2013 MERCEDES-BENZ S-CLASS SEDAN bluetooth

Problem Possible causes/consequences and
M SolutionsYou see a message
informing you that the
DVD containing the
digital map is
incompatible with the
system software. The DVD containing the digital map cannot be used for the update.
X
To confirm the message: press W the COMAND controller.
X Eject the DVD.
X Have the system software updated at an authorized Mercedes-
Benz Center. The installation of the
map software has
failed. The DVD is dirty or scratched.
X
Clean the DVD.
X Restart installation. There is overheating due to excessive temperatures in the vehicle
interior.
X
Wait until the vehicle interior has cooled down.
X Restart installation. COMAND's integral hard drive is faulty.
X
Consult an authorized Mercedes-Benz Center. Telephone
General notes
Introduction COMAND, in conjunction with a Bluetooth
®
-
capable mobile phone, enables you to make
calls via the Bluetooth ®
interface.
Using
the Bluetooth ®
interface and a suitable
mobile phone, you can use the hands-free
system, import contacts from the mobile
phone and receive vCards.
More detailed information on suitable mobile
phones and on connecting Bluetooth ®
-
capable mobile phones to COMAND can be
found on the Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
Center on
1-800-FOR-MERCedes(1-800-367-6372) for
the USA or on 1-800-387-0100 for Canada. Safety notes G
WARNING
A driver's attention to the road must always
be his/her primary focus when driving. For
your safety and the safety of others, we
recommend that you pull over to a safe
location and stop before placing or taking a
telephone

call. If you choose to use the mobile
phone while driving, please use the handsfree
device and only use the mobile phone when
weather, road, and traffic conditions permit.
Some jurisdictions prohibit the driver from
using a cellular mobile phone while driving a
vehicle.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second. Telephone
193
COMAND Z

Call disconnection while the vehicle is
in motion
A call may be disconnected if:
R
there is insufficient network coverage in
certain areas.
R you move from one transmitter/receiver
area
(cell) into another and no channels are
free.
R you use a SIM card which is not compatible
with the network available.
R you are using a mobile phone with
"Twincard" and the mobile phone with the
second SIM card is already logged into the
network.
Operating options You can operate the telephone by:
R
using the COMAND controller:
turn cVd.
slide XVY or ZVÆ.
press W.
R the 6 or ~ button on the telephone
keypad on the center console
R the 6 or ~ button on the
multifunction steering wheel
R using the Voice Control System (see the
separate Voice Control System operating
instructions)
Unless otherwise indicated, the descriptions
and illustrations in this section refer to
COMAND and the telephone keypad. This
also means that to carry out the functions
described here, you must always be in the
Telephone menu. The fastest way to access
the Telephone menu is to press the S
function button. Function restrictions You will not be able to use the telephone, will
no

longer be able to use the telephone, or you
may have to wait before using it, in the
following situations:
R when the mobile phone is switched off
R when the "Bluetooth ®
" function is switched
off in COMAND
R when the "Bluetooth ®
" function is switched
off on the mobile phone
R if the mobile phone is not logged into a
mobile phone network
i The telephone automatically tries to log
on to a network. If no network is available,
you will not be able to make a " 911"
emergency call. If you attempt to make an
outgoing call, the NO SERVICE message will
appear for a short while.
R if you remove the SmartKey from the
ignition lock during an active conversation
in hands-free mode, the conversation may
be continued for up to 30 minutes. After
that time, it will be interrupted.
You can prevent this interruption by switching
to "private call" ("private mode") on the
mobile phone before deactivating COMAND
(see mobile phone operating instructions).
If you wish to switch off COMAND during an
active conversation in hands-free mode, the
following message will appear: You cannot
shut off COMAND until you have
finished your telephone call
911 emergency call G
WARNING
The 911 emergency call system is a public
service. Using it without due cause is a
criminal offense.
The following requirements must be fulfilled
for a 911 emergency call:
R the mobile phone must be switched on.
R a network must be available.194
Telephone
COMAND

