2013 Ram C/V Owner's Manual

Mileage or time passed
(whichever comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Additional Maintenance
Replace engine air filter. XX X X X
Replace cabin/air conditioning
filter. XXX X X X X
Replace spark plugs (3.6L en-
gine). ** X
Flush and replace the engine
coolant at 10 years or 150,000
miles (240,000 km) whichever
comes first. XX
8
M
A I
N T
E
N
A
N
C E
S
C
H E
D
U L
E
SMAINTENANCE SCHEDULES 663

Mileage or time passed
(whichever comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Change automatic transmission
fluid and filter if using your ve-
hicle for any of the following: po-
lice, taxi, fleet, or frequent trailer
towing. X
Change automatic transmission
fluid and filter. X
Inspect and replace PCV valve if
necessary. X
** The spark plug change interval is mileage based only,
yearly intervals do not apply.
8
M
A I
N T
E
N
A
N
C E
S
C
H E
D
U L
E
S664 MAINTENANCE SCHEDULES

WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
• Failure to properly inspect and maintain your ve-
hicle could result in a component malfunction and
effect vehicle handling and performance. This
could cause an accident.
8
M A I
N T
E
N
A
N
C E
S
C
H E
D
U L
E
SMAINTENANCE SCHEDULES 665

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE ...................669
▫ Prepare For The Appointment .............669
▫ Prepare A List ....................... .669
▫ Be Reasonable With Requests .............669
 IF YOU NEED ASSISTANCE ..............669
▫ Chrysler Group LLC Customer Center .......670
▫ Chrysler Canada Inc. Customer Center ......670
▫ In Mexico contact: .....................671 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) .............671
▫ Service Contract ..................... .671
 WARRANTY INFORMATION .............672
 MOPAR®PARTS.......................673
 REPORTING SAFETY DEFECTS ............673
▫ In The 50 United States And
Washington, D.C. ..................... .673
▫ In Canada .......................... .673
9

PUBLICATION ORDER FORMS ............674
 DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................675
▫ Treadwear .......................... .675▫
Traction Grades ...................... .675
▫ Temperature Grades ....................676
668 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealer, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
9
IF YOU NEED CONSUMER ASSISTANCE 669

Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center. Any communication to the manufacturer’s customer cen-
ter should include the following information:
•
Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
670 IF YOU NEED CONSUMER ASSISTANCE