2013 MERCEDES-BENZ E-Class WAGON service

Display messages Possible causes/consequences and
M Solutions6
Front Left
Malfunction
Service
RequiredorFront
Right Malfunction
Service Required SRS has malfunctioned at the front on the left or right. The
6
warning lamp also lights up in the instrument cluster.
G WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop. 6
Rear Left
Malfunction
Service Required 
or Rear Right
Malfunction
Service Required G
WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
SRS has malfunctioned at the rear on the left or right. The 6
warning lamp also lights up in the instrument cluster.
X Visit a qualified specialist workshop. 6
Rear Center
Malfunction
Service Required G
WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
SRS
has malfunctioned at the rear center. The 6 warning lamp
also lights up in the instrument cluster.
X Visit a qualified specialist workshop. 6
Left Side Curtain
Airbag

Malfunction
Service Required 
or Right Side
Curtain Airbag
Malfunction
Service Required There is a malfunction in the left-hand or right-hand window
curtain air bag.
The 6 warning lamp also lights up in the instrument cluster.
G WARNING
The left or right window curtain air bag may either be triggered
unintentionally or, in the event of an accident, may not be
triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop. Display messages
251
On-board computer and displays Z

Display messages Possible causes/consequences and
M SolutionsRisk of Rolling
Away
Vehicle Not in P The driver's door is open and the transmission is in position
R, N
or D.
A warning tone also sounds.
X Shift the transmission to position P.
X Secure the vehicle against rolling away ( Y page 175).Service Required
Do Not Shift Gears You cannot change the transmission position due to a malfunction.
A warning tone also sounds.
If transmission position
D is selected:
X Drive to a qualified specialist workshop without shifting the
transmission from position D.
If transmission position R, N or P is selected:
X Notify a qualified specialist workshop or breakdown service. Only Shift
to 'P' when
Vehicle is
Stationary The vehicle is moving.
X
Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Shift the transmission to position P.N Sedan: the trunk lid is open.
X
Close the trunk lid. A Wagon: the tailgate is open.
G WARNING
When the engine is running, exhaust gases can enter the vehicle
interior if the tailgate is open.
There is a risk of poisoning.
X Close the tailgate. M or ? The hood is open. A warning tone also sounds.
G WARNING
The open hood may block your view when the vehicle is in motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away ( Y page 175).
X Close the hood.272
Display messagesOn-board computer and displays

Display messages Possible causes/consequences and
M SolutionsC At least one door is open. A warning tone also sounds.
X
Close all the doors. _
Rear
Left Backrest
Not Latched or 
Rear Right
Backrest Not
Latched Sedan with through-loading feature in the rear bench seat:
The backrest in the rear is not engaged on the left-hand and/or
right-hand side. A warning tone also sounds.
X
Push the backrest back until it engages. Ð
Power Steering
Malfunction See
Operator's Manual The power steering is malfunctioning.
A warning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a risk of an accident.
X Check whether you are able to apply the extra force required.
X If you are able to steer safely:
carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely:
do not drive on. Contact the
nearest qualified specialist workshop. Phone No Service Your vehicle is outside the network provider's transmitter/
receiver range.
X
Wait until the mobile phone operational readiness symbol
appears in the multifunction display. ¥
Check Washer Fluid The washer fluid level in the washer fluid reservoir has dropped
below the minimum.
X
Add washer fluid ( Y page 332). Display messages
273
On-board computer and displays Z

pull at a cable to disconnect a plug from a
115
V AC power socket. Never use a damaged
connection cable. The 115 V AC power socket
must never be connected to another 115 V
AC power source. Do not use a converter with
an earthed plug for the 115 V AC power
socket. This could cause serious injury to you
and/or other people. G
WARNING
If the 115 V AC power socket is damaged or
pulled
out of the trim, do not use or touch the
115 V AC power socket. The use of a 115 V
AC power socket that has been damaged or
pulled out of the trim could cause serious
injury to you or others. X
Open flap =.
X Switch on the ignition.
X Insert the plug of the electronic device into
115 V power socket :.
Indicator lamp ; lights up.
If