R
a valid and operational SIM card must be
inserted in the mobile phone.
R the
mobile phone is connected to COMAND
via Bluetooth ®
.
If you cannot make an emergency call, you
must arrange rescue measures yourself.
X Enter numbers using the number keypad
(Y page 200).
X Press the 6 button.
The telephone makes the connection.
X Wait for the emergency call center to
respond

and then describe the emergency.
i If
no SIM card has been inserted in a GSM
phone or if there is no service available for
a CDMA phone, the NO SERVICE message
appears in COMAND. In this case, an
emergency call can only be transmitted via
the mobile phone itself and not via
COMAND. Telephony via the Bluetooth
®
interface
Conditions On the mobile phone
For telephony via COMAND's Bluetooth
®
interface, a Bluetooth ®
-capable mobile
phone is required.
i Not all mobile phones available on the
market are equally suitable. More detailed
information

on suitable mobile phones and
on connecting Bluetooth ®
-capable mobile
phones with COMAND can be found on the
Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
Center on
1-800-FOR-MERCedes(1-800-367-6372)
(for the USA) or Customer Relations on
1-800-387-0100 (for Canada).
The battery of the mobile phone should
always be kept sufficiently charged in order
to prevent malfunctions. In preparation for telephoning via the
Bluetooth
®
interface, you should check the
following

items on your mobile phone (see the
mobile phone operating instructions):
X Hands-Free Profile
The mobile phone must support Hands-
Free Profile 1.0 or above.
i Certain
displays and functions (e.g. signal
strength display, conference connection)
are available, depending on the supported
version of the Hands-Free Profile.
X Bluetooth ®
visibility
On
certain mobile phones, the device itself
must be made "visible" for other devices,
as well as activating the Bluetooth ®
function (see the mobile phone operating
instructions).
X Bluetooth ®
device name
Every Bluetooth ®
device has its own
Bluetooth ®


device name. This device name
is freely definable, but can be identical for
all devices from the same manufacturer. It
is therefore recommended that you change
this name so that you can easily recognize
your mobile phone (see the mobile phone
operating instructions).
X Switch on the mobile phone and enter the
PIN when prompted to do so (see the
mobile phone operating instructions).
X Activate Bluetooth ®
functions and, where
necessary, Bluetooth ®
visibility on the
mobile phone (see the mobile phone
operating instructions).
In COMAND
X Activate the Bluetooth ®
function in
COMAND (Y page 147).
Connecting a mobile phone General information
Before using your mobile phone with
COMAND for the first time, you will need to
connect it. Telephone
195
COMAND Z

When you authorize a new mobile phone, it is
connected automatically.
Connecting comprises:
R
searching for a Bluetooth ®
-capable mobile
phone
R subsequently authorizing it
You can connect up to 15 mobile phones.
Searching for a mobile phone
X To call up the telephone menu: press the
S function button once or twice.
X Select Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.
X Select Bluetooth Telephones and press
W to confirm.
X Select Update and press W to confirm.
COMAND searches for Bluetooth ®
telephones within range and adds them to
the Bluetooth ®
telephone list.
The

duration of the search depends on the
number of Bluetooth ®
telephones within
range and their characteristics. Example of display: Bluetooth
®
telephones list
: Currently connected # and authorized
mobile phone Ñ
; Mobile phone not within range but
previously authorized ( Ñ symbol
appears in gray)
= Newly detected mobile phone in range,
not yet authorized Ï The Bluetooth
®
telephones list shows all
mobile
phones within range and all previously
authorized mobile phones, whether or not
they are in range.
i If the Bluetooth ®
telephones list is already
full, you will be requested to de-authorize a
mobile phone ( Y page 198). If COMAND
does not find your mobile phone, external
authorization (Y page 197) may be
necessary.
Authorizing (registering) a mobile phone
X In the Bluetooth ®

telephones list, select the
not yet authorized mobile phone by turning
cVd the COMAND controller.
X Select Options by sliding VY the
COMAND controller and press W to
confirm.
X Select Authorize
and press W to confirm.
or
X Press W to confirm the selected mobile
phone.
The input menu for the passcode appears. The passcode is any one to sixteen-digit
number combination which you can choose
yourself. You must enter the same number
combination in COMAND and in the
Bluetooth
®
-capable mobile phone (see the
operating instructions of the mobile phone).
i Some mobile phones require the input of
a four-digit passcode or longer number
combinations. 196
Telephone
COMAND

