2013 MERCEDES-BENZ R-CLASS FAMILY TOURER door lock

Display messages Possible causes/consequences and
M Solutions
+
Change key
batteries The batteries of the KEYLESS-GO key are discharged.
X
Change the batteries ( Ypage 80). +
Don't forget your
key This display message is displayed fo
ramaximum of 60 seconds
and is simply a reminder.
You have opened the driver's door with the engine switched off.
The KEYLESS-GO key is not in the ignition lock.
X Remember to take the KEYLESS-GO key with you when you
leave the vehicle. +
Key not detected
(red display message) The KEYLESS-GO key is not in the vehicle.
Aw
arning tone also sounds.
If the engine is switched off, you can no longer loc kthe vehicle
centrally or start the engine.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 166).
X Locate the KEYLESS-GO key. The KEYLESS-GO key is not detected while the engine is running
because there is interference from a strong source of radio waves.
Aw
arning tone also sounds.
X Pull ove rand stop the vehicle safely as soo nas possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 166).
X Operate the vehicle with the SmartKey in the ignition lock. +
Key not detected
(white display
message) The KEYLESS-GO key cannot be detected at present.
X
Change the location of the SmartKey with the KEYLESS-GO
functions in the vehicle.
If the KEYLESS-GO key is still not detected:
X Operate the vehicle with the SmartKey in the ignition lock. +
Key detected in
vehicle The KEYLESS-GO key has been detected inside the vehicle during
locking.
X
Remove the KEYLESS-GO key from the vehicle. +
Pull starting
button out then
insert key The KEYLESS-GO key can continuously not be detected.
X
Insert the SmartKey into the ignition lock and turn it to the
desired position.
X Visit a qualified specialist workshop. Display messages
237On-board computer and displays Z

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: (Y page 24).Stowage areas
Loading guidelines
G
WARNING
Always faste nitems being carried as securely
as possible. Use cargo tie-down rings and
fastening materials appropriate for the weight
and size of the load.
In an accident, durin ghard braking or sudden
maneuvers, loose items will be thrown around
inside the vehicle .This can cause injury to
vehicle occupants unless the items are
securely fastened in the vehicle.
To help avoid personal injury during a collision
or sudden maneuver, exercise care when
transporting cargo. Do not pile luggage or
cargo higher than the seat backrests.
The cargo compartmentist he preferred place
to carry objects. Always use cargo tie-down
rings, and if so equipped, always use the cargo
net when transporting cargo.
Never drive a vehicle with the tailgate open.
Deadly carbon monoxide (CO) gases may
enter vehicle interior resulting in
unconsciousness and death.
The gross vehicle weight (GVW) is the vehicle
weight including fuel, vehicle tool kit, spare
wheel, installed accessories, vehicle
occupants and luggage/cargo. The gross load limit and the gross vehicle
weight rating (GVWR) for your vehicle must
never be exceeded. The load limit and GVWR
are given on the vehicle identification plate
found on the B-pillar of the driver's door
(Y
page 323).
The load must also be distributed so that the
weight on each axle never exceeds the gross
axle weight rating (GAWR) for the front and
rear axles. The relevant GVWR and GAWR
information can be found on the vehicle
identification plate on the B-pillar of the
driver's side (Y page 323).
You will find further information in the
"Loading the vehicle" section (Y page 323).
The handling characteristics of a laden
vehicle are dependent on the distribution of
the load within the vehicle. For this reason,
you should observe the following notes when
transporting a load:
R when transporting a load, never exceed the
maximum permissible gross vehicle weight
or the gross axle weight rating of the
vehicle (including occupants).
R position heavy loads as far forwards as
possible and as low down in the cargo
compartmenta s possible.
R the load must not protrude above the upper
edge of the seat backrests.
R always place the load against the rear or
front seat backrests. Make sure that the
seat backrests are securely locked into
place.
R hook in the cargo net when loading.
R always place the load behind unoccupied
seats if possible.
R secure the load with sufficiently strong and
wear-resistant tie-downs. Pad sharp edges
for protection. 250
Stowage areasStowage and features

