2013 MERCEDES-BENZ GLK-CLASS SUV steering wheel

immediately after pressing the SOS button,
you do not know
if
mbrace has successfully
made the emergency call. In this situation,
seek additional assistance by other means.
Roadside Assistance button X
Press Roadside Assistance button 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button 0043
flashes while the call is active. The
Connecting Call

message appears on
the multifunction display. The audio output
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS
reception,

the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R Current location of the vehicle
R Vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer Assistance center can ascertain the nature of
the problem (
Y page 289).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or arranges for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp for Roadside
Assistance call button 0043 is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end a call: press the
0076 button
on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
MB Info call button 286
Features
Stowage and features

X
Press MB Info call button 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp
in MB Info call button 0043 flashes while
the connection is being made. The
Connecting Call message appears on
the multifunction display. The audio system
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS
reception,

the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R Current location of the vehicle
R Vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button 0043 is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available. The
Call Failed message appears in the
multifunction display.
X To end a call: press the 0076 button
on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take
priority

and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the 0076 button on the multifunction
steering wheel
R the corresponding button on the audio
system or on COMAND for ending a
telephone call
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
would like to use your mobile phone, do so
only when the vehicle is stationary and in a
safe location.
Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs). These can
be

downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity. Features
287
Stowage and features Z

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your
vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: ( Y page 27).ASSYST PLUS
Service messages
The ASSYST PLUS service interval display
informs you of the next service due date.
Information on the type of

service and service
intervals (see the separate Maintenance
Booklet).
You can obtain further information from an
authorized Mercedes-Benz Center or at
http://www.mbusa.com (USA only).
i The ASSYST PLUS service interval display
does not show any information on the
engine oil level. Observe the notes on the
engine oil level ( Y page 300).
The multifunction display shows a service
message for several seconds, e.g.:
R Next Service A in .. days
R Service A Due
R Service A Exceeded by .. days
Depending on the operating conditions of the
vehicle, the remaining time or distance until
the next service due date is displayed.
The letter A or B, possibly in connection with
a number or another letter, shows the type of
service. A stands for a minor service and B for
a major service.
You can obtain further information from an
authorized Mercedes-Benz Center. The ASSYST PLUS service interval display
does not take into account any periods of
time during which the battery is
disconnected.
Maintaining the time-dependent service
schedule:
X
Note down the service due date displayed
in the multifunction display before
disconnecting the battery.
or
X After reconnecting the battery, subtract
the battery disconnection periods
from

the
service date shown on the display. Hiding a service message
X Press the 0038 or 0076 button on the
steering wheel. Displaying service messages
X Switch on the ignition.
X Press the 0059 or 0065 button on the
steering wheel to select the Serv. menu.
X Press the 0063
or 0064 button to
select the
ASSYST PLUS submenu and confirm with
0076.
The service due date appears in the
multifunction display. Information about Service
Resetting the ASSYST PLUS service
interval display !
If the ASSYST PLUS service interval
display has been inadvertently reset, this
setting can be corrected at a qualified
specialist workshop.
Have service work carried out

as described
in the Maintenance Booklet. This may
otherwise lead to increased wear and
damage to the major assemblies or the
vehicle. 298
ASSYST PLUS
Maintenance and care

tail pipe by cleaning it regularly, especially in
winter and after washing.
X
Clean the exhaust tail pipes with a chrome
care product tested and approved by
Mercedes-Benz.
Cleaning the trailer tow hitch H
Environmental note
Dispose of rags soaked in oil and grease in an
environmentally responsible manner.
! Observe the note on care
provided by the
trailer manufacturer.
The ball coupling must be cleaned if it
becomes dirty or corroded.
X Remove rust on the ball of the ball coupling,
e.g. with a wire brush.
X Remove dirt with a clean, lint-free cloth or
a brush.
X After cleaning, lightly grease the ball of the
ball coupling again.
X Check that the vehicle's trailer tow hitch is
working properly.
i You can also have the

maintenance work
on the ball coupling and the trailer tow hitch
carried out by a qualified specialist
workshop. Interior care
Cleaning the display !
For cleaning, do not use any of the
following:
R alcohol-based thinner or gasoline
R abrasive cleaning agents
R commercially-available household
cleaning agents
These may damage the display

surface. Do
not put pressure on the display surface
when cleaning. This could lead to
irreparable damage to the display. X
Before cleaning the display, make sure that
it is switched off and has cooled down.
X Clean the display surface using a
commercially available microfiber cloth
and TFT/LCD display cleaner.
X Dry the display surface using a dry
microfiber cloth.
Cleaning the plastic trim G
WARNING
Care products and cleaning agents containing
solvents cause surfaces in the cockpit to
become porous. As a result,

plastic parts may
come loose in the event of air bag
deployment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
! Do not affix the following to plastic
surfaces:
R stickers
R films
R scented oil bottles or similar items
You can otherwise damage the plastic.
! Do not allow cosmetics, insect repellent
or sunscreen to come into contact with the
plastic trim. This maintains the high-quality
look of the surfaces.
X Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfiber cloth.
X Heavy soiling: use care and cleaning
products recommended and approved by
Mercedes-Benz.
The surface may
change color

temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and gear or
selector lever X
Thoroughly wipe with a damp cloth or use
leather care agents that have been
recommended and approved by Mercedes-
Benz. 308
Care
Maintenance and care

