2013 MERCEDES-BENZ G-CLASS SUV service indicator

and press the 0051 MB Info call button to
register. If one
of
these steps is not carried
out, it may not be possible to activate the
system.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
USA only : shortly after successfully
registering with the mbrace service a user ID
and password will be sent to you by post. You
can use this password to log onto the mbrace
area under "Owners Online" at http://
www.mbusa.com.
The mbrace system is available if:
R it has been activated and is operational.
Activation requires an available mobile
phone network, a valid SIM card and a
subscription to a security service.
R the battery is sufficiently charged.
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center.
i Determining the location of the vehicle on
a map is only possible if there is sufficient
GPS reception and the vehicle position can
be forwarded to the Customer Center.
The mbrace system To adjust the volume during an mbrace call,
proceed as follows:
X
Press the 0081 or 0082 button on the
multifunction steering wheel.
or
X Use the COMAND volume control.
The mbrace system provides three different
services:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call USA only:
you can find further information
and a description of all available features
under "Owners Online" at http://
www.mbusa.com.
System self-test G
WARNING
A malfunction in the system has been
detected if one of the following conditions
occurs:
R the indicator lamp in the SOS button does
not light up during the system self-
diagnosis.
R the indicator lamp in the 009F Roadside
Assistance button does not light up during
the system self-diagnosis.
R the indicator lamp in the 0051 information
button does not light

up during the system
self-diagnosis.
R the indicator lamp in the SOS button,
009F Roadside Assistance button or 0051
information button continues to be lit red
after the system self-diagnosis.
R the Tele Aid inoperative or Tele Aid
not activated message appears on the
multifunction display after the system self-
diagnosis.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
the event of an emergency, assistance must
be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
After you have switched on the ignition, the
system carries out a self-diagnosis. Features
273
Stowage and features Z

Emergency call
Important safety notes
G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
! You must have a license agreement to
activate the mbrace service. Ensure that
your system is activated
and ready for use,
and press the 0051 MB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An automatically dialed mbrace
emergency call cannot be canceled.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
COMAND is muted. Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is provided, for example:
R
Current location of the vehicle (as
determined by the GPS system)
R Vehicle model
R Vehicle color
R Vehicle identification number
A short time after the emergency call is
initiated, a voice connection is automatically
established between the Response Center
and the vehicle occupants. If the vehicle
occupants are able to

respond, the Response
Center will attempt to obtain more detailed
information on the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call G
WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS signal and

cannot make voice
contact with the vehicle occupants. 274
Features
Stowage and features

X
To initiate an emergency call
manually: press cover 0043 briefly to open.
X Press SOS button 0044 briefly.
The indicator lamp in SOS button 0044
flashes until the emergency call is
concluded.
X Wait for the voice connection with the
Response Center.
X After the emergency call, close cover 0043.
Roadside Assistance button X
Open the stowage compartment under the
armrest (Y page 263).
X Press Roadside Assistance button 0043 for
more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated.
Indicator lamp 0044 in Roadside Assistance
button 0043 flashes while the call is active.
The Connecting Call message
appears in
the multifunction display and the COMAND
system is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a mobile phone network is available and
there is sufficient
GPS

reception, the mbrace
system transmits data to the Response
Center, for example:
R Current location of the vehicle
R Vehicle identification number R
Vehicle model
R Vehicle color
i The COMAND display shows that an
mbrace call is
active.

You can switch to the
navigation menu during the call by pressing
the NAVI button on COMAND. Voice output
is not available.
A voice connection is established between
the Mercedes-Benz Roadside Assistance
Representative and the vehicle occupants.
The Mercedes-Benz Roadside Assistance
Representative either sends a qualified
Mercedes-Benz technician or makes
arrangements for your vehicle to be
transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
X Describe the type of assistance needed.
i If the indicator lamp in Roadside
Assistance button 0043 is flashing
continuously and no voice

connection with
the Response center has been established,
then the mbrace system has not been able
to initiate a Roadside Assistance call (e.g.
the relevant mobile phone network is not
available). The Call Failed message
appears in the multifunction display.
X To end a call: press the
007F
button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
i Sign and drive services 1
: you are not
charged for services such

as jump-starting,
providing a few gallons of fuel for a fuel tank
that has been run dry or changing a faulty
tire with the vehicle's own spare wheel.
1 USA only. Features
275
Stowage and features Z

