2014 BUICK ENCORE lock

Black plate (2,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
14-2 OnStar
Press the OnStar Emergency
button
>to get a priority
connection to an Emergency
Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or
respond to an AMBER Alert.
.Get assistance in severe
weather or other crisis and
evacuation routes.
OnStar Services
Emergency
With Automatic Crash Response,
the built-in system can automatically
connect to help in most crashes,
even if help cannot be requested.
Press
>to connect to an
Emergency Advisor. GPS
technology is used to identify the
vehicle location and can provide
critical information to emergency
personnel. The Advisor is also
trained to offer critical assistance in
emergency situations.
Security
OnStar provides services like Stolen
Vehicle Assistance, Remote Ignition
Block, and Roadside Assistance,
if equipped. OnStar can unlock the
vehicle doors remotely, if equipped
with automatic door locks, and can
help police locate the vehicle if it is
stolen.
Navigation
OnStar navigation requires the
Directions and Connections
service plan.
Press
Qto receive directions or
have them sent to the vehicle
navigation screen, if equipped.
Destinations can also be forwarded
to the vehicle from MapQuest.com.
The OnStar mapping database is
continuously updated. For coverage
maps, see www.onstar.com (U.S.)
or www.onstar.ca (Canada).
Turn-by-Turn Navigation
1. PressQto connect to a live
Advisor.
2. Request directions.
3. Directions are downloaded to the vehicle.
4. Follow the voice-guided commands.

Black plate (4,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
14-4 OnStar
OnStar Mobile App
Download the OnStar RemoteLink
mobile app to select Apple
®,
Android™, and BlackBerry®devices
to check vehicle fuel level, oil life,
or tire pressure; to start the vehicle
(if equipped) or unlock it; or to
connect to an OnStar Advisor. For
OnStar RemoteLink information and
compatibility, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Hands-Free Calling
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready,” followed by
a tone.
2. Say “Call.”System responds:
“Please say the name or number
to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Store a Name Tag for Speed
Dialing
1. Press=. System responds:
“OnStar ready.”
2. Say “Store.” System responds:
“Please say the number you
would like to store.”
3. Say the entire number without pausing. System responds:
“Please say the name tag.”
4. Pick a name tag. System responds: “About to store tag>. Does that sound OK?”
5. Say “Yes”or say “No”to try
again. System responds: “OK,
storing .”
Place a Call Using a Stored
Number
1. Press=. System responds:
“OnStar ready.”
2. Say “Call .” System
responds: “OK, calling
.”

Black plate (5,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
OnStar 14-5
Verify Minutes and Expiration
Press=and say“Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Vehicle Diagnostics
OnStar Vehicle Diagnostics will
perform a vehicle check every
month. It will check the engine,
transmission, antilock brakes, and
major vehicle systems. It also
checks the tire pressures, if the
vehicle is equipped with the Tire
Pressure Monitoring System. If an
On-Demand Diagnostics check is
needed between e-mails, press
Q,
and an Advisor can run a check.
OnStar Additional
Information
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can assist in canceling or removing
account information. If OnStar
receives information that vehicle
ownership has changed, OnStar
may send a voice message to the
vehicle, requesting updated account
information.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible after acquiring the vehicle.
The Advisor will update vehicle
records and will explain the OnStar
service offers and options available.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar terms and
conditions:
.Call 888-4-ONSTAR
(888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an
Advisor.
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features

Black plate (6,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
14-6 OnStar
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of thevehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
See
Radio Frequency Statement on
page 13-15.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar.com (U.S.) or OnStar.ca
(Canada)
The website provides access to
account information, allows
management of the OnStar
subscription, and viewing of videos
of each service. Get subscription
plan pricing and sign up for OnStar
Vehicle Diagnostics. Click on the
“My Account”
tab on the home
page. The website navigation and
services provided may vary by
country.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the PIN the first time when
speaking with an Advisor. To

Black plate (7,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
OnStar 14-7
change the OnStar PIN, call OnStar
and provide the Advisor with the
current number.
Warranty
OnStar equipment may be
warranted as part of the New
Vehicle Limited Warranty. The
manufacturer of the vehicle
furnishes detailed warranty
information.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask an Advisor.
Advisors are available in English,
Spanish and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days.
After five days, OnStar can contact Roadside Assistance and a
locksmith to help gain access to the
vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels,
underpasses, or parking
garages; or in an area with very
dense trees. If GPS signals are
not available, the OnStar system
should still operate to call
OnStar. However, OnStar could
have difficulty identifying the
exact location.
.In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
.A temporary loss of GPS can
cause loss of the ability to send
a Turn-by-Turn Navigation route.
The Advisor may give a verbalroute or may ask for a call back
after the vehicle is driven into an
open area.
Cellular and GPS Antennas
Avoid placing items over or near the
antenna to prevent blocking cellular
and GPS signal reception. Cellular
reception is required for OnStar to
send remote signals to the vehicle.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.

