2013 MERCEDES-BENZ E-Class COUPE service

If you have purchased a used car, please send
us
the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service

facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
Work improperly carried out on electronic
components and associated software could
cause

them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving. G
WARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride

disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs. Introduction
23 Z

Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA: "The wireless devices of this vehicle
comply with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions: 1) These devices may not cause
harmful interference, and 2) These devices
must accept any interference received,
including interference that may cause
undesired operation. Changes or
modifications not expressly approved by the
party responsible for compliance could void
the user’s authority to operate the
equipment."
Canada:

"The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference,
including interference that may cause
undesired operation of the device." Diagnostics connection
G
WARNING
If you connect equipment to the on-board
diagnostics connection, it can affect the
operation of the vehicle systems. This can
impair the operating safety of your vehicle
while driving. There is a risk of an accident.
Do not connect any equipment to the on-
board diagnostics connection. G
WARNING
Loose equipment or equipment cables which
are connected to the on-board diagnostics
connection can obstruct the area around the
pedals. The equipment or the cables could
come between the pedals in the event of
sudden braking or acceleration. This may
affect the function of the pedals. There is a
risk of an accident. Do not attach any equipment or cables in the
driver's footwell.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
The diagnostics connection is only intended
for

the connection of diagnostic equipment at
a qualified specialist workshop.
Connecting equipment to the diagnostics
connection can, for example, lead to
emissions monitoring information being
reset. This may lead to the vehicle failing to
meet the requirements of the next emissions
test during the main inspection. Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required

on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Problems with your vehicle
If
you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem 24
Introduction

again with a Mercedes-Benz Center or
contact
us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is reproduced as required
of all manufacturers according to Title 49,
Code of U.S. Federal Regulations, Part 575
pursuant to the National Traffic and Motor
Vehicle Safety Act of 1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236

(TTY: 1-800-424-9153); go
to http://www.safercar.gov ; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can obtain additional information about
vehicle safety from:
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz

Limited Warranty or by the
New or Used-Vehicle Warranty. Data stored in the vehicle
Information about electronic data
acquisition in the vehicle
(Including

notice pursuant to California Code
§ 9951)
Your vehicle records electronic data. If your
vehicle is equipped with mbrace (Canada:
TELE AID), data is transmitted in the event of
an accident.
This information helps, for example, to test
vehicle systems after an accident and to
continually improve vehicle safety.
Daimler AG can access this data and submit
it:
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner
R on the instruction of prosecuting
authorities
R for use in arbitration of disputes that
involve Daimler AG, its affiliates or its sales
and service organizations
R as otherwise required or permitted by law.
Please check your mbrace (Canada: TELE
AID) purchase agreement to find out more
about data that can be recorded and
transmitted by this system. Introduction
25 Z

Information on copyright
Registered trademarks
Registered trademarks:
R Bluetooth ®
is a registered trademark of
Bluetooth SIG Inc.
R DTS is a registered trademark of DTS, Inc.
R Dolby and MLP are registered trademarks
of DOLBY Laboratories.
R BabySmart™, ESP ®
and PRE-SAFE ®
are
registered trademarks of Daimler AG.
R HomeLink ®
is a registered trademark of
Prince.
R iPod ®
and iTunes ®
are registered
trademarks of Apple Inc.
R Logic7 ®
is a registered trademark of
Harman International Industries.
R Microsoft ®
and Windows media ®
are
registered trademarks of Microsoft
Corporation.
R SIRIUS is a registered trademark of Sirius
XM radio Inc.
R HD Radio is a registered trademark of
iBiquity Digital Corporation.
R Gracenote ®
is a registered trademark of
Gracenote, Inc.
R ZAGATSurvey ®
and related brands are
registered trademarks of ZagatSurvey,
LLC. FreeType
Portions of this software are copyright ©
2005
The FreeType Project (www.freetype.org). All
rights reserved. ©
1996-2000 by David
Turner, Robert Wilhelm, and Werner Lemberg. Gnu compiler
Copyright ©
1982, 1986 Regents of the
University of California. All rights reserved.
The Berkeley software License Agreement
specifies the terms and conditions for redistribution. Redistributions and use in
source and binary forms, with or without
modification,

are permitted provided that the
following conditions are met:
1. Redistribution of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistribution in binary form must reproduce the above copyright notice,
this list of conditions and the following
disclaimer in the documentation and/or
other materials provided with the
distribution.
3. All advertising materials mentioning features or use of this software must
display the following acknowledgment:
This

product includes software developed
by the University of California, Berkeley
and its contributors.
4. Neither the name of the University nor the names
of its contributors may be used to
endorse or promote products derived
from this software without specific prior
written permission.
THIS SOFTWARE IS PROVIDED BY THE
REGENTS AND CONTRIBUTORS "AS IS" AND
ANY EXPRESS OR IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR

PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE REGENTS OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS
OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN
ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE. 26
Introduction

Roll bar (Cabriolet)
G
DANGER
If the roll bar is malfunctioning, the A
Malfunction Service Required message
appears in the multifunction display. The roll
bars
will then possibly not be extended in the
event of an accident. This could result in
severe or even fatal injuries to you and other
occupants. In this case, visit a qualified
specialist workshop immediately and have
the roll bar checked. G
WARNING
Ensure that the area around the roll bars/rear
head restraints is kept clear. Otherwise,
someone could be injured by the roll bars
when they are triggered.
The roll bars are under the rear head
restraints. They are extended if systems
detect that the vehicle is in danger of
overturning.
When the roll bars are extended, the rear
head restraints also extend automatically.
Once the roll bars are extended, you can no
longer

lower the rear head restraints. The soft
top can no longer be closed. In this case, visit
the nearest qualified specialist workshop. NECK-PRO head restraints
Important safety notes G
WARNING
Do not secure any objects (e.g. coat hangers)
on
the NECK-PRO head restraints. Otherwise,
the NECK-PRO head restraints may not
function properly, or in the event of a rear-end
collision may not be able offer the level of
protection they are designed to provide. G
WARNING
Seat or head restraint covers can cause a
malfunction when the NECK-PRO head
restraints are activated or when the side
impact air bags or pelvis air bags are deployed, or they can prevent this completely.
The

NECK-PRO head restraints or side impact
air bags/pelvis air bags can therefore not
provide the intended protection. Do not use
any seat or head restraint covers. G
WARNING
For your protection, drive only with properly
positioned head restraints.
Adjust

the head restraint so that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head and neck in the event of an
accident or similar situation. G
WARNING
For safety reasons, have the NECK-PRO head
restraints checked at a qualified specialist
workshop after a rear-end collision.
The NECK-PRO head restraints reduce the
likelihood of head and chest injuries. The
NECK-PRO

head restraints on the driver's and
front-passenger seats are moved forwards
and upwards in the event of a rear-end
collision of a certain severity. This provides
better head support.
If the NECK-PRO head restraints have been
triggered in an accident, reset the NECK-PRO
head restraints on the driver’s and front-
passenger seat ( Y page 51). Otherwise, the
additional protection will not be available in
the event of another rear-end collision. You
can recognize when NECK-PRO head
restraints have been triggered by the fact that
they have moved forwards and can no longer
be adjusted.
Resetting triggered NECK-PRO head
restraints G
WARNING
When pushing back the NECK-PRO head
restraint cushion, make sure your fingers do
not become caught between the head Occupant safety
51
Safety
Z

Theft deterrent locking system
Immobilizer
X To activate with the SmartKey: remove
the SmartKey from the ignition lock.
X To activate with KEYLESS-GO: switch the
ignition off and open the driver's door.
X To deactivate: switch on the ignition.
The immobilizer prevents your vehicle from
being started without the correct SmartKey.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle.
Anyone can start the engine if a valid
SmartKey has been left inside the vehicle.
i The immobilizer is always deactivated
when you start the engine.
In the event that the engine cannot be
started when the starter battery is fully
charged, the immobilizer may be faulty.
Contact an authorized Mercedes-Benz
Center

or call 1-800-FOR-MERCedes (in the
USA) or 1-800-387-0100 (in Canada). ATA (anti-theft alarm system)
X
To arm:
lock the vehicle with the SmartKey
or KEYLESS-GO.
Indicator lamp : flashes. The alarm
system is armed after approximately
15 seconds.
X To disarm: unlock the vehicle with the
SmartKey or KEYLESS-GO. A visual and audible alarm is triggered if the
alarm system is armed and you open:
R
a door
R the vehicle with the mechanical key
R the trunk lid
R the hood
X To turn the alarm off with the
SmartKey:

