2013 MERCEDES-BENZ SPRINTER phone

Service and Warranty
3Contents
Your Legal Rights Under These Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s Covered
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Diesel Engine Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Corrosion Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Restraint System Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
What’s Not Covered
Modifications Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Environmental Factors Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Maintenance Costs Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Racing Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Certain Kinds of Corrosion Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Other Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered . . . . . . . . . . . . . . . . . . .11
Restricted Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Other Terms of Your Warranties
Exchanged Parts May Be Used in Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . .12
Pre-Delivery Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Production Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Emission Warranties Required by Law
Federal Emission Warranty - Diesel Heavy Duty . . . . . . . . . . . . . . . . . . . . . . . . . . .13
California Emission Warranty - Diesel Medium Duty. . . . . . . . . . . . . . . . . . . . . . . .14
How to Get Warranty Service
Where to Take Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How to Get Tow Service - U.S. or Canada Only. . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Emergency Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Further Steps You Can Take and How to Get More Information . . . . . . . . . . . . . . .21
Getting Service Under the California Emission Warranties . . . . . . . . . . . . . . . . . . .21
How to Deal with Warranty Problems
Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Helpful Addresses and Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Optional Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Maintenance
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Where to Go For Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

4
Service and Warranty
Your Legal Rights Under These Limited Warranties
The limited warranties contained in this booklet are the only express warranties that the
vehicle warrantor makes for your vehicle. These limited warranties give you specific legal
rights. You may also have other rights that vary from state to state.
For example, you may have some implied warranties, depending on the state where your
vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time periods
covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these implied
warranties do not apply and the vehicle warrantor completely disclaims them to the ex-
tent allowed by law. And the implied warranty of fitness for a particular purpose does not
apply if your vehicle is used for racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts, so the
above limitations may not apply to you.
Incidental and Consequential Damages Not Covered
These limited warranties do not cover any incidental or consequential damages
connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone, travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states do not allow incidental or consequential damages to be excluded or
limited, so this exclusion may not apply to you.

Service and Warranty
21How to Get Warranty Service
Where to Take Your Vehicle (cont’d)
E. Notice:
If your vehicle is registered outside of the
United States, and you have not followed
the procedure set out above, your vehicle
will no longer be eligible for warranty cov-
erage of any kind. (Vehicles registered to
United States government officials or mil-
itary personnel on assignment outside of
the U.S. will continue to be covered.)
How To Get Tow Service - U.S. or Cana-
da Only
A. What To Do:
If your vehicle requires towing due to a de-
fect covered under the New Vehicle Limit-
ed Warranty or the Diesel Engine Limited
Warranty, dial toll-free 1-800-367-6372.
Provide your name, vehicle identification
number, model year and color of vehicle,
telephone number where you can be
reached, disabled location of vehicle, and
a description of the problem.
You will be given the name of the service
provider and an estimated time of arrival.
If you feel you are in an "unsafe situation",
please let us know. With your consent, we
will contact local police or safety authori-
ties.B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour Tow-
ing Assistance and you obtain towing
services on your own, you may submit
your original receipts from the licensed
towing or service facility, for services ren-
dered within 30 days of the occurrence.
Be sure to include your vehicle identifica-
tion number, odometer mileage at the
time of service and current mailing ad-
dress. We will process the claim based on
vehicle and service eligibility. If eligible,
we will reimburse you for the reasonable
amounts you actually paid, based on the
usual and customary charges for that
service in the area where they were pro-
vided. The vehicle distributor's determina-
tion relating to reimbursement are final.
Correspondence should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to get
a warranty repair made by someone other
than an authorized Sprinter Dealer, follow
the reimbursement procedure on
(

Page 20) (C).

Service and Warranty
23How to Get Warranty Service
Getting Service Under the California
Emission Warranty (cont’d)
C. Emergency Emission Warranty Ser-
vice
If you need emergency service under this
limited warranty and an authorized Sprint-
er Dealer is not readily available, you may
have your vehicle repaired by anyone us-
ing any brand of repair parts. However,
the vehicle warrantor recommends that
you do the following before having repairs
made:
• Contact the Customer Assistance Cent-
er and ask for help with emission war-
ranty service. You'll find the address
and telephone number of the Customer
Assistance Center on (

Page 25).
• The Customer Assistance Center will
recommend an authorized servicing
Sprinter Dealer or help you find a quali-
fied independent servicing dealer.
• If you are going to have to use an inde-
pendent servicing dealer, make ar-
rangements during your first contact
with the Customer Assistance Center
for getting reimbursed for emergency
repairs (including labor and diagnosis).
You will need to get and keep the re-
placed parts, as well as the original in-
voice marked "paid".
• You should review with the Customer
Assistance Center any questions you
have about the emission warranty.
Reimbursement for parts will be based on
the parts distributor's suggested retail
price. Reimbursement for labor will be
based on the vehicle warrantor's recom-
mended time allowance for the repair and on the appropriate hourly labor rate in the
geographic area where you had the work
done.
Before the vehicle warrantor will reim-
burse you for emergency repairs under
this warranty, you will have to provide the
vehicle warrantor with details on why the
situation was an emergency and why au-
thorized Sprinter Dealer service was una-
vailable. Under this warranty, an
emergency occurs if a part will not be
available within 30 days or if a repair can-
not be completed within 30 days.
D. How to Get More Information
If you want more information about get-
ting service under the California Emission
Warranty, you can contact one of the fol-
lowing:
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite 4,
El Monte, CA 91731.

Service and Warranty
25How to Deal with Warranty Problems
Steps to Take (cont’d)
Helpful Addresses and Telephone
Numbers
Here is the address and telephone
number of the Customer Assistance Cent-
er that can help you wherever you happen
to be.
Contact:
Customer Assistance Center
Three Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267