2013 LINCOLN MKZ towing

Vehicles Equipped with a 2.0L
Engine
Front-wheel drive (FWD) vehicles
CANNOT be flat-towed (all wheels
on the ground) as vehicle or
transmission damage may occur. You
must place the front wheels on a
two-wheel tow dolly. If you are using
a tow dolly, follow the instructions
specified by the equipment provider.
All-wheel drive (AWD) vehicles
CANNOT
be flat-towed (all wheels
on the ground), as vehicle or
transmission damage may occur. It is
recommended to tow your vehicle
with all four (4) wheels off the ground
such as when using a car-hauling
trailer. Otherwise, you cannot tow your
vehicle.
Vehicles Equipped with a 3.7L
Engine
You can tow your vehicle with all four
wheels on the ground using the
Neutral Tow feature, or with all four
wheels off the ground using a vehicle
transport trailer. If you are using a
vehicle transport trailer, follow the
instruction specified by the equipment
provider.
If you tow your vehicle with all four
wheels on the ground:
• Tow only in the forward direction.
• Release the parking brake.
Neutral Tow
Enter Neutral Tow mode by doing the
following: 1.
Put the ignition in accessory mode
by pressing the engine START
button without pressing the brake
pedal.
2. Select
Neutral Tow under the
Vehicle Settings menu in the
information display. See General
Information (page 100).
3. Press and hold the OK button to start the neutral tow process.
4. Press the brake pedal and select N
on the push-button
transmission.
5. Turn the ignition off by pressing the
engine START button without
pressing the brake pedal.
If the process is completes
successfully:
• the
N on the push-button
transmission blinks slowly
• Neutral Tow Engaged turn
ignition off for towing
appears
in the information display.
Note: If the parking brake is applied,
Neutral Tow remove park brake for
towing
appears in the information
display.
Note: Do not exceed 65 mph (105
km/h).
Note: Start the engine and allow it to
run for five minutes at the beginning of
each day and every six hours (or fewer).
Shut the engine off and verify that
Neutral tow engaged
appears in the
display before continuing to tow.
233
Towing

Exit Neutral Tow mode, make sure the
ignition is on (engine can be on or off),
press the brake pedal and select P on
the push-button transmission.
If the process is completed
successfully,
Neutral Tow
disengaged appears in the
information display and both the
instrument cluster and push-button
transmission display
P.
234
Towing

ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle
Limited Warranty. The service is
available:
•
24-hours, seven days a week.
• for the coverage period listed on
the Roadside Assistance Card
included in your Owner's Manual
portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare
(except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key
replacement cost is the customer's
responsibility).
• fuel delivery — Independent
Service Contractors, if not
prohibited by state, local or
municipal law shall deliver up to
2.0 gallons (7.5L) of gasoline or
5.0 gallons (18.9L) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month
period. •
winch out — available within 100
feet (30.5 meters) of a paved or
county maintained road, no
recoveries.
• towing — Ford and Lincoln eligible
vehicles towed to an authorized
dealer within 35 miles (56 km) of
the disablement location or to the
nearest authorized dealer. If a
member requests to be towed to
an authorized dealer more than 35
miles (56 km) from the
disablement location, the member
shall be responsible for any
mileage costs in excess of 35 miles
(56 km).
Trailers shall be covered up to $200
if the disabled eligible vehicle requires
service at the nearest authorized
dealer. If the trailer is disabled, but the
towing vehicle is operational, the
trailer does not qualify for any
roadside services.
Vehicles Sold In The U.S. :
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card
is found in the owner's information
portfolio in the glove compartment.
U.S. Lincoln vehicle customers who
require Roadside Assistance, call
1-800-521-4140.
238
Roadside Emergencies

If you need to arrange roadside
assistance for yourself, Ford Motor
Company will reimburse a reasonable
amount for towing to the nearest
dealership within 35 miles (56 km).
To obtain reimbursement information,
U.S. Lincoln vehicle customers call
1-800-521-4140. Customers will be
asked to submit their original receipts.
Vehicles Sold In Canada :
Getting Roadside Assistance
Canadian customers who require
roadside assistance, call
1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. In Canada,
the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and
benefits may differ from the U.S.
coverage. Please refer to your
Warranty Guide or visit our website at
www.ford.ca for information on
Canadian services and benefits.
Canadian customers who need to
obtain roadside information, call
1-800-665-2006 or visit our website
at www.ford.ca.
HAZARD WARNING
FLASHERS
Note:
If used when the engine is not
running, the battery will lose charge.
There may be insufficient power to
restart your engine. The hazard warning button
is located on the instrument
panel. Use it when your
vehicle is creating a safety hazard for
other motorists.
• Press the button to turn on the
hazard warning function, and the
front and rear direction indicators
will flash.
• Press the button again to turn
them off.
FUEL CUT-OFF SWITCH WARNING
Failure to inspect and if
necessary repair fuel leaks after
a collision may increase the risk of fire
and serious injury. Ford Motor
Company recommends that the fuel
system be inspected by an authorized
dealer after any collision. In the event of a moderate to severe
collision, this vehicle is equipped with
a fuel pump shut-off feature that
stops the flow of fuel to the engine.
Not every impact will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle
by doing the following:
239
Roadside Emergencies