i
Canada only:
This device complies with the RSS-210
Rules of Industry Canada. Operation is
subject to the following two conditions:
1. This device may no tcause harmful
interference, and
2. this device must accept any interference
received, including interference that may
cause undesired operatio nofthe device.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
IC: 279B-HMIHL4
Programming Programming buttons
G
WARNING
Only press the button on the integrated
garage door opener if there are no persons or
objects present within the sweep of the
garage door. Persons could otherwise be
injured as the door moves. Integrated garage door opener on the rear-view
mirror
Garage door remote control
Ais not part of
the integrated garage door opener.
X Before programming for the first time, clear
the memory of the integrated garage door
opener (Y page 280).
X Turn the SmartKey to position 2in the
ignition lock. X
Press and hold one of buttons ;to? on
the integrated garage door opener.
After a short time, indicator lamp :lights
up yellow.
i Indicator lamp :lights up yellow as soon
as button ;,=or? is programmed for
the first time. If the selected button has
already been programmed, indicator
lamp :will only light up yellow after ten
seconds have elapsed.
X Release button ;,=or?. Indicator
lamp :flashes yellow.
X Point garage door remote control A
towards buttons ;to? on the rear-view
mirror at a distance of 2 to 8 inches (5 to
20 cm).
i The required distance between remote
control Aand the integrated garage door
opener depends on the garage door drive
system. Several attemptsm ight be
necessary. You should tes tevery position
for at least 25 seconds before trying
another position.
X Press and hold button Bon remote control
A until indicator lamp :lights up green.
If indicator lamp :lights up green or
flashes, then programming has been
successful.
X Release button Bon remote control Afor
the garage door drive system.
X If indicator lamp :lights up red: repeat
the programming procedure for the
corresponding button on the rear-view
mirror. When doing so, vary the distance
between remote control Aand the rear-
view mirror.
i If the indicator lamp flashes green after
successful programming, the garage door
system is using a rolling code. After
programming, you must synchronize the
garage door opener integrated in the rear-
view mirror with the receive rofthe garage
door system. 278
FeaturesStowage and features

Synchronizing the rolling code
Your vehicle must be within reach of the
garage door or exterior gate drive. Make sure
that neither your vehicle nor any persons/
objects are present within the sweep of the
door or gate.
Observe the safety notes when performing
the rolling code synchronization.
X
Turn the SmartKey to position 2in the
ignition lock.
X Press the programming button of the door
or gate drive (see the door or gate drive
operating instructions, e.g. under
"Programming of additional remote
controls").
i Usually, you now have 30seconds to
initiate the next step.
X Press previously programmed button ;,
= or? of the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete.
Notes on programming the remote
control
Canadianr adio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds.
Therefore, these signals may no tlast long
enough for the integrated garage door
opener. The signal is notr ecognized during
programming. Comparable with Canadian
law, some U.S.g arage door openers are
designed to "time-out" in the same manner.
Proceed as follows:
R if you live in Canada
R if you have difficulties programming the
garage door opener (regardless of where
you live) when using the programming
steps X
Press and hold one of buttons ;to? on
the integrated garage door opener.
Afte rashort time, indicator lamp :lights
up yellow.
X Release the button.
Indicator lamp :flashes yellow.
X Press button Bof garage door remote
control Afor two seconds, then release it
for two seconds.
X Press button Bagainf or two seconds.
X Repeat this sequence on button Bof
remote control Auntil indicator lamp :
lights up green.
If indicator lamp :turns red, repeat the
process.
X Continue with the other programming
steps (see above).
Problems when programming
If you are experiencing problems
programming the integrated garage door
opener on the rear-view mirror, take note of
the following instructions:
R Check the transmitter frequency of garage
door drive remote control A.This can
usually be found on the back of the remote
control.
The integrated garage door opener is
compatible with devices that have units
which operate in the frequency range of
280to 433MHz.
R Replace the batteries in garage door
remote control A.This increases the
likelihood that garage door remote control
A will transmit a stronga nd precise signal
to the integrated garage door opene rinthe
rear-view mirror.
R When programming, hold remote control
A at varying distances and angles from the
button that you are programming. Try
various angles at a distance between 2and
12 inches (5to 30 cm) or at the same angle
but at varying distances.
R If another remote control for the same
garage door drive is available, repeat the Features
279Stowage and features Z

