2013 NISSAN LEAF service

NISSAN CARES...
Both Nissan and your Nissan LEAF certified dealer are
dedicated to serving all your automotive needs. Your
complete satisfaction with your LEAF and your Nissan
LEAF certified dealer are our primary concerns. Your
Nissan LEAF certified dealer is always available to as-
sist you with all your automobile service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
How to Locate a Nissan LEAF Certified Dealer
●Go to the Nissanusa.com website. Enter zip code in
the “Locate a Dealer” function. Check the box for
“Nissan LEAF dealers only.”
●Go to Nissanusa.com site. Select United States
language preference, and Nissan LEAF. Select “Find
a Dealer” and enter zip code or city and state.
●Contact our Nissan’s Consumer Affairs Department
for assistance using our toll free number.
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you. STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concern
Or you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) . For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
(1-877-NO GAS EV) . We will be happy to provide you
with information about BBB AUTO LINE. Or, you may
contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted the
proper person from the dealership or Nissan) unless you
delay the process. If you accept the decision, it will be
legally binding on you and Nissan. If you do not accept the
decision, it will not be legally binding on you or Nissan.
However in some states, if the decision is not accepted, it
may be introduced either by you or by Nissan, as evi-
dence in any potentially related court action.
(Continued on next page)
NISSAN’S CUSTOMER CARE PROGRAM 3

ASSISTANCE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to
service and customer satisfaction, Nissan may occa-
sionally offer to pay or reimburse for part or all of the cost
of making certain, specific repairs beyond or outside of
the terms of the warranty for some specific vehicle
models. (Some states refer to such programs as “ad-
justment programs”) . In such circumstances Nissan
mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized
Nissan Dealer or of Nissan directly at the number listed
below of the applicability of such programs to your
vehicle.Nissan may occasionally offer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis. Should you experience unusual difficulties
with your vehicle please discuss the situation with your
dealer. If your dealer is unable to assist you, you may call
the Nissan Consumer Affairs Department at 1-877-NO
GAS EV (1-877-664-2738) to discuss your concern.
You will need to provide the Model, Model Year, VIN
(Vehicle Identification Number) , mileage, maintenance
history, a detailed explanation of the concern, and why
you believe that Nissan should be responsible for the
repair. Your request will be individually investigated and
you will be informed of Nissan’s decision.
Please also review the “Supplement to the 2013
Nissan Warranty Information Booklet & 2013
Nissan OWNER’S MANUAL ” for important infor-
mation concerning consumer rights in your state.
NISSAN’S COMMITMENT TO CUSTOMER SATISFACTION
5

LITHIUM-ION BATTERY CAPACITY COVERAGE
In addition to the Lithium-Ion Battery Coverage for
defects in materials or workmanship, the Lithium-
Ion battery is also warranted against capacity loss
below nine bars of capacity as shown on the vehi-
cle’s battery capacity level gauge for a period of
60 months or 60,000 miles, whichever comes first.
This warranty covers any repairs needed to return
battery capacity to a level of nine remaining bars
on the vehicle’s battery capacity level gauge. If
possible, the Lithium-Ion battery components will
be repaired or replaced, and the original Lithium-
Ion battery will be returned to the vehicle. If nec-
essary, the Lithium-Ion battery will be replaced
with either a new or remanufactured Lithium-Ion
battery. Any repair or replacement made under this
Lithium-Ion Battery Capacity Coverage may not
return your Lithium-Ion battery to an “as new”
condition with all 12 battery capacity bars, but it
will provide the vehicle with a capacity level of nine
bars or more on the battery capacity level gauge.
This Lithium-Ion Battery Capacity Coverage is
subject to the exclusions listed under the heading
“WHAT IS NOT COVERED.”
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Nissan
found to have developed perforation (rust-
through) due to corrosion in normal use is covered
for 60 months, regardless of mileage, subject to
the exclusions listed under the heading “WHAT IS
NOT COVERED”. No additional rust proofing ap- plications are required. Perforation is a condition
in which any body sheet metal panel has corroded
from one surface through to another.