press the % or & button
on the SmartKey.
The alarm is switched off.
or
X Insert the SmartKey into the ignition lock.
The alarm is switched off.
X To stop the alarm using KEYLESS-GO:
grasp the outside door handle. The
SmartKey must be outside the vehicle.
The alarm is switched off.
or
X Press the Start/Stop button on the
dashboard. The SmartKey must be inside
the vehicle.
The alarm is switched off.
The alarm is not switched off, even if you
close the open door that has triggered it, for
example.
i If the alarm stays on for more than
30 seconds,

the Tele Aid system initiates a
call to the Customer Assistance center
automatically. The emergency call system
initiates the call provided that:
R you have subscribed to the mbrace/
TELEAID Service.
R the mbrace/TELEAID Service has been
activated properly.
R the required mobile phone, power supply
and GPS are available.70
Theft deterrent locking system
Safety

Keep bulbs out of the reach of children.
Otherwise, they could, for example, damage
the bulbs and injure themselves.
Never use a bulb which has been dropped.
Such a bulb may explode and injure you.
Halogen bulbs are pressurized and could
explode when you change them, especially if
they are very hot. You should therefore wear
eye protection and gloves when you are
changing them.
There are bulbs other than the Xenon bulbs
that you cannot replace. Replace only the
bulbs
listed (Y page 130). Have the bulbs that
you cannot replace yourself changed at a
qualified specialist workshop.
If you require assistance changing bulbs,
consult a qualified specialist workshop.
Do not touch the glass tube of new bulbs with
your bare hands. Even minor contamination
can burn into the glass surface and reduce
the service life of the bulbs. Always use a lint-
free cloth or only touch the base of the bulb
when installing.
Only use bulbs of the correct type.
If the new bulb still does not light up, consult
a qualified specialist workshop.
Bulbs and lamps are an important aspect of
vehicle safety. You must therefore make sure
that these function correctly at all times.
Have the headlamp setting checked regularly. Overview: changing bulbs/bulb types
You
can change the following bulbs. The bulb
type can be found in the legend. Halogen headlamps
:
Low-beam headlamp: H7 55 W
; High-beam headlamp: H7 55 W
= Parking lamp/standing lamp: W 5 W
? Turn signal lamp: 3457A Bi-Xenon headlamps
:
Cornering lamp: H7 55 W
Due to their location, have the bulbs in the
left-hand headlamp changed at a qualified
specialist workshop. 130
Replacing bulbs
Lights and windshield wipers

To ensure that the vehicle is secured against
rolling away unintentionally:
R
the parking brake must be applied.
R the
transmission must be in position P and
the SmartKey must be removed from the
ignition lock.
R on uphill or downhill gradients, the front
wheels must be turned towards the curb. Switching off the engine
Vehicles with automatic transmission X
Apply the parking brake firmly.
X Shift the transmission to position P.
Using the SmartKey
X Turn the SmartKey to position 0 in the
ignition lock and remove it.
The immobilizer is activated.
i The
SmartKey can only be removed if the
transmission is in position P.
Using KEYLESS-GO
X Press the Start/Stop button (Y page
151).
The engine stops and all the indicator
lamps in the instrument cluster go out.
i When the driver's door is closed, this
corresponds

to SmartKey position 1. When
the driver's door is open, it corresponds to
SmartKey position 0 or "SmartKey
removed".
If you try to switch off the engine when the
transmission is not in position P, a message
appears in the multifunction display. A signal
sounds. Parking brake
G
WARNING
If you must brake the vehicle with the parking
brake, the braking distance is considerably
longer

and the wheels could lock. There is an
increased danger of skidding and accidents. Only use the parking brake to brake the
vehicle when the service brake is faulty. Do
not apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again.
G
WARNING
If you leave children unsupervised in the
vehicle, they could set it in motion by, for
example:
R releasing the parking brake
R shifting the automatic transmission out of
the parking position P
R starting the engine.
They could also operate the vehicle's
equipment.

There is a risk of an accident and
injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle. If you brake the vehicle with the parking
brake, the brake lamps will not light up.
X
To apply:
depress parking brake ; firmly.
When the engine is running, the $ (USA
only) or J (Canada only) indicator lamp
lights up in the instrument cluster.
X To release: depress the brake pedal and
keep it depressed.
X Pull release handle :.
When the ignition is switched on or the
engine is running, the $ (USA only) or
J

(Canada only) indicator lamp goes out
in the instrument cluster. 168
Parking
Driving and parking