same programming steps with this remote
control. Before performing these steps,
make sure that new batteries have been
installed in garage door drive remote
control
A.
R Note that some remote controls only
transmit for a limited amount of time (the
indicator lamp on the remote control goes
out). Press button Bon remote control
A againb efore transmission ends.
R Align the antenna cable of the garage door
opener unit. This can improve signal
reception/transmission.
Opening/closing the garage door After it has been programmed, the integrated
garage door opener performs the function of
the garage door system remote control.
Please also read the operating instructions
for the garage door system.
X
Turn the SmartKey to position 2in the
ignition lock.
X Press button ;,=or? which you have
programmed to operate the garage door.
Garage door system with a fixed code:
indicator lamp :lights up green.
Garage door system with a rolling code:
indicator lamp :flashes green.
i The transmitter will transmit a signal as
long as the button is pressed. The
transmission is halted after a maximum of
ten seconds and indicator lamp :lights
up yellow. Press button ;,=or? again
if necessary.
Clearing the memory X
Turn the SmartKey to position 2in the
ignition lock.
X Press buttons ;and ?.
The indicator lamp lights up yellow.
X Press and hold buttons ;and ?until the
indicator lamp turns green. i
Make sure that you clear the memory of
the integrated garage door opener before
selling the vehicle. Compass
Calling up the compass X
Repeatedly press the VorU button
on the multifunction steering wheel until
the AIRMATIC/Compass menu appears in
the multifunction display.
The compass shows which direction the
vehicle is currently traveling in: N ,
NE ,
E ,
SE ,
S ,
SW ,
W or
NW .
i
If your vehicle does not have an AIRMATIC
package, the multifunction display only
shows the compass. Floormat on the driver's side
G
WARNING
Whenever you are using a floormat, make sure
there is enough clearance and that the
floormat is securely fastened.
The floormat should always be securely
fastened using the fastening equipment.
Before driving off, check that the floormat is
securely in place and adjust it if necessary. A
loose floormat could slip and hinder proper
functioning of the pedals.
Do not place several floormats on top of each
other as this may impair pedal movement. 280
FeaturesStowage and features

Information abou
tService Resetting the ASSYST PLUS service
interval display
!
If the ASSYST PLUS service interval
display has been inadvertently reset, this
setting can be correcte dataqualified
specialist workshop.
Have service work carried out as described
in the Maintenance Booklet. This may
otherwise lead to increased wear and
damage to the major assemblies or the
vehicle.
Aq ualified specialist workshop, e.g. an
authorized Mercedes-Ben zCenter, will reset
the ASSYST PLUS service interval display
after the service work has been carried out.
You can also obtain further information on
maintenance work, for example.
Special service requirements
Arduous operating conditions or increased
loads on the vehicle will require some service
work to be performed more often than for a
vehicle in normal use. Such arduous
conditions include regular city driving with
frequent intermediate stops and use in
mountainous terrain or on poor road
surfaces.
For example, if the vehicle is used under
arduous operating conditions, have air filters,
engine oil and oil filters changed frequently
and chec kthe wheels often.F urther
information can be obtaine dataqualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center. Care
General notes
G
WARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container .Always open your
vehicle's doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosio nofthe brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term. Care
289Maintenance and care Z

