
Useful information
..............................82
SmartKey ............................................. 82
Doors .................................................... 88
Trunk .................................................... 91
Side windows ...................................... 95
Sliding sunroof .................................... 98 81Opening/closing

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Please read the information on qualified
specialist workshops (Y page 31).SmartKey
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very hot, and a child could be burned on these
parts.
G
WARNING
If a key ring is too heavy or too large, the
weight acting on the key could cause it to turn
in the ignition lock or catch on the steering
wheel. This could cause the engine to be
switched off suddenly. You may lose control
of the vehicle and cause an accident. Do not
attach any heavy or large key rings to the key
that is inserted in the ignition. General notes
If you cannot lock or unlock the vehicle with
the SmartKey, either the battery in the
SmartKey is discharged, the SmartKey is
faulty or the starter battery is discharged.
X Check the battery in the SmartKey and
replace it if necessary (Y page 85).
X Unlock the driver's door using the
mechanical key (Y page 90).
X Lock the vehicle (Y page 91).
X Have the starter battery and the battery
contacts checked at a qualified specialist
workshop.
If the SmartKey is faulty, contact Roadside
Assistance or a qualified specialist workshop. SmartKey functions
The SmartKey centrally locks/unlocks:
R the doors
R the trunk lid
R the fuel filler flap 82
SmartKeyOpening/closing

0002
0009 Locks the vehicle
0003 0004 Unlocks the trunk lid
0026 000B Unlocks the vehicle
When unlocking, the turn signals flash once.
When locking, they flash three times.
When it is dark, the surround lighting also
comes on if it is activated in COMAND
(Y page 268).
If you activate the acoustic locking
confirmation function you will hear the
following, depending on the date of
production of the vehicle:
R an acoustic signal when locking
or
R one acoustic signal when unlocking and
three when locking.
The audible signal can be activated and
deactivated using the on-board computer
(Y page 388).
X To unlockc entrally:press the000B
button.
If you do not open th evehicle within
approximately 40 seconds of unlocking:
R the vehicle is locked again.
R the thef tdeterrent locking system is armed
again.
X To lock centrally: press the0009button. KEYLESS-GO
Important notes on the use of KEYLESS-
GO R
Do not keep the KEYLESS-GO key together
with:
- electronic devices, e.g. a mobile phone
or another key
- metallic objects, e.g. coins or metal foil.
This can affect the functionality of
KEYLESS-GO.
R Bear in mind that the engine can be started
by any of the vehicle occupants if there is
a KEYLESS-GO key in the vehicle.
Locking and unlocking centrally You can start, lock or unlock the vehicle using
KEYLESS-GO. To do this, you only need carry
the SmartKey with you. You can combine the
KEYLESS-GO functions with those of a
conventional key, e.g. using KEYLESS-GO to
unlock and pressing the
0009button to lock.
When locking and unlocking using KEYLESS-
GO, the distance between the SmartKey and
the corresponding door handle must not
exceed 3 ft (1 m).
KEYLESS-GO checks whether a valid key is in
the vehicle by periodically establishing a radio
connection between the vehicle and the key.
This happens:
R when the external door handles are
touched
R when starting the engine
R while the vehicle is in motion SmartKey
83Opening/closing Z

X
To unloc kthe vehicle: pull the door
handle.
X To loc kthe vehicle: touch sensor
surface 0002.
X Convenience closing feature: touch
recessed sensor surface 0003for an
extended period (Y page 97).
If you pull on the handl eofthe trunk lid, only
the trunk of the vehicle is unlocked.
If the vehicle has been parked for a long time,
the sensor surfaces are deactivated
automatically .Inorder to unlock the door,
pull the door handle. In order to reactivate the
sensor surface, switch the ignitio nonagain. Changing the settings of the locking
system
You can change the setting of the locking
system in such a way that only the driver's
door and the fuel filler flap are unlocked. This
is useful if you frequently travel on your own.
X To change the setting: press and hold
down the 000Band0009 buttons
simultaneously for approximately
six seconds until the battery check lamp
flashes twice (Y page 85).
i If the setting of the locking system is
changed within the signal range of the
vehicle, pressing the 0009or000B button
locks or unlocks the vehicle.
The SmartKey now functions as follows:
X To unlock the driver's door: press the
000B button once.
X To unlock centrally: press the000B
button twice.
X To lock centrally: press the0009button. The KEYLESS-GO function is changed as
follows:
X
To unlock the driver's door :pull the door
handle on the driver's door.
X To unlock centrally: pull the door handle
on the front-passenger door or on the rear
doors.
X To lock centrally: touch the outer sensor
surface on one of the door handles. Restoring the factory settings
X Press the 000Band0009 buttons
simultaneously for approximately
six seconds until the battery chec klamp
flashes twice. Mechanical key
General notes If you use the mechanical key to unlock and
open the driver's door or the trunk lid, the
anti-thef
talarm system will be triggered
(Y page 79).
There are several ways to tur noff the alarm:
X To turn the alarm off with the
SmartKey: press the000Bor0009 button
on the SmartKey.
or
X Insert the SmartKey into the ignition lock.
or
X To deactivate the alarm with KEYLESS-
GO: press the Start/Stop button in the
ignition lock. The SmartKey must be in the
vehicle.
or
X Lock or unlock the vehicle using KEYLESS-
GO. The SmartKey must be outside the
vehicle. 84
SmartKeyOpening/closing

