . . . . . . . . . . 2-12
Safety . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Low Fuel Warning Light . . . . . . . . 5-24 Lower Anchors and Tethers
for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-41
Lumbar Adjustment . . . . . . . . . . . . . 3-6 Front Seats . . . . . . . . . . . . . . . . . . . . 3-6
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . .11-15
Maintenance Schedule Recommended Fluidsand Lubricants . . . . . . . . . . . . .11-12
Malfunction Indicator Lamp . . . . 5-17
Manual Mode . . . . . . . . . . . . . . . . . . 9-29
Memory Features . . . . . . . . . . . . . . 1-10
Memory Seats . . . . . . . . . . . . . . . . . . 3-7
Messages Airbag System . . . . . . . . . . . . . . . . 5-37
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-30
Brake System . . . . . . . . . . . . . . . . 5-31
Compass . . . . . . . . . . . . . . . . . . . . . 5-31
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-32
Engine Cooling System . . . . . . . 5-33
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-33
Engine Power . . . . . . . . . . . . . . . . 5-34 Messages (cont'd)
Fuel System . . . . . . . . . . . . . . . . . . 5-34
Key and Lock . . . . . . . . . . . . . . . . . 5-34
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
Object Detection System . . . . . 5-35
Ride Control System . . . . . . . . . . 5-37
Security . . . . . . . . . . . . . . . . . . . . . . 5-37
Service Vehicle . . . . . . . . . . . . . . . 5-37
Starting the Vehicle . . . . . . . . . . . 5-38
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Transmission . . . . . . . . . . . . . . . . . 5-39
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-30
Vehicle Reminder . . . . . . . . . . . . . 5-39
Vehicle Speed . . . . . . . . . . . . . . . . 5-39
Washer Fluid . . . . . . . . . . . . . . . . . 5-40
Window . . . . . . . . . . . . . . . . . . . . . . . 5-40
Mirrors Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . 2-20
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-19
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-20
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-20
Manual Rearview . . . . . . . . . . . . . 2-20
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Tilt in Reverse . . . . . . . . . . . . . . . . 2-20
Mirrors, Interior Rearview . . . . . . 2-20

Black plate (8,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
i-8 INDEX
Monitor System, TirePressure . . . . . . . . . . . . . . . . . . . . 10-51
Multi-band Antenna . . . . . . . . . . . . 7-11
N
Navigation OnStar®. . . . . . . . . . . . . . . . . . . . . . 14-2
Net, Convenience . . . . . . . . . . . . . . 4-4
New Vehicle Break-In . . . . . . . . . . 9-15
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-35
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-12 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-4
Oil Engine . . . . . . . . . . . . . . . . . . . . . . .10-11
Engine Oil Life System . . . . . 10-14
Messages . . . . . . . . . . . . . . . . . . . . 5-33
Pressure Light . . . . . . . . . . . . . . . . 5-24
Older Children, Restraints . . . . . 3-34
Online Owner Center . . . . . . . . . . 13-4
OnStar
®
System, In Brief . . . . . . . . . . . . . . 1-28 OnStar
®Additional
Information . . . . . . . . . . . . . . . . . . . 14-5
OnStar
®Connections . . . . . . . . . . 14-3
OnStar®Diagnostics . . . . . . . . . . . 14-5
OnStar®Emergency . . . . . . . . . . . 14-2
OnStar®Navigation . . . . . . . . . . . . 14-2
OnStar®Overview . . . . . . . . . . . . . 14-1
OnStar®Security . . . . . . . . . . . . . . 14-2
Ordering Service Publications . . . . . . . . .13-11
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . 10-24
Overheating, Engine . . . . . . . . . . 10-22
Overview, Infotainment
System . . . . . . . . . . . . . . . . . . . . . . . . 7-3
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . 9-24
Shifting Out of . . . . . . . . . . . . . . . . 9-25 Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-31
Brake and P (Park)
Mechanism Check . . . . . . . . 10-29
Over Things That Burn . . . . . . . 9-26
Parking or Backing Assistance Systems . . . . . . . . . . 9-46
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-16
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Passenger Sensing System . . . 3-27
Perchlorate Materials Requirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-40
Phone Bluetooth . . . . . . . . . 7-18, 7-20, 7-24
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Power
Door Locks . . . . . . . . . . . . . . . . . . . 2-12
Flows . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-6