Use care products and cleaning agents
recommended and approved by Mercedes-
Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. This could cause an accident. For
this reason, you must drive particularly
carefully after washing the vehicle until the
brakes have dried.
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
! Make sure that:
R the side windows and the sliding sunroof
are fully closed.
R the ventilation/heating is switched off
(the OFF button has been pressed).
R the windshield wiper switch is in position
0.
Otherwise, the vehicle might be damaged.
! In car washes with a towing mechanism,
make sure that the automatic transmission
is in transmission position N, otherwise the
vehicle could be damaged.
R Vehicles with a SmartKey:
Do not remove the SmartKey from the
ignition lock. Do not open the driver's
door or front-passenger door when the
engine is switched off. Otherwise, the
automatic transmission selects park
position Pautomatically and locks the
wheels. You can prevent this by shifting
the automatic transmission to N
beforehand.
R Vehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is switched off. Otherwise, the automatic
transmission selects park position
P
automatically and locks the wheels.
Observe the following to make sure that the
automatic transmission stays in position N:
X Make sure the vehicle is stationary and the
ignition is switched off.
X Turn the SmartKey to position
2(Y page 149) in the ignition lock.
Use the SmartKey instead of the Start/
Stop button on vehicles with KEYLESS-GO.
X Depress and hold the brake pedal.
X Shift the automatic transmission to
position N.
X Release the brake pedal.
X Release the parking brake.
X Switch off the ignition and leave the
SmartKey in the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off
wax from the windshield and the wiper
blades. This will prevent smears and reduce
wiping noises caused by residue on the
windshield.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in all
countries concerned.
X
Do not use hot water and do not wash the
vehicle in direct sunlight.
X Use a soft sponge to clean.
X Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
X Thoroughly hose down the vehicle with a
gentle jet of water.
X Do not point the water jet directly towards
the air inlets. 290
CareMaintenance and care

Your vehicle may be equipped with:
R
MOExtended tires (tires with run-flat
characteristics) (Y page 300)
R an emergency spare wheel(Y page 342)
X Stop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
X Switch on the hazard warning lamps.
X Apply the parking brake firmly.
X Bring the front wheels into the straight-
ahead position.
X Move the DIRECT SELECT lever to position
P.
X Vehicles with the AIRMATIC package:
make sure that highway level is selected
(Y page 183).
X Switch off the engine.
X Vehicles withou tKEYLESS-GO: remove
the SmartKey from the ignition lock.
X Vehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics have status 0,
which is the same as the SmartKey having
been removed.
X Vehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(Y page 149).
X All occupants must get out of the vehicle.
Make sure that they are note ndangered as
they do so.
X Make sure tha tno one is near the danger
area while a wheel is being changed.
Anyone who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Get out of the vehicle. Pay attention to
traffic conditions when doing so.
X Close the driver's door.
i Only operate the tire inflation compressor
using the socket in the footwell of the
second row of seats (Y page 270), even if
the ignition is turned off.
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the on-board voltage is too low, the power to
the sockets is automatically cut. This
ensures that there is sufficient power to
start the engine.
MOExtended tires (tires with run-flat
properties)
G
WARNING
When driving in emergency mode, the driving
characteristics deteriorate, e.g. when
cornering, accelerating quickly and when
braking. There is a risk of an accident.
Do not exceed the stated maximum speed.
Avoid abrupt steering and driving maneuvers,
and driving over obstacles (curbs, potholes,
off-road). This applies in particular to a laden
vehicle.
Stop driving in emergency mode if:
R you hear banging noises.
R the vehicle starts to shake.
R you see smoke and smell rubber.
R ESP ®
is intervening constantly.
R there are tears in the sidewalls of the tire.
After driving in emergency mode, have the
wheel rims checked at a qualified specialist
workshop with regard to their further use. The
defective tire must be replaced in every case.
With MOExtended tires (tires with run flat
characteristics), you can continue to drive
your vehicle even if there is a total loss of
pressure in one or more tires.
MOExtended tires may only be used in
conjunction with an active tire pressure loss
warning system or with an active tire pressure
monitor.
The maximum driving distance is
approximately 50 miles (80 km) when the
vehicle is partially laden, and approximately
18 miles (30 km) when the vehicle is fully
laden. 300
Flat tireBreakdown assistance