2013 NISSAN ALTIMA trouble shooting

●You will not be able to use a hands-free
phone under the following conditions:
– Your vehicle is outside of the cellular ser- vice area.
– Your vehicle is in an area where it is difficult to receive a cellular signal; such
as in a tunnel, in an underground parking
garage, near a tall building or in a moun-
tainous area.
– Your cellular phone is locked to prevent it from being dialed.
● When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice dur-
ing a call.
● Do not place the cellular phone in an area
surrounded by metal or far away from the
in-vehicle phone module to prevent tone
quality degradation and wireless connection
disruption.
● While a cellular phone is connected through
the Bluetooth® wireless connection, the
battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth®
Hands-Free Phone System cannot charge
cellular phones. ●
If the hands-free phone system seems to be
malfunctioning, see “Troubleshooting guide”
in this section. You can also visit
www.nissanusa.com/bluetooth for trouble-
shooting help.
● Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers. Stor-
ing the device in a different location may
reduce or eliminate the noise.
● Refer to the cellular phone Owner’s Manual
regarding the telephone charges, cellular
phone antenna and body, etc.
REGULATORY INFORMATION
FCC Regulatory information
– CAUTION: To maintain compliance with
FCC’s RF exposure guidelines, use only the
supplied antenna. Unauthorized antenna,
modification, or attachments could damage
the transmitter and may violate FCC regula-
tions.
– Operation is subject to the following two con- ditions:
1. This device may not cause interference and
2. this device must accept any interference, including interference that may cause unde-
sired operation of the device. IC Regulatory information
– Operation is subject to the following two con-
ditions: (1) this device may not cause interfer-
ence, and (2) this device must accept any
interference, including interference that may
cause undesired operation of the device.
– This Class B digital apparatus meets all re- quirements of the Canadian Interference-
Causing Equipment Regulations.
BLUETOOTH® is a
trademark owned by
Bluetooth SIG, Inc. and
licensed to Visteon.
USING THE SYSTEM
The NISSAN Voice Recognition system allows
hands-free operation of the Bluetooth® Phone
System.
If the vehicle is in motion, some commands may
not be available so full attention may be given to
vehicle operation.
Monitor, climate, audio, phone and voice recognition systems4-75

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, try the following solutions.
Where the solutions are listed by number, try
each solution in turn, starting with number 1, until
the problem is resolved.
SymptomSolution
System fails to interpret the command correctly. 1. Ensure that the command is valid. See “List of voice commands” in this section.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too
noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
6. If the system consistently fails to recognize commands, the voice training procedure should be carried out to im-
prove the recognition response for the speaker. See “Voice Adaptation (VA) mode” in this section.
The system consistently selects the wrong entry from the
phone book. 1. Ensure that the phone book entry name requested matches what was originally stored. This can be confirmed by
using the “List Names” command. See “Phonebook” in this section.
2. Replace one of the names being confused with a new name.
Monitor, climate, audio, phone and voice recognition systems4-87

phone module when the ignition switch is placed
in the ON position with the previously connected
cellular phone turned on and carried in the ve-
hicle.
NOTE:
Some devices require the user to accept
connections to other Bluetooth® devices.
If your phone does not connect automatic
ally to the system, consult the phone’s
Owner’s Manual for details on device op-
eration.
You can connect up to 5 different Bluetooth®
cellular phones to the in-vehicle phone module.
However, you can talk on only one cellular phone
at a time.
Before using the Bluetooth® Hands-Free Phone
System, refer to the following notes.● Set up the wireless connection between a
compatible cellular phone and the in-vehicle
phone module before using the hands-free
phone system.
● Some Bluetooth® enabled cellular phones
may not be recognized or work properly.
Please visit www.nissanusa.com/bluetooth
for a recommended phone list and connect-
ing instructions. ●
You will not be able to use a hands-free
phone under the following conditions:
– Your vehicle is outside of the cellular ser- vice area.
– Your vehicle is in an area where it is difficult to receive a cellular signal; such
as in a tunnel, in an underground parking
garage, near a tall building or in a moun-
tainous area.
– Your cellular phone is locked to prevent it from being dialed.
● When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice dur-
ing a call.
● Do not place the cellular phone in an area
surrounded by metal or far away from the
in-vehicle phone module to prevent tone
quality degradation and wireless connection
disruption.
● While a cellular phone is connected through
the Bluetooth® wireless connection, the
battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth®
Hands-Free Phone System cannot charge
cellular phones. ●
If the hands-free phone system seems to be
malfunctioning, see “Troubleshooting guide”
in this section. You can also visit
www.nissanusa.com/bluetooth for trouble-
shooting help.
● Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers. Stor-
ing the device in a different location may
reduce or eliminate the noise.
● Refer to the cellular phone Owner’s Manual
regarding the telephone charges, cellular
phone antenna and body, etc.
REGULATORY INFORMATION
FCC Regulatory information
– CAUTION: To maintain compliance with
FCC’s RF exposure guidelines, use only the
supplied antenna. Unauthorized antenna,
modification, or attachments could damage
the transmitter and may violate FCC regula-
tions.
– Operation is subject to the following two con- ditions:
1. This device may not cause interference and
2. this device must accept any interference, including interference that may cause unde-
sired operation of the device.
Monitor, climate, audio, phone and voice recognition systems4-89