TOWING COVERAGE
If your vehicle is inoperative due to the failure of a
warranted part, during any of the New Vehicle
Limited warranties, including Emission and Seat-
belt warranties, towing service to the nearest au-
thorized Nissan LEAF certified dealer is covered.
Note: For additional information on towing please
see Roadside Assistance.
ADJUSTMENT COVERAGEService adjustments not usually associated with
the replacement of parts, such as wheel align-
ment, are covered only during the first 12 months
or 12,000 miles, whichever comes first.
REFRIGERANT RECHARGE ONLY COVERAGERefrigerant recharge not associated with the re-
pair or replacement of a warranted part is covered
only during the first 12 months, regardless of the
mileage.
NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges as noted above or as described in the
applicable tire warranty found later in this booklet) . Any
needed parts replacement will be made using Genuine
Nissan or Nissan approved new or remanufactured
parts. Nissan reserves the right to make changes at any
time, without notice, to production and service parts in
their specifications, colors, and materials, including those used in connection with warranty repairs. For this
reason, when approved by Nissan and at Nissan’s dis-
cretion, functionally equivalent replacement parts may
be used that do not exactly match the original produc-
tion part.
OBTAINING WARRANTY SERVICEYou must take the vehicle to an authorized Nissan
LEAF certified dealer in the United States or Canada
during regular business hours at your expense in
order to obtain warranty service. The names and
addresses of authorized Nissan LEAF certified deal-
ers are listed in telephone directories.
MAINTENANCE , DATA ACCESS, AND
RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your OWNER’S MANUAL and your
NISSAN LEAF SERVICE & MAINTENANCE GUIDE,
and maintaining copies of all maintenance records &
receipts for review by Nissan. You are required to per-
form annual EV Battery Usage Report at intervals of
12 months, 24 months, 36 months, 48 months,
60 months, 72 months, and 84 months. These EV
Battery Usage Reports can be performed by a Nissan
LEAF certified dealer or any qualified repair shop facility.
The 12 and 24 month EV Battery Usage Report will be
performed at no charge to the customer, provided the
work is done at a Nissan LEAF certified dealer. Any
damage or failure resulting from a failure to have these
required services performed, or that could have been
avoided had these services been performed, is not
covered under warranty.
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8 2013 NEW ELECTRIC VEHICLE LIMITED WARRANTY

You are also required to provide consent to give Nissan
access to data stored on vehicle systems for the pur-
pose of vehicle diagnosis and repair. Failure to do so is
likely to result in denial of warranty coverage.
Evidence of the performance of the required mainte-
nance should be kept and presented as proof of such
maintenance in connection with related warranty re-
pairs. To assist you in maintaining appropriate records,
the maintenance log located in your NISSAN LEAF
SERVICE & MAINTENANCE GUIDE can be used along
with supporting repair invoices, receipts and other such
records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Failure to operate the vehicle in accordance with the
OWNER’S MANUAL.
Misuse, such as overloading, using the vehicle to
tow, driving over curbs, or using the vehicle as a
power source using equipment not authorized by
Nissan for this purpose.
Failure of a component not covered by warranty.Racing and competitive driving.Damage caused by car washes and pressure wash-
ers.
Theft, vandalism, fire, flooding, or immersion of bat-
tery in water or fluids.
Accident, collision, or being towed (Flat bed recom-
mended) .
Repairs performed by anyone other than a Nissan
LEAF certified dealer.
Glass breakage, unless resulting from defects in
material or workmanship.
Normal wear and tear, including dings, dents, chips,
or scratches.
Note: Complaints related to failure to comply with
proper use of the vehicle as described in the appli-
cable OWNER’S MANUAL (including the lack of
availability or use of proper fluid) , or the vehicle’s
lack of compliance with local regulations or environ-
mental requirements of any country (other than the
U.S. or Canada) are NOT covered by this warranty.
DAMAGE OR FAILURES DUE TO ALTERATION
OR MODIFICATION
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Alteration, tampering, or improper repair.Installation of non-Nissan Approved accessories or
components.
Improper installation of any Nissan approved after-
market accessory or component.
