Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or 
call the Volkswagen Canada Customer CARE Center at 1-800-822-8987. 
  NOTICE 
The remote control vehicle keys contain electrical components. Protect them from damage, 
moisture and rough handling. 
  Do not press the buttons on the remote control vehicle key unless you actually want to use the 
function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle 
key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you 
are out of range. 
  Remote control vehicle key functions can be temporarily disrupted by interference from 
transmitters near the vehicle that use the same frequency range (such as radio equipment or cellular 
phones). 
  Things between the remote control vehicle key and vehicle, bad weather, as well as a weak 
battery can reduce the operating range. 
  If the remote control vehicle key buttons   46 or the power locking buttons   47 are pushed 
repeatedly in quick succession, the power locking system is switched off for a brief period to help keep 
it from being overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear 
hatch is opened in this span of time, the vehicle is automatically locked afterwards. 
Mechanical key 
 
Fig. 20 Mechanical key. 
 
 
Convenience features 
To use the convenience closing feature to close all power windows, hold your finger on the lock sensor 
surface on the outside of the door handle for a few seconds until the windows close. 
Remove your finger from the lock sensor surface ⇒ fig. 27 (B) to stop the function. If you touch the 
unlock sensor surface (A) on the inside of the door handle immediately after releasing the lock sensor 
surface (B) (arrow), all of the windows will open (safety function). 
Pinch protection is active during convenience closing of the windows. 
The settings in the Settings – Convenience menu determine which doors open when the door 
handle unlocking surface is grasped. 
  NOTICE 
The door handle sensor surfaces can be activated by a strong stream of water or steam if a 
valid vehicle key is within range of the vehicle. 
 x All windows may open if you turn the spray of water or steam away from and then back onto 
the door handle sensor surface in quick succession. If at least one power window is opened 
and the sensor is continuously activated, convenience closing is started. 
  The door may not open if the outside and inside door handles are used at the same time. 
  If the vehicle battery or the battery in the remote control vehicle key is weak or dead, it might not 
be possible to unlock and lock the vehicle using Keyless Access. The vehicle can still be manually 
locked or unlocked with the key bit    
  The driver message Key not in range appears in the instrument cluster display if there is no 
remote control vehicle key inside the vehicle or if the system does not recognize the remote control 
vehicle key. The key may not be recognized, for example, if it is covered by something that interferes 
with the signal (such as a briefcase), or if the remote control vehicle key battery is weak. Electronic 
devices such as cell phones can also interfere with the signal. 
  Dirt on the door handles that contains a lot of salt (especially in winter) can affect the way the 
door handle sensors work. Cleaning the door handles can help with this problem   
  If the automatic transmission is not in Park (P) position, the electronic steering column lock will 
not lock and the vehicle will not lock via sensors in the front door handles or the remote control vehicle 
key. 
Anti-theft alarm system