– Your vehicle is in an area where it isdifficult to receive cellular signal; such as
in a tunnel, in an underground parking
garage, near a tall building or in a moun-
tainous area.
– Your cellular phone is locked to prevent it from being dialed.
● When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice dur-
ing a call.
● Immediately after the ignition switch is
placed in the ON position, it may be impos-
sible to receive a call for a short period of
time.
● Do not place the cellular phone in an area
surrounded by metal or far away from the
in-vehicle phone module to prevent tone
quality degradation and wireless connection
disruption.
● While a cellular phone is connected through
the Bluetooth® wireless connection, the
battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth®
Hands-Free Phone System cannot charge
cellular phones. ●
If the hands-free phone system seems to be
malfunctioning, see “Troubleshooting guide”
in this section. You can also visit
www.nissanusa.com/bluetooth for trouble-
shooting help.
● Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers. Stor-
ing the device in a different location may
reduce or eliminate the noise.
● Refer to the cellular phone owner’s manual
regarding the telephone charges, cellular
phone antenna and body, etc.
● The signal strength display on the monitor
will not coincide with the signal strength
display of some cellular phones.
REGULATORY INFORMATION
FCC Regulatory information
– CAUTION: To maintain compliance with
FCC’s RF exposure guidelines, use only the
supplied antenna. Unauthorized antenna,
modification, or attachments could damage
the transmitter and may violate FCC regula-
tions.
– Operation is subject to the following two con- ditions:
1. This device may not cause interference and 2. this device must accept any interference,
including interference that may cause unde-
sired operation of the device.
IC Regulatory information
– Operation is subject to the following two con- ditions: (1) this device may not cause interfer-
ence, and (2) this device must accept any
interference, including interference that may
cause undesired operation of the device.
– This Class B digital apparatus meets all re- quirements of the Canadian Interference-
Causing Equipment Regulations.
BLUETOOTH® is a
trademark owned by
Bluetooth SIG, Inc.
and licensed to
Bosch.
VOICE COMMANDS
You can use voice commands to operate various
Bluetooth® Hands-Free Phone System features
using the NISSAN Voice Recognition system. For
more details, see “NISSAN Voice Recognition
System” in this section.
Monitor, climate, audio, phone and voice recognition systems4-101

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, follow the solutions given in this guide
for the appropriate error. Where the solutions are
listed by number, try each solution in turn, starting
with number one, until the problem is resolved.
Symptom/error messageSolution
The system responds “Command Not
Recognized” or the system fails to rec-
ognize the command correctly. 1. Ensure that the command format is valid. Use the “List Commands” or “What Can I Say?” command under the “Help” menu.
2. Speak clearly without pausing between words and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive (for example, with the windows open or the defroster on) .
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
4. If optional words of the command have been omitted, then the command should be tried with these in place.
Monitor, climate, audio, phone and voice recognition systems4-115

Fusiblelinks ...................8-25G
Garage door opener, HomeLink® Universal
Transceiver....................2-48
Gascap .....................3-30
Gauge Engine coolant temperature gauge .....2-5
Fuel gauge ...................2-5
Odometer ...................2-4
Speedometer .................2-4
Tachometer ..................2-4
Trip odometer .................2-4
Generalmaintenance...............8-2
Glovebox.....................2-41
Gloveboxlock..................2-41
Grocery hooks ..................2-42
H
Hands-free phone system,
Bluetooth®.............4-73,4-88,4-99
Hazard warning flasher switch ..........6-2
Headlightandturnsignalswitch........2-30
Headlightcontrolswitch ............2-31
Headlights....................8-28
Heated seats ...................2-35
Heated steering wheel .............2-36
Heater Heater and air conditioner
controls ................4-21,4-30
Heater operation ...........4-23,4-30
HomeLink® Universal Transceiver .......2-48Hood release
...................3-27
Horn .......................2-34
I
Ignition Switch Push-Button Ignition Switch .........5-8
Immobilizer system .........2-27,3-4,5-11
Important vehicle information label .......9-11
In-cabin microfilter ................8-21
Increasing fuel economy .............5-29
Indicator lights and audible reminders
(See warning/indicator lights and audible
reminders)....................2-10
Inside automatic anti-glare mirror ........3-34
Inside mirror ...................3-33
Instrument brightness control ..........2-33
Instrument panel ...............0-6,2-2
Instrument panel dimmer switch ........2-33
Intelligent Key system Key operating range ..........3-8,3-19
Key operation ................3-10
Mechanicalkey ................3-3
Remote keyless entry operation . . .3-13, 3-19
Troubleshooting guide ........3-17,3-24
Warning signals ............3-17,3-24
Interiorlight....................2-46
Interiortrunklidrelease.............3-29
iPod® Player ...............4-60,4-62
ISOFIX child restraints .............1-21
J
Jump starting ...................6-8 K
Keyfob battery replacement ...........8-27
Keyless entry With Intelligent Key system
(See Intelligent Key system) .....3-13,3-19
Keys, For Intelligent Key system .........3-2
L
Labels Air conditioner specification label .....9-12
C.M.V.S.S. certification label ........9-11
Emission control information label .....9-12
Engine serial number ............9-11
F.M.V.S.S. certification label .........9-11
Tire and Loading Information label .....9-12
Vehicle identification number (VIN) plate . .9-10
Warning labels (for SRS) ..........1-52
LATCH (Lower Anchors and Tethers for CHildren)
System ..................... .1-21
License plate
Installing

the license plate ..........9-13
Light Airbagwarninglight.........1-52, 2-14
Brake light (See stop light) .........8-32
Bulb check/instrument panel ........2-10
Bulbreplacement..............8-32
Charge warning light ............2-11
Console light .................2-47
Fog light switch ...............2-34
Headlightandturnsignalswitch......2-30
Headlight control switch ..........2-31
Headlights..................8-28
10-3