If you want to reauthorize a mobile phone
following de-authorization, you can select a
different passcode.
X
To enter a passcode in COMAND: press
the number keys in sequence.
¬
is available for selection after the first
number has been entered.
or
X Select the digits one by one by turning
cVd the COMAND controller and press
W to confirm.
X To confirm an entry in COMAND: select
¬ using the COMAND controller and
press W to confirm.
or
X Select SEND on the telephone keypad.
X Now enter the same passcode in the mobile
phone.
To make entries on the mobile phone: if
the Bluetooth ®


connection is successful, you
will be requested to enter the passcode (see
mobile phone operating instructions).
X Enter the same passcode on the mobile
phone that you entered in COMAND.
i After
entering the passcode, you may also
need to enter a confirmation in your mobile
phone to connect calls. Please check your
mobile phone display.
If the Error during authorization
process message appears on the
COMAND display, you may have exceeded
the allowed time. Repeat the procedure.
The mobile phone is connected to COMAND
(authorized). You can now make phone calls
using the COMAND hands-free system.
External authorization If COMAND does not detect your mobile
phone,

this may be due to particular security
settings on your mobile phone. In this case,
you can test if your mobile phone can find
COMAND. The Bluetooth ®
device name of
COMAND is MB Bluetooth. Observe the following: some mobile phones
require

that you reconnect to COMAND after
you have entered the passcode (see the
mobile phone operating instructions). The
mobile phone cannot otherwise be
authorized.
X Press the S function button on the
COMAND controller once or twice.
X Select Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.
X Select Bluetooth Telephones and press
W to confirm.
X Select Update.
X Select Options by sliding VY and press
W to confirm.
X Select External Authorization and
press W to confirm.
X Start the Bluetooth ®
search on the mobile
phone (see the mobile phone operating
instructions).
X Select COMAND ( MB Bluetooth) on the
mobile phone.
i The
order in which the passkey is entered
depends on the mobile phone.
X Enter the passkey on the mobile phone
when prompted.
X Confirm the Do
you want to authorize
XX? question in COMAND with Yes.
X Enter the passkey in COMAND.
Connecting another mobile phone If you have authorized more than one mobile
phone,

you can switch between the individual
phones.
i You can only switch to another authorized
phone if you are not currently making a call.
X Select the mobile phone in the Bluetooth ®
telephones list by turning cVd the Telephone
197
COMAND Z

COMAND controller and press
W to
confirm.
The selected mobile phone is searched for
and connected if it is within Bluetooth ®
range and if Bluetooth ®
is activated.
Only one mobile phone can be connected
at any one time. The currently connected
mobile phone is indicated by the # dot in
the Bluetooth ®
telephones list
(Y page 195).
Displaying details X
Select Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.
X Select Bluetooth Telephones and press
W to confirm.
X Select the desired mobile phone in the
Bluetooth ®
telephones list.
X Select Options by sliding VY and press
W to confirm.
X Select Details and press W to confirm.
The following information concerning the
selected mobile phone is shown:
R Bluetooth ®
name
R Bluetooth ®
address
R equipment class, e.g. telephone,
computer
R availability
R authorization status
X To close the detailed view: turn cVd or
slide XVY the COMAND controller.
De-registering (de-authorizing) a mobile
phone Mercedes-Benz USA, LLC recommends de-
authorizating in both COMAND and the
mobile
phone. Subsequent authorization may
otherwise fail. X
To call up the telephone menu:
press the
S function button once or twice.
X Select Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.
X Select Bluetooth Telephones and press
W to confirm.
X Select the desired mobile phone in the
Bluetooth ®
telephones list.
X Select Options by sliding VY and press
W to confirm.
X Select De-authorize and press W to
confirm.
A prompt appears asking whether you
really wish to de-authorize this device.
X Select Yes or No.
If
you select Yes, the device will be deleted
from the Bluetooth ®
telephones list.
If you select No, the process will be aborted.
i Before re-authorizing the mobile phone,
you

should also delete the device name MB
Bluetooth from your mobile phone's
Bluetooth ®
list.
Basic telephone menu (Bluetooth ®
interface) X
To call up the telephone menu:
press the
S function button once or twice.
If the mobile phone is ready for use, the
following display appears: 198
Telephone
COMAND