MB Info call button
X
Open the stowage compartment under the
armrest (Y page 263).
X Press Roadside Assistance button 0043 for
more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated.
Indicator lamp 0044 in Roadside Assistance
button 0043 flashes while the call is active.
The Connecting Call message
appears in
the multifunction display and the COMAND
system is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a mobile phone network is available and
there is sufficient
GPS

reception, the mbrace
system transmits data to the Response
Center, for example:
R Current location of the vehicle
R Vehicle identification number
R Vehicle model
R Vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu during the call by pressing
the NAVI button on COMAND. Voice output
is not available.
A voice connection between the Response
Center and the vehicle occupants is
established. You can obtain information on
how to operate your vehicle's systems, on the location of the nearest authorized Mercedes-
Benz Center, and on further products and
services offered by Mercedes-Benz USA.
You can find further information on the
mbrace system at http://
www.mbusa.com
2
Log in under "Owners
Online".
i If the indicator lamp in MB Info call
button 0043 is flashing continuously and no
voice connection with
the

Response center
has been established, then the mbrace
system has not been able to initiate an MB
Info call (e.g. the relevant mobile phone
network is not available). The Call
Failed message appears in the
multifunction display.
X To end a call: press the 007F
button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call has the highest priority and
takes precedence over all other active calls.
The indicator lamp of the respective button
flashes until the
call

is ended. An emergency
call can only be terminated by the Response
Center. All other calls can be ended by
pressing the 007F button on the
multifunction steering wheel or the
corresponding COMAND button for ending a
telephone call.
i When an mbrace call has been initiated,
COMAND is muted. The mobile phone is no
longer connected to COMAND. However, if
you want to use your mobile phone, we
recommend that you do this only when the
vehicle is stationary and in a safe location.
2 USA only.276
Features
Stowage and features

Downloading destinations in COMAND
Destination Download gives you access to a
database with over ten million points of
interest (POIs) which
can
be downloaded onto
the navigation system of your vehicle. If you
know the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the address entered.
i Information on the components and
operating principles of the COMAND
system can be found in the separate
COMAND operating instructions.
X Select Yes with the 0059 or 0065 button
on COMAND.
X Confirm with the 008B button on COMAND.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No,

the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Search & Send "Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
X
Contact the following service hotlines: R
USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time arranged
with the Response Center.
X Press the release button on the door handle
of the rear door

for at least 20 seconds until
the indicator lamp in the SOS button
(Y page 274) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can be opened via
the Internet in the "Owner's Online" section
using your identification number and
password 3
.
i Vehicle remote opening is

only possible if
the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If the lock cylinder on the rear door is
pressed for longer than 20 seconds before
receiving authorization for remote
unlocking from the Response center, you
must wait 15 minutes before you can press
the lock cylinder on the rear door again.
Vehicle remote closing The remote closing feature can be used when
you have forgotten
to

lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance Center.
The vehicle can be remotely locked within
four days of the ignition being turned off.
X Contact the following service hotlines:
3 USA only. Features
277
Stowage and features Z

i
Certain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center. You can also contact the
following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
i USA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. this device
must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
i Canada only:
This device complies with the RSS-210
Rules of Industry Canada. Operation is
subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. this device must accept any interference
received, including interference that may
cause undesired operation of the device.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
Programming the remote control Programming
G
WARNING
Only press the button on the integrated
garage door opener if

there are no persons or
objects present within the sweep of the garage door. Persons could otherwise be
injured as the door moves.
Integrated remote control in the rear-view mirror
0043
Indicator lamp
004400870085 Transmitter buttons
0083 Garage door remote control
0084 Transmitter button on the garage
door remote control
Garage door remote control 0083 is not part of
the garage door opener.
i To achieve the best result, insert new
batteries in garage door remote control
0083 of your garage door drive before
programming.
X Delete the memory of the integrated
remote control (Y
page 284) before
programming it for the first time.
X Turn the SmartKey to position
2

