2013 MERCEDES-BENZ E-Class COUPE service

Display messages Possible causes/consequences and
M SolutionsWhile the HOLD function or DISTRONIC PLUS is active, you have:
R
opened the driver's door and released the seat belt or
R switched off the engine or
R opened the hood
A
tone may also sound at regular intervals. If you attempt to lock
the vehicle, the tone becomes louder.
You cannot start the engine.
X Shift the transmission to position P.
You can restart the engine. Service Required
Do Not Shift Gears You cannot change the transmission position due to a malfunction.
A warning tone also sounds.
If transmission position
D is selected:
X Drive to a qualified specialist workshop without shifting the
transmission from position D.
If transmission position R, N or P is selected:
X Notify a qualified specialist workshop or breakdown service. N The trunk lid is open.
X
Close the trunk lid. M The hood is open. A warning tone also sounds.
G WARNING
The open hood may block your view when the vehicle is in motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away ( Y page 167).
X Close the hood. C At least one door is open. A warning tone also sounds.
X
Close all the doors. _
Rear

Left Backrest
Not Latched or 
Rear Right
Backrest Not
Latched The backrest in the rear is not engaged on the left-hand and/or
right-hand side. A warning tone also sounds.
X
Push the backrest back until it engages.252
Display messages
On-board computer and displays

Display messages Possible causes/consequences and
M Solutions_
Lock
Seat Backrest
Front Left  or Lock
Seat Backrest
Front Right The driver's or front passenger's seat backrest is not engaged. A
warning tone also sounds.
X
Push the backrest back until it engages. J
Trunk Partition
Open Cabriolet: the trunk partition is open.
X
Close the trunk partition (Y page 96). Ð
Power Steering
Malfunction See
Operator's Manual The power steering is malfunctioning.
A warning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a risk of an accident.
X Check whether you are able to apply the extra force required.
X If you are able to steer safely:
carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely:
do not drive on. Contact the
nearest qualified specialist workshop. Phone No Service Your vehicle is outside the network provider's transmitter/
receiver range.
X
Wait until the mobile phone operational readiness symbol
appears in the multifunction display. K
Convertible Top
Operation

Possible
to 25 mph If you drive at speeds of more than 25 mph (40 km/h), you cannot
open or close the soft top.
X
Fully open or close the soft top ( Y page 90).K
Convertible Top
Opening/Closing
Not Finished The soft top is not fully opened or closed. The hydraulics are
depressurized.
X
Fully open or close the soft top ( Y page 90). Display messages
253
On-board computer and displays Z

X
Turn the SmartKey to position 2 in the
ignition lock ( Y page 151).
X To open: slide cover : forwards until it
engages.
X Press in cigarette lighter ;.
Cigarette lighter ; will pop out
automatically when the heating element is
red-hot.
X To close: briefly press cover : at the
front.
The cover moves back. 12 V sockets
General notes X
Turn the SmartKey to position 1 in the
ignition lock ( Y page 151).
The sockets can be used for accessories with
a maximum draw of 180 W (15 A).
Accessories include such items as lamps or
chargers for mobile phones.
If you use the sockets for long periods when
the engine is switched off, the battery may
discharge.
i An emergency cut-out ensures that the
on-board voltage does not drop too low. If
the on-board voltage is too low, the power
to the sockets is automatically cut. This
ensures that there is sufficient power to
start the engine. Socket in the front-compartment center
console
X
To open: slide cover : forwards until it
engages.
X Lift up the cover of socket ;.
X To close: briefly press cover : at the
front.
The cover moves back.
Socket in the rear-compartment center
console X
Pull cover ; out by its top edge.
X Lift up the cover of socket :. mbrace
Important safety notes !
A license agreement must exist in order
to

activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is Features
277
Stowage and features Z

not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R
USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372)
or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Shortly after successfully registering with the
mbrace service (Canada: TELEAID), a user ID
and password will be sent to you by post. USA
only: you can use this password to log onto
the mbrace area under "Owners Online" at
http://www.mbusa.com .
The mbrace system is available if:
R it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center
R a service subscription is available
R the starter battery is sufficiently charged
i Determining the location of the vehicle on
a map is only possible if:
R GPS reception is available
R the vehicle position can be forwarded to
the Customer Assistance Center
The mbrace system To adjust the volume during an mbrace call,
proceed as follows:
X
Press the W or X button on the
multifunction steering wheel.
or
X Use the volume controller of the audio
system/COMAND. The mbrace system provides various
services, e.g.:
R
automatic and manual emergency call
R Roadside Assistance call
R MB Info call
USA only: you can find information and a
description of all available features under
"Owners
Online" at http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis.
A malfunction in the system has been
detected if one of the following conditions
occurs:
R
the indicator lamp in the SOS button does
not come on during the system self-test.
R the indicator lamp in the F Roadside
Assistance button does not light up during
self-diagnosis of the system.
R the

indicator lamp in the ï MB-Info call
button does not light up during self-
diagnosis of the system.
R the indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
- Roadside Assistance call button F
- MB Info call button ï
R The mbrace Inoperative or mbrace
Service Not Activated message
appears in the multifunction display after
the system self-diagnosis.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency,
assistance must be summoned by other
means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
center at278
Features
Stowage and features

1-800-FOR-MERCedes (1-800-367-6372)
or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection with the Response center has
been established, then the mbrace system
has
not been able to initiate an emergency call
(e.g. the relevant mobile phone network is not
available).
The Call Failed message is displayed in the
multifunction display and must be confirmed.
Should this occur, assistance must be
summoned by other means.
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually. As soon as the emergency call has been
initiated,

the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R current location of the vehicle (as
determined by the GPS system)
R vehicle identification number
R information on serious accidents
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call G
WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic

SOS signal and cannot make voice
contact with the vehicle occupants. Features
279
Stowage and features Z

X
To initiate an emergency call
manually: press cover : briefly to open.
X Press SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover :.
Roadside Assistance button X
Press Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer
Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears on
the multifunction display. The audio output
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display. If a cellular phone network is available and
there

is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance center can ascertain the nature of
the problem ( Y page 284).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp for Roadside
Assistance call button : is flashing
continuously
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display. 280
Features
Stowage and features

X
To end a call: press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
MB Info call button X
Press MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer

Assistance Center. The indicator
lamp in MB Info call button : flashes while
the connection is being made. The
Connecting Call message appears on
the multifunction display. The audio system
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there

is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and

on further products and services offered
by Mercedes-Benz USA.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end a call:
press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency

call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the ~ button on the multifunction
steering wheel
R or the corresponding COMAND button for
ending a telephone call
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you Features
281
Stowage and features Z

want to use your mobile phone, do so only
when
the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND Downloading destinations
Downloading destinations gives you access
to a data bank with over 15 million Points of
Interest

(POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's current position and the desired destination.
You will then be guided live through the
current route section.
Search & Send
General notes
i
To use "Search & Send", your vehicle
must be equipped with mbrace and a
navigation system. You must also have an
mbrace service subscription.
"Search & Send" is a destination entry
service.
A destination address which is found
on Google Maps ®
can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
X Go to the website http://
www.maps.google.com and enter a
destination address into the entry field.
X To send the destination address to the
e-mail address of your mbrace
account: click on the corresponding
button.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
In the relevant field, enter the e-mail
address which you specified when
activating your mbrace account.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Sending" can be
found on the website.
Calling up destination addresses
X Switch on the ignition.
The destination address is loaded into the
vehicle's navigation system.282
Features
Stowage and features