•
Wet weather driving capability.
• All-wheel driving capability (if
applicable).
3. Full-size dissimilar spare
without label on wheel
When driving with the full-size
dissimilar spare wheel and tire
assembly, do not:
• Exceed 70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing
equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare
wheel and tire assembly.
The usage of a full-size dissimilar
spare wheel and tire assembly can
lead to impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at
curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability (if
applicable).
• Load leveling adjustment (if
applicable). When driving with the full-size
dissimilar spare wheel and tire
assembly additional caution should
be given to:
•
Towing a trailer.
• Driving vehicles equipped with a
camper body.
• Driving vehicles with a load on the
cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire
assembly and seek service as soon as
possible.
Tire Change Procedure WARNINGS
When one of the front wheels is
off the ground, the transmission
alone will not prevent the vehicle from
moving or slipping off the jack, even if
the transmission selector lever is in
position P. To help prevent the vehicle from
moving when you change a tire,
be sure to place the transmission
selector lever in position
P, set the
parking brake and block (in both
directions) the wheel that is
diagonally opposite (other side and
end of the vehicle) to the tire being
changed. Never get underneath a vehicle
that is supported only by a jack.
If the vehicle slips off the jack, you or
someone else could be seriously
injured.
321
Wheels and Tires

11.
Remove the lug nuts with the lug
wrench.
12. Replace the flat tire with the spare tire, making sure the valve
stem is facing outward. Reinstall
the lug nuts until the wheel is
snug against the hub. Do not fully
tighten the lug nuts until the
wheel has been lowered.
13. Lower the wheel by turning the jack handle counterclockwise. 14.
Remove the jack and fully tighten
the lug nuts in the order shown.
See Technical Specifications
(page 324).
Stowing the flat tire
The full-size road wheel can be
stowed in the spare tire compartment.
1. Lift the carpeted wheel cover at an
angle to access the spare tire
compartment.
2. Place the wheel in the spare tire well with the valve stem facing
down to allow the mini-spare bolt
to secure the wheel.
3. Place the jack and foam block back into the spare tire
compartment. 323
Wheels and TiresE142553 12
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4
5
E75442 E146026

SERVICE PLANS (U.S. only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service
Plan. It is the only extended service
plan backed by Ford Motor Company,
and provides peace of mind
protection beyond the New Vehicle
Limited Warranty coverage.
Up to 500+ Covered Vehicle
Components
There are four, new-vehicle Extended
Service Plans with different levels of
coverage. Ask your dealer for details.
1. PremiumCare - Our most
comprehensive coverage. With
over 500 covered components,
this plan is so complete that we
generally only discuss what’ s not
covered!
2. ExtraCare - Covers 113 components, and includes many
high-tech items.
3. BaseCare - Covers 84 components.
4. PowertrainCare - Covers 29 critical
components.
Ford Extended Service Plan is honored
by all Ford and Lincoln Dealers in the
U.S. and Canada. It is the only
extended service plan authorized and
backed by Ford Motor Company. That
means you get: •
Reliable, quality service anywhere
you go.
• Factory-trained technicians.
• Ford Authorized Parts used with
every covered repair.
Rental Car Reimbursement
If your vehicle is kept overnight for
covered repairs, you are eligible for
rental car coverage, including
Bumper-to-Bumper warranty repairs,
or manufacturer ’s recalls.
Transferable Coverage
If you sell your vehicle before your
Ford Extended Service Plan coverage
expires, you can transfer any
remaining coverage to the new owner.
Whenever you’re ready to sell your car,
prospective buyers may feel better
about taking a risk on your used
vehicle. Ford Extended Service Plan
may add resale value!
Plus, exclusive 24/7 roadside
assistance, including:
• Towing, flat-tire change and
battery jump starts.
• Out-of-fuel and lock-out
assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi,
shuttle, rental car coverage and
emergency transportation.
334
Ford Extended Service Plan (ESP)

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STATE
CITY
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SERVICE PLANS (CANADA
ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service
Plan is the only service contract
backed by Ford Motor Company of
Canada, Limited. Depending on the
plan you purchase, Ford Extended
Service Plan provides benefits such
as:
• Rental reimbursement
• Coverage for certain maintenance
and wear items
• Protection against repair costs
after your New Vehicle Limited
Warranty Coverage expires
• Roadside Assistance benefits
There are several Ford Extended
Service Plans available in various time,
distance and deductible
combinations. Each plan is tailored to
fit your own driving needs, including
reimbursement for towing and rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada and the United States,
provided by a network of participating
Ford Motor Company dealers. The
Lincoln Maintenance Protection Plan
is honored at authorized Lincoln
dealers.
Note:
Repairs performed outside of
Canada and the United States are not
eligible for Ford Extended Service Plan
coverage.
This information is subject to change.
For more information, visit your local
Ford of Canada dealer or www.ford.ca
to find the Ford Extended Service Plan
that is right for you.
336
Ford Extended Service Plan (ESP)