Problems with the SmartKey
Problem Possible causes/consequences and
0004 Solutions
You cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the 000B/
0009 button.
If this does not work:
X Check the SmartKey battery (Y page 85) and replace it if
necessary (Y page 85).
X Lock (Y page 90) or unlock (Y page 91) the vehicle using
the mechanical key. The SmartKey is faulty.
X
Lock (Y page 90) or unlock (Y page 91) the vehicle using
the mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.
X
Pull the door handle twice and then insert the SmartKey into the
ignition lock. There is interference from a powerful source of radio waves.
X Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the 000B/0009button. There is a malfunction with KEYLESS-GO.
X Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the 000B/0009button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the SmartKey battery (Y page 85) and replace it if
necessary (Y page 85).
X Lock (Y page 90) or unlock (Y page 91) the vehicle using
the mechanical key. You have lost a
SmartKey. X
Have the SmartKey deactivated at a qualified specialist
workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. SmartKey
87Opening/closing Z

Problem Possible causes/consequences and
0004 Solutions
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Remove the SmartKey and reinsert it into the ignition lock.
X Start the engine within 30 seconds of inserting the SmartKey
into the ignition lock.
X Repeatifn ecessary.
If the engine does not start after several attempts:
X Check the starter battery and charge it if necessary
(Y page 484).
or
X Jump-start the vehicle (Y page 488).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. Ad
oor is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. 88
DoorsOpening/closing

G
WARNING
Do not carry heavy or hard objects in the
passenger compartment unless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accident Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from insid ethe vehicle if they
are not secured by the child-proof locks
(Y page 71).
Only open the door when the traffic situation
permits.
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
(Y page 79). X
Pull door handle 0003.
If the door is locked, locking knob 0002pops
up. The door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
i You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the SmartKey or KEYLESS-GO. X
To unlock: press button 0002.
X To lock: press button 0003.
If the front-passenger door is closed, the
vehicle locks.
You can open a front door from inside the
vehicle even if it has been locked. Only open
the door when the traffic situation permits.
If the vehicle has been locked with the central
locking button:
R and the SmartKey is set to its factory
setting, the entire vehicle is unlocked if a
front door is opened from the inside
R and the SmartKey is set to an individual
setting, only the front door that is opened
from inside the vehicle is unlocked.
If the vehicle has been locked centrally with
the SmartKey or with KEYLESS-GO, it is not
unlocked when the release button for the
central locking is used. Automatic locking feature
When the ignition is switched on and the
wheels of the vehicle are turning at a speed Doors
89Opening/closing Z

of more than 9 mph (15 km/h), the vehicle
locks automatically.
You could therefore be locked out when:
R
the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a
dynamometer.
You can switch off the automatic locking
function via COMAND (Y page 269).Power closing feature
The power closing feature pulls the doors and
trunk lid into their locks automatically even if
they are only partly closed. G
WARNING
To prevent possible personal injury, always
keep hands and fingers away from the door or
trunk opening when closing a door or the
trunk lid. Be especially careful when small
children are around.
If danger threatens, pull the inside or outside
door handle, or pull the trunk lid handle.
To prevent personal injury, never activate the
closing assist mechanism by tampering with
the door or trunk lid latch. G
WARNING
Only drive with the doors closed. Otherwise,
one or more of the doors could open while the
vehicle is in motion, putting you and/or
others at risk. G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death. X
Power closing feature (doors): push the
door past the first detent position of the
lock.
The power closing feature will pull the door
fully closed.
X Power closing feature (trunk lid): lightly
push the trunk lid closed.
The power closing feature will pull the trunk
lid fully closed. Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered (Y page 79).
X Take the mechanical key out of the
SmartKey (Y page 84).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. X
Firmly turn the mechanical key
counterclockwise as far as it will go to
position 0005and hold it in this position.
X Pull the door handle quickly.
The locking knob pops up.
The door is unlocked.
X Turn the mechanical key back and remove
it.
X Pull the door handle again.
X Insert the mechanical key into the
SmartKey. 90
DoorsOpening/closing