2014 Acura MDX navigation

299

Troubleshooting
Update, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map ErrorsDisplay, AccessoriesMiscellaneous Questions
Problem
Solution
My city is not part of a fully verified detailed coverage
area.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2 Map Coverage
P. 313
Does the navigation system work outside North
America?
The navigation system contains maps for the 50 U.S. states, Canada, Puerto Rico, and
Mexico. The navigation system will not work in other countries. 2Map Coverage
P. 313
How do I report errors I find in the database?
Minor errors are bound to occur in a large database. If you encounter major errors, see2Reporting Errors
P. 312
Problem
Solution
The display appears dim when starting the car in really
cold weather.
This is normal. The display will become brighter after a few minutes.
Problem
Solution
My battery was disconnected or went dead, and the
navigation system is asking for a code.
Set the power mode to ON, and press and hold the 9 (Power) button for two
seconds. The system should reactivate. If you have installed an aftermarket system,
contact a dealer.

300Troubleshooting
Error MessagesNavigation System
Error Message
Solution
The display temperature is too high. For protection,
the system will shut off until the display cools down.
This message appears briefly when the display temperature is too high. The navigation
system turns off until the display cools down. The system turns back on automatically
when the display cools down.
System temp is low. System will shut down until it
warms up.
The navigation system has difficulty readi ng the HDD when the temperature is below
approximately -22°F (-30°C). The navigation system starts up automatically when the
display warms up.
The navigation system temperature is too low. For
protection, the system will shut off until it warms up.The navigation system atmospheric pressure is too
low. For protection, the syst em will shut off until the
pressure returns to safe levels.
The HDD is inoperable due to low atmospheric pressure. Move your vehicle to the
place where the atmospheric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools down.
The navigation system has difficulty reading the HDD when the temperature is high.
The navigation system starts up automatically when the system cools down.
System temp is too high. System will shut down until it
cools down.HDD access error. Please consult your dealer.
Writing of the data to the HDD failed with a cause other than low temperature, high
temperature, and low atmospheric pressure . After a short wait, try to operate the
system again. If this does not solve the problem, consult with the dealer.
HDD access error. The system will reset and attempt to
correct the problem.

302

Error Messages
Hard Disc Drive (HDD) Audio
Troubleshooting
Hard Disc Drive (HDD) AudioIf an error occurs while playing the Hard Disc Drive (HDD) Audio, you may see the
following error messages. If you cannot cl ear the error message, contact a dealer.
Error Message
Solution
HDD access error.
Please consult your dealer.
—
The display system temperature is too high. For protection, the system
will shut off until the display cools down.
Turn the audio system off and allow the player to cool down until the
error message is cleared.
The navigation system temperature is too low. For protection, the
system will shut o ff until it warms up.
The navigation system has difficulty reading the HDD when the
temperature is below approximatel y -22°F (-30°C). The navigation
system starts up automaticall y when the display warms up.
Unplayable File
Appears when a file format not supported. Current track will be
skipped. The next supported track plays automatically.

304

Error Messages
Pandora®
Troubleshooting
Pandora®If an error occurs while playing Pandora®, you may see the following error messages.
If you cannot clear the error message, contact a dealer.
Error Message
Solution
Incompatible USB Device
Please Check Owner’s Manual
Appears when an incompatible device is connected. Disconnect the
device. Then turn the audio system off, and turn it again. Do not
reconnect the device th at caused the error.
There is no station list in the device.
Please add the station list to your device.
No stations have been created.
Please create a station on the device.
Appears when there is no station list on the device. Use the device to
create a station.
Music licenses force us to limit the number of tracks you may skip each
hour.
Appears when you try to skip a song or select Dislike over the
predetermined number of times in an hour.
Unable to save rating.
Unable to save bookmark
or
Unable to skip
Appears when the commanded operation is failed. Try again later.
No data
Appears when no data is available with Pandora® activated. Reboot
the app and reconnect the device.
PANDORA ver unsupport
Appears when Pandora® version is not supported. Update Pandora®
to the latest version.
PANDORA system maintenance
Appears when the Pandora® server is in maintenance. Try again later.
Cannot connect to PANDORA when stopped. Check your mobile
phone
Appears when Pandora® is unable to play music. Check your device.
Navigation ScreenOn Demand Multi-Use Display
TM

307
Reference Information
System Initialization..............................308
Entering the Security Code ....................308
Acquiring GPS Information ....................308
Startup Confirmation Screen .................309
Map Matching ......................................309
System Limitations ................................310
GPS System...........................................310
Address Calculation ..............................310
Database ..............................................310
Client Assistance ....................................312
Resolving Problems ...............................312
Reporting Errors ....................................312
Acura Client Relations Contact Information . 312 Visiting a Dealer ................................... 312
Map Coverage ..................................... 313
Obtaining a Navigation Update ............ 313
Traffic Information ............................... 314
Operation in Alaska, Hawaii, Canada,
Puerto Rico, and Mexico ..................... 314
Legal Information ................................. 315
Copyrights ........................................... 315
User Agreements ................................. 315
As required by the FCC ........................ 321

308Reference Information
System InitializationThe navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the
battery was disconnected).Entering the Security CodeIn most cases, you do not need to enter a
security code. Follow the steps to
reactivate the system.
1.Set the power mode to ON, and turn on
the audio system.
2. Press and hold the 9 (Power) button
for more than two seconds.
The system is reac tivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
you must go to a dealer and have the
system checked.
Acquiring GPS InformationDepending on the length of time the
power was interrupted, your system may
require GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.

310Reference Information
System LimitationsGPS SystemThe signals received from the GPS satellites
are extremely weak (less than a millionth
of the strength of a local FM station) and
require an unobstructed view of the sky.
The GPS antenna is located in the
dashboard. The signal reception can easily
be interrupted or interfered with by the
following:
• Metallic window tint on the front or side
windows
• Cell phones, PDAs, or other electronic
devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle
tracking systems mounted near the
navigation unit
• Audio electronic devices mounted near
the navigation unit
• Trees, tall buildings, freeway overpasses,
tunnels, or overhead electrical power
wires
The GPS is operated by the U.S.
Department of Defense. For security
reasons, there are certain inaccuracies built
into the GPS for wh ich the navigation
system must constantly compensate. This can cause occasional positioning errors of
up to several hundred feet.
Address CalculationThe destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addresses on a block. For
example, the address 1425 on a 1400
block with 100 possible addresses
(because it is followed by the 1500 block)
will be shown a quarter of the way down
the block by the system. If there are only
25 actual addresses
on the block, the
actual location of address 1425 would be
at the end of the block.
DatabaseThe digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the
place was improperly categorized, or a
place/landmark is not yet in the database.
This is also true for police stations,
hospitals, and other public institutions. Do
not rely on the navigation system if you
need law enforcement or hospital services.
Always check with local information
sources.

311

System Limitations
Database
Reference Information
In addition, the map database contains
verified and unverified areas. Unverified
streets may be missing from the map, in
the wrong location, or have an incorrect
name or address range. A message will
warn you if your route includes unverified
streets. Exercise additional caution when
driving in unve rified areas.
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events •
Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2 Obtaining a Navigation Update
P. 313
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.