(Y page 139) in the ignition lock.
X Press and hold transmitter button 0044, 0087
or 0085.
After a short time, indicator lamp 0043 will
start flashing. It flashes approximately
once per second.
i Indicator lamp 0043 flashes immediately
the first time
that

the transmitter button is
programmed. If this transmitter button has
already been programmed, indicator
lamp 0043 will only start flashing at a rate of
once a second after 20 seconds have
elapsed.
X Continue to hold the transmitter button. Features
281
Stowage and features Z

over the battery. Keep children away from
batteries. Wash battery
acid
immediately with
water and seek medical attention.
! Have the battery checked regularly at a
qualified specialist workshop.
Observe the service intervals in the
Maintenance Booklet or contact a qualified
specialist workshop for more information.
! You should have all work involving the
battery carried out at a qualified specialist
workshop. In the exceptional case that it is
necessary for you to disconnect the battery
yourself, make sure that:
R you switch off the engine and remove the
SmartKey. Check that all the indicator
lamps in the instrument cluster are off.
Otherwise, electronic components, such
as the alternator, may be damaged.
R you first remove the negative terminal
clamp and then the positive terminal
clamp. Never swap the terminal clamps.
Otherwise, the vehicle's electronic
system may be damaged.
R on vehicles with automatic transmission,
the transmission is locked in position P
after disconnecting the battery. The
vehicle is secured against rolling away.
You can then no longer move the vehicle.
The battery and the cover of the positive
terminal clamp must be installed securely
during operation. H
Environmental note Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected
separately
and recycled to protect the
environment. Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified
specialist workshop or a special collection point for
used batteries.
In order for the battery to achieve the
maximum possible service life,

it must always
be sufficiently charged.
Comply with safety precautions and take
protective measures when handling
batteries. WARNING
Avoid the creation of sparks and
heat.
Avoid fire, naked flames and
smoking. Creation of sparks.
Battery acid is caustic.
Avoid contact with the skin, eyes
or clothing.
Wear eye protection.
Keep children away.
Observe this Operator's Manual.
The vehicle battery, like other batteries, can
discharge over time if you do not use the
vehicle. In this case, have the battery
disconnected at a qualified specialist
workshop. You can also charge the battery
with a charger recommended by Mercedes-
Benz. Contact a qualified

specialist workshop
for further information.
Explosive gases are created during charging
and jump-starting.
For safety reasons, Mercedes-Benz
recommends that you only use batteries
which have been tested and approved for
your vehicle by Mercedes-Benz. These
batteries provide increased impact
protection to prevent vehicle occupants from 306
Battery (vehicle)
Breakdown assistance

If the indicator/warning lamps do not light up at temperatures around or below freezing point,
the discharged battery is likely to be frozen (a commonplace scenario). In this case, do not
jump-start the vehicle or recharge the battery.
Once the battery has thawed out, its service life may be dramatically reduced.
The starting characteristics can be impaired, particularly at low temperatures.
It is recommended that you have the thawed out battery checked at a qualified specialist
workshop.
Do not start
the
vehicle using a rapid charging device. If your vehicle's battery is discharged,
the engine can be jump-started from another vehicle or from a second battery using jumper
cables. Observe the following points:
R The battery is not accessible in all vehicles. If the other vehicle's battery is not accessible,
jump-start the vehicle using a second battery or a jump-starting device.
R Vehicles with a gasoline engine: only jump-start the vehicle when the engine and exhaust
system are cold.
R Do not start the engine if the battery is frozen. Let the battery thaw first.
R Jump-starting may only be performed from batteries with a nominal voltage of 12 V.
R Only use jumper cables which have a sufficient cross-section and insulated terminal clamps.
R If the battery is fully discharged, leave the battery that is being used to jump-start connected
for a few minutes before attempting to start. This charges the empty battery a little.
R Make sure that the two vehicles do not touch.
Make sure that:
R the jumper leads are not damaged.
R when the jumper cables are connected to the battery, uninsulated sections of the terminal
clamp do not come into contact with other metal sections.
R The jumper cables cannot come into contact with parts such as the pulley or the fan. These
parts move when the engine is started and while it is running.
X Apply the parking brake.
X Move the selector lever to position P.
X Switch off all electrical consumers (e.g. radio, blower, etc.).
X Open the hood (Y page 289). Jump-starting
309
Breakdown assistance Z