Example display: telephone basic menu
(Bluetooth
®
interface)
: Network provider icon
; Signal strength of mobile phone network
È
= Receiver icon ¡ or ¢
? To display the COMAND phone book
A To display call lists
B Character bar with characters for phone
number entry
C Bluetooth ®
name of the currently
connected mobile phone
i Displays :
and ; are shown, depending
on the mobile phone connected.
Bars ; display the current signal strength
of the mobile phone network. If all bars are
filled, you have optimum reception. If all
bars are empty, there is very poor reception
or none at all.
Receiver icon = shows whether a call is
active/being connected ¡ or not ¢. Reception and transmission volume
Once
the mobile phone has been authorized,
you can optimize the transmission and
reception volume settings. Find information
on the optimal setting for your mobile phone
on the Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
Center on
1-800-FOR-MERCedes(1-800-367-6372) (for the USA) or Customer Relations on
1-800-387-0100

(for Canada).
i Incorrect settings may have a significant
impact on the quality of calls.
X Press the S function button.
X Select Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.
X Select Bluetooth Telephones and press
W to confirm.
X Select an authorized mobile phone from
the list by turning cVd.
X Select Options by sliding VY and press
W to confirm.
X Select Reception Volume or
Transmission Volume and press W to
confirm. X
To set the volume on scale: select by
sliding ZVÆ the COMAND controller and
press W to confirm. Telephone operation
Incoming call Rejecting or accepting a call
When there is an incoming call, you see a
corresponding window in the display. Telephone
199
COMAND Z

The address book organizes and stores
entries that are entered from different
sources (mobile phone, SD memory card,
Bluetooth
®
import, COMAND phone book,
navigation). You can use these entries to
make telephone calls and for navigation.
Importing contacts automatically If a mobile phone is connected to COMAND
via the Bluetooth
®
interface, the contacts
(phone
book entries) of the mobile phone are
automatically imported into COMAND's
phone book.
Depending on the mobile phone, this process
may take some time. Depending on the
mobile phone used, only the phone book
entries in the mobile phone or these entries
and the phone book entries from the SIM card
are imported.
The automatically imported contacts (phone
book entries) can be recognized in COMAND
by the Ã/0 symbol. They are only
available in COMAND if the corresponding
mobile phone is connected to COMAND via
the Bluetooth ®
interface.
Importing contacts manually i
The stored phone book and the vCards
remain in COMAND, even if you use
COMAND with another mobile phone. The
entries can be viewed without a mobile
phone. For this reason, delete the phone
book before selling or transferring
ownership of your vehicle. Existing contact data can be imported from
the memory card manually.
X
To import data: load the memory card.
X Select Data/connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.
X Select Download Contacts and press W
to confirm.
X Select From
Memory Card and press W to
confirm.
X Select Add or Overwrite and press W to
confirm.
If

the data has been imported, the Import
successful message is displayed.
If the COMAND phone book memory is full,
this message appears in the display:
Memory full. Contacts could not be
imported completely.
i After the data has been imported,
COMAND

has to process it. The entries are
only visible in the address/phone book
when this is completed.
Receiving vCards via Bluetooth ® You can receive vCards from devices (such as
a PC) which support the transmission of
vCards via Bluetooth
®
.
This requires the device to be authorized in
COMAND. PCs must be authorized via the
Bluetooth ®
device list ( Y page 147).
Received vCards are imported into the
address book.
Please bear the following in mind:
R Bluetooth ®
must be activated in COMAND
and

on the Bluetooth ®
device ( N operating
instructions of the device).
R the Bluetooth ®
device must be able to send
vCards via Bluetooth ®
(N operating
instructions of the device).
R the Bluetooth ®
device in the vehicle must
be switched on. 204
Telephone
COMAND