A vehicle whose odometer mileage has been al-
tered, or the odometer repaired or replaced and the
actual vehicle mileage cannot be correctly and read-
ily determined.
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered void if the vehicle is (or ever has been)
issued a “salvage” or similar title under any state’s law;
or has ever been determined to be a “total loss” or
equivalent by any insurance company, such as by pay-
ment of a cash payment of claim in lieu of repairs
because of a determination that the cost of repairs
exceeded the actual cash value of the vehicle. LITHIUM-ION BATTERY
This warranty does not cover damage or failures result-
ing from or caused by:
Exposing a vehicle to ambient temperatures above
120F (49C) for over 24 hours.
Storing a vehicle in temperatures below -13F (-25C)
for over seven days.
Leaving your vehicle for over 14 days where the
lithium-ion battery reaches a zero or near zero state
of charge.
Physically damaging the lithium-ion battery or inten-
tionally attempting to reduce the life of the lithium-ion
battery.
Exposing the lithium-ion battery to contact with a
direct flame.
Immersing any portion of the lithium-ion battery in
water or fluids.
Opening the lithium-ion battery enclosure or having
it serviced by someone other than a Nissan LEAF
certified technician.
Neglecting to follow correct charging procedures.Use of incompatible charging devices.Consequential damage caused by the failure to re-
pair an existing problem.
GRADUAL CAPACITY LOSS
The Lithium-ion battery (EV battery) , like all lithium-ion
batteries, will experience gradual capacity loss with time
and use. Loss of battery capacity due to or resulting from
gradual capacity loss is NOT covered under this warranty
beyond the terms and limits specified in the LITHIUM-ION
BATTERY CAPACITY COVERAGE above. See your
OWNER’S MANUAL for important tips on how to maxi-
mize the life and capacity of the “Lithium-ion battery.”
(Continued on next page)
2013 NEW ELECTRIC VEHICLE LIMITED WARRANTY 9

DAMAGE, FAILURES OR CORROSION FROM
ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Stone chipping, chemical fallout (acid rain) , tree sap,
salt, hail, wind-storm, lightning, flood or other envi-
ronmental conditions.
The items listed below are not covered under corro-
sion coverage (perforation from corrosion) .
Corrosion of outer trim parts, such as moldings.
However, corrosion of outer trim parts is war-
ranted for 12 months or 12,500 miles, whichever
comes first.
Corrosion other than perforation, such as cos-
metic or surface corrosion due to defects in ma-
terials or workmanship. This is covered under the
Basic Coverage of the New Vehicle Limited War-
ranty.
Special bodies or equipment not manufactured or
supplied by Nissan. DAMAGE, FAILURES OR CORROSION DUE TO
LACK OF OR IMPROPER MAINTENANCE
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Lack of performance of proper maintenance ser-
vices as outlined in your NISSAN LEAF SERVICE &
MAINTENANCE GUIDE.
Use of improper or dirty fluids or lubricants.Use of parts not equivalent in quality or design to
parts supplied by Nissan.
Failure of not having the EV Battery Usage Report
required services performed.
MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance ser-
vices as specified in your NISSAN LEAF SERVICE &
MAINTENANCE GUIDE such as cleaning and polish-
ing; wheel alignment; headlight aiming; replacement of
filters, replacement of windshield wiper inserts, lubri-
cants, coolant; worn brake pads, drums and rotors.
SEAT BELTS AND TIRES
Seat belts and tires are not covered by this warranty, but
are covered by separate warranties.
(See following pages for separate warranties which may
apply to your Nissan, such as those covering vehicle
seat belts and tires.)
10 2013 NEW ELECTRIC VEHICLE LIMITED WARRANTY

WHO IS THE WARRANTOR
Nissan1warrants all parts of your 2013 Nissan vehicle
seat belt system supplied by Nissan.
WHAT IS COVERED AND FOR HOW
LONG
This warranty covers any Nissan supplied seat belt or
related component, that fails to function properly during
normal use within ten (10) years of the date the vehicle
is delivered to the first retail buyer or put into service,
whichever is earlier. Warranty repairs are free of charge
for parts and labor.