You must not exceed a maximum speed of
50 mph (80 km/h).
i
When replacing one or
all tires, make sure
that you use only tires:
R of the size specified for the vehicle and
R marked "MOExtended"
If a tire has gone flat and cannot be
replaced with a MOExtended tire, a
standard tire may be used as a temporary
measure. Make sure that you use the
proper size and type (summer or winter
tire).
Important safety notes G
WARNING
When driving in emergency mode, the driving
characteristics deteriorate, e.g. when
cornering, accelerating quickly and when
braking. There is a risk of an accident.
Do not exceed the stated maximum speed.
Avoid abrupt steering and driving

maneuvers,
and driving over obstacles (curbs, potholes,
off-road). This applies in particular to a laden
vehicle.
Stop driving in emergency mode if:
R you hear banging noises.
R the vehicle starts to shake.
R you see smoke and smell rubber.
R ESP ®
is intervening constantly.
R there are tears in the sidewalls of the tire.
After driving in emergency mode, have the
wheel rims checked at a qualified specialist
workshop with regard to their further use. The
defective tire must be replaced in every case. Battery (vehicle)
Important safety notes
Special tools and expert knowledge are
required when working on the battery, e.g.
removal and installing. You should therefore have all work involving the battery carried out
at a qualified specialist workshop. G
WARNING
Work carried out incorrectly on the battery
can, for example, lead to a short circuit and
damage your vehicle's electronic system.

This
can disrupt driving safety systems such as
ABS (anti-lock braking system) or ESP ®
(Electronic Stability Program).
R If ABS malfunctions, the wheels can lock
during braking. This limits the steerability
of the vehicle when braking and the braking
distance may increase. There is a risk of
accident.
R If ESP ®
malfunctions, the vehicle will not be
stabilized if it starts to skid or a wheel starts
to spin. There is a risk of accident.
You should therefore have all work involving
the battery carried out at a qualified specialist
workshop. G
WARNING
Electrostatic build-up can lead to the creation
of sparks, which could ignite the highly
explosive gases of a battery.

There is a risk of
an explosion.
Before handling the battery, touch the vehicle
body to remove any existing electrostatic
build-up.
The highly flammable gas mixture forms when
charging the battery as well as when jump-
starting.
Always make sure that neither you nor the
battery is electrostatically charged. A build-
up of electrostatic charge can be caused, for
example:
R by wearing clothing made from synthetic
fibers
R due to friction between clothing and seats
R if you push or pull the battery across the
carpet or other synthetic materials
R if you wipe the battery with a cloth314
Battery (vehicle)Breakdown assistance

X
First, remove the jumper cables from earth point 0083 and negative terminal 0085, then from
positive clamp 0044 and positive terminal 0087. Begin each time at the contacts on your own
vehicle first.
X Close cover 0043 of positive terminal 0044 after removing the jumper cables.
X Have the battery checked at a qualified specialist workshop.
i Jump-starting is not considered to be a normal operating condition.
i Jumper cables and further information regarding jump-starting can be obtained at any
qualified specialist workshop. Towing and tow-starting
Important safety notes
G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been
engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar. G
WARNING
If the weight of the vehicle to be towed or tow-
started is greater than the permissible gross
weight of your vehicle:
R the towing eye could detach itself
R the vehicle/trailer combination could
rollover.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the
permissible gross weight of your vehicle.
Information on your vehicle's gross vehicle
weight rating can be found on the vehicle
identification plate ( Y page 364).
! If DISTRONIC PLUS or the

HOLD function
is activated, the vehicle brakes
automatically in certain situations. To
prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similar situations:
R when towing the vehicle
R in the car wash !
The vehicle can be towed a maximum of
30 miles (50km). The towing speed of
30 mph (50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles ( 50km),

the entire vehicle must be
raised and transported.
! Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged.
! Do not use the towing eyes for recovery
purposes as this could damage the vehicle.
If in doubt, recover the vehicle with a crane.
! When towing, pull away slowly and
smoothly. If the tractive power is too high,
the vehicles could be damaged.
! Do not tow with sling-type equipment.
This could damage the vehicle.
! On vehicles with KEYLESS-GO, use the
SmartKey instead of the Start/Stop
button. Turn the SmartKey to position 2 in
the ignition lock and shift the automatic
transmission to N. Then, turn the SmartKey
back to 0 and leave it in the ignition lock.
It is better to have the vehicle transported
than to have it towed.
The automatic transmission must be in
position N when the vehicle is being towed. 320
Towing and tow-starting
Breakdown assistance

