Page 417 of 548
When trouble arises5
417
5-1. Essential informationEmergency flashers ......... 418
If your vehicle needs to be towed ............................. 419
If you think something is wrong ......................... 422 5-2. Steps to take in an
emergency
If a warning light turns on or a warning buzzer
sounds... ....................... 423
If a warning message is displayed........................ 433
If you have a flat tire......... 452
If the hybrid system will not start .......................... 464
If the shift lever cannot be shifted from P............ 466
If you lose your keys ........ 467
If the electronic key does not operate properly....... 468
If the vehicle’s 12-volt battery is discharged ...... 471
If your vehicle overheats ....................... 475
If the vehicle becomes stuck .............................. 480
If your vehicle has to be stopped in an
emergency ..................... 481
Page 418 of 548
418
5-1. Essential information
Emergency flashers
NOTICE
■To prevent 12-volt battery discharge
Do not leave the emergency flashers on longer than necessary when the
hybrid system is not operating.
Use the emergency flashers if th e vehicle malfunctions or is
involved in an accident.
Press the switch to flash all
the turn signal lights. To turn
them off, press the switch
once again.
Page 419 of 548
5
When trouble arises
419
5-1. Essential information
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your hybrid transmission.
Contact your Toyota dealer before towing.
● The hybrid system is operating but the vehicle will not move.
● The vehicle makes an abnormal sound.
Towing with a sling-type truck
Do not tow with a sling-type truck
to prevent body damage.
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or a commerci al towing service, using a lift-type
truck or flatbed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.
Page 420 of 548
420 5-1. Essential information
Towing with a wheel-lift type truckFrom the front Release the parking brake.
From the rear Use a towing dolly under the
front wheels.
Using a flatbed truck
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be
damaged.
Page 421 of 548
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When trouble arises
421
5-1. Essential information
NOTICE
■
To prevent causing serious damage to the transmission when towing
using a wheel-lift type truck
Never tow this vehicle from the rear with the front wheels on the ground.
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent body damage when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
Page 422 of 548
422
5-1. Essential information
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact your Toyota dealer as soon as
possible.
■ Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air cond itioning after use is normal.)
● Flat-looking tires or uneven tire wear
● The rightmost segment of the engine coolant temperature dis-
play flashes
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
■ Operational symptoms
●Engine missing, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, s pongy feeling, pedal almost
touches the floor
Page 423 of 548

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423
5-2. Steps to take in an emergency
If a war ning light turns on or a war ning buzzer sounds...
Stop the vehicle immediately. Continuing to drive the vehicle may be dangerous.
The following warning indicates a possible problem in the brake sys-
tem. Immediately stop the vehicle in a safe place and contact your
Toyota dealer.
*: Brake system warning buzzer:
When there is a possible problem that could affect braking performance, the
warning light will come on and a warning buzzer will sound.
Parking brake engaged warning buzzer:
P. 436
Warning lightWarning light/Details
(U.S.A.)
(Canada) Brake system warning light
in red (warning buzzer)*
• Low brake fluid
• Malfunction in the brake system This light also comes on when the parking brake is not
released. If the light turns off after the parking brake is fully
released the system is operating normally.
Calmly perform the following actio ns if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then goes
off, this does not necessarily indicate a malfunction in the system.
However, if this continues to o ccur, have the vehicle inspected by
your Toyota dealer.
Page 424 of 548

424 5-2. Steps to take in an emergency
Stop the vehicle immediately.The following warning indicates the possibility of damage to the vehi-
cle that may lead to an accident. Immediately stop the vehicle in a
safe place and contact your Toyota dealer.
Have the vehicle inspected by your Toyota dealer immediately.Failing to investigate the cause of the following warnings may lead to
the system operating abnormally and possibly cause an accident.
Have the vehicle inspected by your Toyota dealer immediately.
Warning lightWarning light/Details
Charging system warning light Indicates a malfunction in the vehicle’s charging system.
Low engine oil pressure warning light Indicates that the engine oil pressure is too low.
High engine coolant temper ature warning light (the
rightmost segment of the engine coolant temperature
display flashes) Indicates that the engine is almost overheating. ( P. 475)
Warning lightWarning light/Details
(U.S.A.)
(Canada) Malfunction indicator lamp
Indicates a malfunction in:
• The hybrid system;
• The electronic engine control system; or
• The electronic throttle control system; or
• The hybrid transmission control system.
SRS warning light
Indicates a malfunction in:
• The SRS airbag system; or
• The front passenger occupant classification system; or
• The seat belt pretensioner system.