OBTAINING WARRANTY SERVICE
You must take the vehicle to an authorized Nissan LEAF
certified dealer in the United States or Canada during
regular business hours at your expense in order to
obtain warranty service.
WHAT IS NOT COVEREDDamage or failure due to misuse, alteration, accident
or collision damage. (Proper use is outlined in your
OWNER’S MANUAL) .
Color fading, spotting or other cosmetic items when
the belt is otherwise functioning properly.
Air bags and related electronic control systems
which are covered by the Powertrain warranty.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGESThis warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commer-
cial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.
1 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN, 37068-5003, which distributes Nissan vehicles in the United States.
SEAT BELT LIMITED WARRANTY 11

ORIGINAL EQUIPMENT PASSENGER
AND LIGHT TRUCK TIRES INCLUDING
RFT TIRES WITH RUN-FLAT
TECHNOLOGY ELIGIBILITY
This Limited Warranty covers BRIDGESTONE and
FIRESTONE brand passenger and light truck tires, in-
cluding RFT and temporary spare tires, originally in-
stalled by the vehicle manufacturer on a new vehicle.
You are covered under the terms of this Limited War-
ranty if the tire was produced after July 4, 2004 (DOT
serial 2704 or later) and has been used only on the
vehicle on which it was originally installed in non-
commercial service.
WHAT IS WARRANTED AND FOR HOW
LONG
Before wearing down to 2/32 inch (1.6 mm) remaining
original tread depth (i.e. worn down to the top of the
built-in indicators in the tread grooves) and within
6 years from the date of purchase (proof of purchase
date required; without proof of purchase date, then
within 6 years from the date of tire manufacture) , for any
reason other than those excluded in the section entitled
“What This Limited Warranty Does Not Cover,” any
eligible tire that becomes unusable for any reason within
the manufacturer’s control will be replaced with an
equivalent new tire on the basis set forth in this Limited
Warranty.
WHAT THE WARRANTY DOES NOT
COVER
This Limited Warranty does not cover the following:1. Tire damage or irregular wear due to: A. Road hazards, including, without limitation:
Puncture, cut, impact break, stone drill, bruise,
bulge, snag, etc.
B. Improper use or operation, including, with-
out limitation: Improper inflation pressure, over-
loading, tire/wheel spinning, use of an improper
wheel, tire chain damage, misuse, misapplica-
tion, negligence, tire alteration, or for racing or
competition purposes.
C. Insufficient or improper maintenance, in-
cluding, without limitation: Failure to rotate tires
as recommended in this manual, wheel mis-
alignment, worn suspension components, im-
proper tire mounting or demounting, tire/wheel
assembly imbalance, or other vehicle condi-
tions, defects, or characteristics.
D. Contamination or degradation by petro-
leum products or other chemicals, fire or other
externally generated heat, or water or other
material trapped inside the tire during mounting
or inflation.
E. Improper repair. Improper repair voids this
Limited Warranty.
F. For RFT tires only, improper run-flat or
low tire pressure operation, including, with-
out limitation: Exceeding speed, distance, or
other run-flat/lowpressure operation limitations. 2. Rapid tread wear or wear-out. Original equipment
tires have no mileage warranty.
3. Weather/ozone cracking after 4 years from date of tire manufacture.
4. Ride disturbance or vibration after 1/32 inch (0.8 mm) of tread wear use.
5. Tires with sealant, balance, or other filler material that was not originally applied or inserted by the tire
manufacturer.
6. Tires used in commercial service.
7. Tires purchased and normally used outside the United States and Canada.
8. The cost of applicable federal, state, and local taxes.
9. Failure to follow any of the safety and maintenance recommendations or warnings contained in this
manual.
This Limited Warranty is in addition to and/or may be
limited by any other applicable written warranty you may
have received concerning special tires or situations.
REPLACEMENT PRICE
Radial passenger and light truck tires adjusted under
this Limited Warranty will be replaced free of charge
during the first 25% of tread wear or within 12 months
from the date of purchase (proof of purchase date
required; without proof of purchase date, then within
12 months from the date of tire manufacture) , which-
ever occurs first. During the free replacement period,
mounting and balancing are included free of charge.
