2013 TOYOTA HIGHLANDER HYBRID engine

5
When trouble arises
561
5-1. Essential information
Emergency towing
If a tow truck is not available, in an emergency your vehicle may be
temporarily towed using a cable or chain secured to the emergency
towing eyelet(s). This should only be attempted on hard surfaced
roads for short distances below 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Towing eyelets
■Emergency towin g procedure
Release the parking brake.
Shift the shift lever to N.
Vehicles without smart key system:
Turn the engine switch to “ACC” (hybrid system off) or “ON” (hybrid
system operating) position.
Vehicles with smart key system:
Turn the “POWER” switch to ACCESSORY (hybrid system off)
mode or ON (hybrid system operating) mode.
STEP1
STEP2
STEP3

566
5-1. Essential information
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact your Toyota dealer as soon as
possible.
■ Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air cond itioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature g auge needle continually points
higher than normal
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
■ Operational symptoms
●Engine missing, stumbling or running rough
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, s pongy feeling, pedal almost
touches the floor

568 5-2. Steps to take in an emergency
Stop the vehicle immediately.The following warnings indicate the possibility of damage to the vehi-
cle that may lead to an accident. Immediately stop the vehicle in a
safe place and contact your Toyota dealer.
Have the vehicle inspected immediately.Failing to investigate the cause of the following warnings may lead to
the system operating abnormally and possibly cause an accident.
Have the vehicle inspected by your Toyota dealer immediately.
Warning lightWarning light/Details
Charging system warning light Indicates a malfunction in the vehicle’s charging system.
Warning lightWarning light/Details
(U.S.A.)
(Canada) Malfunction indicator lamp
Indicates a malfunction in:
• The hybrid system;
• The electronic engine control system;
• The electronic throttle control system; or
• The electronic transmission control system.
SRS warning light Indicates a malfunction in:
• The SRS airbag system;
• The front passenger occupant classification system; or
• The seat belt pretensioner system.
(U.S.A.)
(Canada) ABS warning light
Indicates a malfunction in:
• The ABS; or
• The brake assist system.

574 5-2. Steps to take in an emergency
The tire pressure warning system may be disabled in the following condi-
tions:
(When the condition becomes normal, the system will work properly.)
●If electronic devices or facilities using similar radio wave frequencies
are nearby.
●If a radio set at similar frequencies is in use in the vehicle.
●If a window tint that affects the radio wave signals is installed.
●If there is a lot of snow or ice on the vehicle, in particular around the
wheels or wheel housings.
●If non-genuine Toyota wheels are used. (Even if you use Toyota
wheels, the tire pressu re warning system may not work properly with
some types of tires.)
●If tire chains are used.
●If the spare tire is in a location subject to poor radio wave signal
reception.
●If a large metallic object which can interfere with signal reception is
put in the luggage room.
■If the tire pressure warning light frequently comes on after blinking
for 1 minute
Vehicles without smart key system
If the tire pressure warning light frequently comes on after blinking for 1
minute when the engine switch is turned to the “ON” position, have it
checked by your Toyota dealer. Vehicles with smart key system
If the tire pressure warning light comes on after blinking for 1 minute fre-
quently when the “POWER” switch is turned to ON mode, have it
checked by your Toyota dealer.

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5-2. Steps to take in an emergency
If the shift lever cannot be shifted from P
If the shift lever cannot be shifted with your foot on the brake, there
may be a problem with the shift lock system (a system to prevent
accidental operation of the shift lever). Have the vehicle inspected by
your Toyota dealer immediately.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted.
Set the parking brake.
Vehicles without smart key system: Turn the engine switch
to the “ACC” position.
Vehicles with smart key system: Turn the “POWER” switch
to ACCESSORY mode.
Depress the brake pedal.
Pry the cover up with a flat-
head screwdriver or equiva-
lent.
Press the shift lock override
button.
The shift lever can be shifted
while the button is pressed.
STEP1
STEP2
STEP3
STEP4
STEP5

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When trouble arises
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5-2. Steps to take in an emergency
■
Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid system is
off.
● Turn off any unnecessary electrical components when the vehicle is run-
ning at a low speed for an extended period, such as in heavy traffic, etc.
Start the engine of the second vehicle. Increase the engine
speed slightly and maintain at that level for approximately 5
minutes to recharge the 12-v olt battery of your vehicle.
Vehicles with smart key system:
Open and close any of the doors with the “POWER” switch
OFF.
Vehicles without smart key system:
Maintain the engine speed of the second vehicle and turn
the engine switch to the “ON” position, then start the hybrid
system.
Vehicles with smart key system:
Maintain the engine speed of the second vehicle and turn
the “POWER” switch to ON mode, then start the hybrid sys-
tem.
Make sure the “READY” indicator comes on. If the indicator
does not comes on, contact your Toyota dealer.
Once the hybrid system has started, remove the jumper
cables in the exact reverse order in which they were con-
nected.
Once the hybrid system starts, ha ve the vehicle inspected at your
Toyota dealer as soon as possible.STEP4
STEP5
STEP6
STEP7
STEP8

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5-2. Steps to take in an emergency
If your vehicle overheats
Correction procedures■ If the needle of the engine coolant temperature gauge enters
the red zone
Stop the vehicle in a safe place and turn off the air condition-
ing system.
Check to see if steam is coming out from the engine area.
If you see steam:
Stop the hybrid system. Carefully lift the hood after the
steam subsides and then restart the hybrid system.
If you do not see steam: Leave the hybrid system operating and carefully lift the
hood.
Check if the cooling fans are operating.
If the fans are operating: Wait until the engine coolant temperature gauge begins to
fall and then stop the hybrid system.
If the fans are not operating: Stop the hybrid system immediately and call your Toyota
dealer.
The following may indicate that your vehicle is overheating:
●The needle of the engine coolant temperature gauge enters the
red zone:
The engine may be overheating.
● “Hybrid System Overheat” is shown on the multi-information dis-
play:
The power control unit may be overheating.
Follow the correction procedure as described below.
STEP1
STEP2
STEP3

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When trouble arises
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5-2. Steps to take in an emergency
After the hybrid system has
cooled down, check the engine
coolant level and inspect the
cooling system for leaks.
If the engine compartment cover
needs to be removed. (
P. 501)
Engine coolant reservoir
Radiator
If necessary, add engine coolant
up to the “FULL” line.
Water can be used in an emer-
gency if engine coolant is unavail-
able. ( P. 617)
STEP4
STEP5