Towing the vehicle with the rear axle
raised
Only possible for vehicles without
4MATIC.
When towing your vehicle with the rear axle
raised, it is important that you observe the
safety instructions ( Y page 320).
! The ignition must be switched off if you
are towing the vehicle with the rear axle
raised. Intervention by ESP ®
could
otherwise damage the brake system.
X Switch on the hazard warning lamps
(Y page 113).
X Turn the SmartKey to position 0 in the
ignition lock and remove the SmartKey
from the ignition lock.
X When leaving the vehicle, take the
SmartKey or the KEYLESS-GO key
with you.Towing a vehicle with both axles on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(Y page 320).
X Switch on the hazard warning lamps
(Y page 113).
i When towing with the hazard warning
lamps switched on, use the combination
switch as usual to signal a change of
direction. In this case, only the indicator
lamps for the direction of

travel flash. After
resetting the combination switch, the
hazard warning lamp starts flashing again.
X Turn the SmartKey to position 2 in the
ignition lock.
X When the vehicle is stationary, depress the
brake pedal and keep it depressed.
X Shift the automatic transmission to
position N.
X Release the brake pedal.
X Release the parking brake. Transporting the vehicle
The towing eyes or trailer tow hitch can be
used to pull the vehicle onto a trailer or
transporter if you wish to transport it.
X Turn the SmartKey to position 2 in the
ignition lock.
X Shift the automatic transmission to
position N.
As soon as the vehicle has been loaded:
X Prevent the vehicle from rolling away by
applying the parking brake.
X Shift the automatic transmission to
position P.
X Turn the SmartKey to position 0 in the
ignition lock and remove the SmartKey
from the ignition lock.
X Secure the vehicle.
! Only lash the
vehicle down

by the wheels
or wheel rims, not by parts of the vehicle
such as axle or steering components.
Otherwise, the vehicle could be damaged. Notes on 4MATIC vehicles
! Vehicles with 4MATIC must not

be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
If the vehicle has transmission damage or
damage to the front or rear axle, have it
transported on a transporter or trailer.
In the event of damage to the electrical
system
If the battery is defective, the automatic
transmission will be locked in position P. To
shift the automatic transmission to position
N, you must provide power to the vehicle's
electrical system in the same way as when
jump-starting (Y page 318).
Have the vehicle transported on a transporter
or trailer. 322
Towing and tow-starting
Breakdown assistance

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your
vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: ( Y page 27).Important safety notes
G
WARNING
If wheels and tires of the wrong size are used,
the wheel brakes or suspension components
may be damaged. There is a risk of an
accident.
Always replace wheels and tires with those
that fulfill the specifications of the original
part.
When replacing wheels, make sure

to use the
correct:
R designation
R model
When replacing tires, make sure to use the
correct:
R designation
R manufacturer
R model G
WARNING
A flat tire severely impairs the driving,
steering and braking characteristics of the
vehicle. There is a risk of accident.
Tires without run-flat characteristics:
R do not drive with a flat tire.
R immediately replace the flat tire with your
emergency spare wheel or spare wheel, or
consult a qualified specialist workshop. Tires with run-flat characteristics:
R
pay attention to the information and
warning notices on MOExtended tires

(tires
with run-flat characteristics).
Accessories that are not approved for your
vehicle by Mercedes-Benz or are not being
used correctly can impair the operating
safety.
Before purchasing and using non-approved
accessories, visit a qualified specialist
workshop and inquire about:
R suitability
R legal stipulations
R factory recommendations
Information on the dimensions and types of
wheels and tires for your vehicle can be found
in the "Wheel/tire combinations" section
(Y page 357).
Information on air pressure for the tires on
your vehicle can be found:
R on the vehicle's Tire and Loading
Information placard on the B-pillar
R on the tire pressure label on the fuel filler
flap
R in the "Tire pressure" section
Modification work on the brake system and
wheels is not permitted. The use of wheel
spacers or brake dust shields is not
permitted. This invalidates the general
operating permit for the vehicle.
i Further information on wheels and tires
can be obtained at any qualified specialist
workshop. Operation
Information on driving
R If the vehicle is heavily loaded, check the
tire pressures and correct them if
necessary.
R When parking your vehicle, make

sure that
the tires do not get deformed by the curb 328
Operation
Wheels and tires