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12 BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY

To determine the replacement price after the free tire
replacement period, the percent of used tread wear is
multiplied by the current selling price for the replace-
ment tire(s) . The appropriate taxes, mounting, balanc-
ing, disposal fee, and other service charges may be
added to the adjustment replacement price.
In Canada, the tire will be adjusted at dealerships (sub-
ject to dealer discretion) at a predetermined “Adjust-
ment Price.”
REPLACEMENT WARRANTY
If you receive a replacement tire under this Limited
Warranty, it will be covered by the manufacturer’s war-
ranty, if any, given on that tire at that time.
WHERE TO GO
Tire adjustments under this Limited Warranty will only
be made at an authorized Bridgestone Firestone re-
tailer. Consult a phone directory (often listed in the
Yellow Pages under “Tire Dealers” or the internet at
www.bridgestonetire.com for the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal rights,
and you may also have other rights which vary from state
to state or in Canada from province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone Firestone
North American Tire, LLC disclaims all other warranties,
including but not limited to the implied warranties of
merchantability and fitness for a particular purpose and
any liability for inconvenience, incidental, or consequen-
tial damages, loss of time, loss of vehicle use or, incon-
venience. Some states do not allow the exclusion orlimitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
This Limited Warranty applies only to consumers actually
using the tire in the United States and Canada. For
warranty conditions outside the United States and
Canada, see your local Bridgestone Firestone distributor.
Obligations under this policy may not be enlarged or
altered by anyone.
In accordance with Federal Law, this Limited Warranty
has been designated as a “Limited Warranty.” Nothing
in this Limited Warranty is intended to be a representa-
tion that tire failures cannot occur. This Limited War-
ranty is given in the United States by Bridgestone
Firestone North American Tire, LLC, 535 Marriott Dr.,
Nashville, TN 37214 and in Canada by Bridgestone
Firestone Canada Inc., 5770 Hurontario St., Suite 400,
Mississauga, Ontario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid, we require
you to have your tires regularly inspected and rotated
per the vehicle OWNER’S MANUAL and to furnish
proof of same in order to receive an adjustment. Such
proof should show the date, mileage, and servicing
location. A sales receipt containing this information will
suffice. It is your obligation to maintain proper tire infla-
tion pressures as specified by the vehicle manufacturer
and to operate the vehicle within tire/vehicle load ca-
pacity and speed limitations. It is also your obligation to
maintain proper wheel alignment and tire/wheel assem-
bly balance. To request an adjustment, you must present
the tire to an authorized Bridgestone Firestone retailer.
Complete and sign the customer section of the Bridge-
stone Firestone North American Tire, LLC Limited War-ranty adjustment form and pay appropriate replacement
price, taxes, disposal fee, and service charges, if any.
ARBITRATION
You and Bridgestone Firestone North American Tire,
LLC agree that all claims, disputes, and controversies
between you and it, including any of its agents, employ-
ees, successors, or assigns, arising out of or in connec-
tion with this Limited Warranty, or any other warranties,
express or implied, including a failure of warranty and
the validity of this arbitration clause, but excluding
claims for personal injury or property damage, shall be
resolved by binding arbitration between you and it,
according to the formal dispute resolution procedures
of the National Arbitration Forum, under the Code of
Procedure then in effect. This arbitration will be con-
ducted as a document hearing. If you request any pro-
cedures beyond a document hearing, you will be re-
sponsible for all fees, including filing and administrative
fees, above and beyond the fees required for document
hearings. The arbitration between you and Bridgestone
Firestone North American Tire, LLC shall not include any
other customers, be combined or consolidated in any
fashion with arbitrations involving other customers, or
proceed in any form of class action in which the claims
of numerous customers are considered together. Any
award of the arbitrator(s) may be entered as a judgment
in any court of competent jurisdiction. The arbitrators
will have no authority to award punitive or other dam-
ages not measured by the prevailing party’s actual
damages, except as may be required by statute. Infor-
mation may be obtained and claims may be filed at any
office of the National Arbitration Forum or at P.O. Box
50191, Minneapolis, MN 55405.
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BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
13