indicator lamp ; does not light up, read
more in the section on malfunctions.
X To turn off: disconnect the plug from
115 V power socket :.
Ensure that you do not pull on the cord.
115 V power socket : provides an
alternating voltage of 115 V so that small
electronic devices can be connected. These
devices, such as games consoles, chargers
and laptops, should not consume more than
a maximum of 150 W altogether. Requirements for operation of these devices:
R
the

plug of the electronic device is plugged
into 115 V power socket :.
R the maximum wattage of the device to be
connected must not exceed 150 W.
R the on-board power supply is within a
permissible voltage range.
R the 12 V sockets in the rear and the cargo
compartment/trunk are operational
(Y page 309).
Possible causes of malfunctions:
R the on-board power supply is not within a
permissible voltage range.
R the temperature of the DC/AC converter is
temporarily too high.
R some small electronic devices have a
constant nominal power of less than
150 W, but a very high switch-on current.
These devices will not work. If you connect
such a device, 115 V power socket : will
not supply it with power.
If indicator lamp ; still does not light up,
contact a qualified specialist workshop. mbrace
Important safety notes !
A license agreement must exist in order
to

activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367 Features
311
Stowage and features Z

Shortly after successfully registering with the
mbrace
service (Canada: TELEAID), a user ID
and password will be sent to you by post. USA
only: you can use this password to log onto
the mbrace area under "Owners Online" at
http://www.mbusa.com .
The mbrace system is available if:
R it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center
R a service subscription is available
R the starter battery is sufficiently charged
i Determining the location of the vehicle on
a map is only possible if:
R GPS reception is available
R the vehicle position can be forwarded to
the Customer Assistance Center
The mbrace system To adjust the volume during an mbrace call,
proceed as follows:
X
Press the W or X button on the
multifunction steering wheel.
or
X Use the volume controller of the audio
system/COMAND.
The mbrace system provides various
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call
USA only: you can find information and a
description of all available features under
"Owners

Online" at http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis. A malfunction in the system has been
detected if one of the following conditions
occurs:
R
the indicator lamp in the SOS button does
not come on during the system self-test.
R the indicator lamp in the F Roadside
Assistance button does not light up during
self-diagnosis of the system.
R the

indicator lamp in the ï MB-Info call
button does not light up during self-
diagnosis of the system.
R the indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
- Roadside Assistance call button F
- MB Info call button ï
R The mbrace Inoperative or mbrace
Service Not Activated message
appears in the multifunction display after
the system self-diagnosis.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency,
assistance must be summoned by other
means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection with the Response center has
been established, then the mbrace system 312
Features
Stowage and features

has not been able to initiate an emergency call
(e.g.
the relevant mobile phone network is not
available).
The Call Failed message is displayed in the
multifunction display and must be confirmed.
Should this occur, assistance must be
summoned by other means.
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display. All important information on the emergency
is transmitted, for example:
R
current location of the vehicle (as
determined by the GPS system)
R vehicle identification number
R information on serious accidents
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants.
If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call G
WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic

SOS signal and cannot make voice
contact with the vehicle occupants. Features
313
Stowage and features Z

X
To initiate an emergency call
manually: press cover : briefly to open.
X Press SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover :.
Roadside Assistance button X
Press Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer
Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears on
the multifunction display. The audio output
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there

is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance

center can ascertain the nature of
the problem ( Y page 318).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp for Roadside
Assistance call button : is flashing
continuously
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end a call:
press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.314
Features
Stowage and features

MB Info call button
X
Press MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer
Assistance Center. The indicator
lamp in MB Info call button : flashes while
the connection is being made. The
Connecting Call message appears on
the multifunction display. The audio system
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there

is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA. USA only: you can find further information on
the

mbrace system under "Owners Online" at
http://www.mbusa.com.
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end a call:
press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency

call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the ~ button on the multifunction
steering wheel
R or the corresponding COMAND button for
ending a telephone call
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location. Features
315
Stowage and features Z