Black plate (1,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
INDEX i-1
A
About Driving the Vehicle . . . . . . . . . iv
Accessories andModifications . . . . . . . . . . . . . . . . . 10-2
Accessory Power . . . . . . . . . . . . . . 9-19
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-46
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-4
Air Cleaner/Filter, Engine . . . . . 10-11
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 8-6
Air Intake . . . . . . . . . . . . . . . . . . . . . . . 8-6
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-6
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-35
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-28
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 3-30
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-28 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . 3-28
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-27
Where Are the Airbags? . . . . . . 3-25
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-34
Passenger Status Indicator . . . 5-11
Readiness Light . . . . . . . . . . . . . . 5-11
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 3-34
System Check . . . . . . . . . . . . . . . . 3-23
Alarm Vehicle Security . . . . . . . . . . . . . . 2-11
Alert Side Blind Zone (SBZA) . . . . . . 9-36
All-Wheel Drive . . . . . . . . . 9-25, 10-20
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . 9-26
Warning Light . . . . . . . . . . . . . . . . . 5-16
Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . 10-68
Interior . . . . . . . . . . . . . . . . . . . . . . 10-72 Armrest
Front Seat . . . . . . . . . . . . . . . . . . . . . 3-8
Rear Seat . . . . . . . . . . . . . . . . . . . . 3-14
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . 13-5
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Headlamp System . . . . . . . . . . . . . 6-3
Transmission . . . . . . . . . . . . . . . . . 9-23
Transmission Fluid . . . . . . . . . 10-10
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . 9-24
Shift Lock ControlFunction Check . . . . . . . . . . . 10-21
B
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-20Jump Starting . . . . . . . . . . . . . . . 10-62
Power Protection . . . . . . . . . . . . . . 6-6
Voltage and Charging
Messages . . . . . . . . . . . . . . . . . . . 5-24
Blade Replacement, Wiper . . . 10-22
Blind Spot Mirrors . . . . . . . . . . . . . 2-13
Brake System Warning Light . . . . . . . . 5-15

Black plate (2,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
i-2 INDEX
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-17Antilock . . . . . . . . . . . . . . . . . . . . . . . 9-26
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 9-27
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-18
Parking . . . . . . . . . . . . . . . . . . . . . . . 9-27
System Messages . . . . . . . . . . . . 5-25
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Break-In, New Vehicle . . . . . . . . . 9-14
Bulb Replacement . . . . . . . . . . . . 10-27
Halogen Bulbs . . . . . . . . . . . . . . 10-24
Headlamp Aiming . . . . . . . . . . . 10-24
Headlamps . . . . . . . . . . . . . . . . . 10-24
Headlamps, Front TurnSignal, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . 10-24
License Plate Lamps . . . . . . . 10-26
Buying New Tires . . . . . . . . . . . . . 10-51
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 5-4
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 10-2
Warning . . . . . . . . . . . . . . . . . . . . . . 10-2 Camera
Rear Vision (RVC) . . . . . . . . . . . . 9-38
Canadian Vehicle Owners . . . . . . . . iii
Capacities and Specifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 9-22
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Winter Driving . . . . . . . . . . . . . . . . . 9-8
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Management System . . . . . . . . . . 4-3
Cautions, Danger, and Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv
Center Console Storage . . . . . . . . 4-3
Chains, Tire . . . . . . . . . . . . . . . . . . 10-55
Charging System Light . . . . . . . . 5-12
Check Engine Light . . . . . . . . . . . . . . . . . . 5-13
IgnitionTransmission Lock . . . . . . . . 10-21 Child Restraints
Infants and Young
Children . . . . . . . . . . . . . . . . . . . . . 3-38
Lower Anchors and Tethers for Children . . . . . . . . . 3-43
Older Children . . . . . . . . . . . . . . . . 3-36
Securing . . . . . . . . . . . . . . . . 3-49, 3-51
Systems . . . . . . . . . . . . . . . . . . . . . . 3-40
Circuit Breakers . . . . . . . . . . . . . . 10-28
Cleaning Exterior Care . . . . . . . . . . . . . . . 10-68
Interior Care . . . . . . . . . . . . . . . . 10-72
Climate Control Systems . . . . . . . 8-1 Air Conditioning . . . . . . . . . . . . . . . 8-1
Dual Automatic . . . . . . . . . . . . . . . . 8-3
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Cluster, Instrument . . . . . . . . . . . . . 5-8
Collision Damage Repair . . . . . . 13-9
Compact Spare Tire . . . . . . . . . . 10-61
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-4
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-3

Black plate (3,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014813) - 2014 - crc - 10/22/13
INDEX i-3
ControlTraction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 9-28
Control of a Vehicle . . . . . . . . . . . . . 9-4
Convenience Net . . . . . . . . . . . . . . . 4-4
Convex Mirrors . . . . . . . . . . . . . . . . 2-13
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-12
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-10
Cooling System . . . . . . . . . . . . . . . 10-12
Engine Messages . . . . . . . . . . . . 5-25
Courtesy Lamps . . . . . . . . . . . . . . . . 6-5
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Cruise Control . . . . . . . . . . . . . . . . . 9-30 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-2
Customer Assistance . . . . . . . . . . 13-4 Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-4 Customer Information
Service Publications
Ordering Information . . . . . . .13-11
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . . 13-9
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-14
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-2
Indicator Light . . . . . . . . . . . . . . . . 5-20
Defensive Driving . . . . . . . . . . . . . . . 9-3
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-5
Door Ajar Messages . . . . . . . . . . . . . . . 5-25
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-4 Drive Systems
All-Wheel Drive . . . . . . . 9-25, 10-20
Driver Behavior . . . . . . . . . . . . . . . . . 9-2
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-21
Driving Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Environment . . . . . . . . . . . . . . . . . . . 9-2
For Better Fuel Economy . . . . . 1-20
Highway Hypnosis . . . . . . . . . . . . . 9-7
Hill and Mountain Roads . . . . . . . 9-7
If the Vehicle is Stuck . . . . . . . . . . 9-9
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-10
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-6
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Driving the Vehicle . . . . . . . . . . . . . . . . iv
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 8-3