2013 LINCOLN MKZ HYBRID towing

Collision Warning System...............230
Steering..................................................233
Drive Control........................................234
Load Carrying
Load Limit.............................................236
Towing
Towing a Trailer...................................244
Transporting the Vehicle.................244
Towing the Vehicle on Four Wheels...............................................245
Driving Hints
Breaking-In............................................247
Economical Driving............................247
Driving Through Water
......................247
Floor Mats
.............................................248
Roadside Emergencies
Roadside Assistance........................250
Hazard Warning Flashers
.................251
Jump-Starting the Vehicle...............251
Collision, Damage or Fire Event.....255
Post-Crash Alert System.................257
Customer Assistance
Getting the Services You Need
......258
In California (U.S. Only)...................259
The Better Business Bureau (BBB) Auto Line Program (U.S.
Only)...................................................260
Utilizing the Mediation/Arbitration Program (Canada Only)...............261
Getting Assistance Outside the U.S. and Canada
......................................262 Ordering Additional Owner's
Literature...........................................263
Reporting Safety Defects (U.S. Only)...................................................264
Reporting Safety Defects (Canada Only)...................................................264
Fuses
Changing a Fuse.................................265
Fuse Specification Chart.................266
Maintenance
General Information...........................277
Opening and Closing the Hood......278
Under Hood Overview - 2.0L Hybrid.................................................278
Engine Oil Dipstick............................280
Engine Oil Check................................280
Oil Change Indicator Reset............280
Engine Coolant Check
.......................281
Automatic Transmission Fluid Check.................................................286
Brake Fluid Check
..............................286
Power Steering Fluid Check...........286
Fuel Filter
...............................................287
Washer Fluid Check...........................287
Changing the 12V Battery................287
Checking the Wiper Blades............289
Changing the Wiper Blades...........289
Changing the Engine Air Filter.......290
Adjusting the Headlamps................291
Changing a Bulb.................................292
Bulb Specification Chart.................293
Vehicle Care
General Information
..........................294
4
MKZ Hybrid (CC9) Table of Contents

Action
Message
See your authorized dealer.
SHIFT SYS FAULT
Neutral Unavailable Service Required
See your authorized dealer.
SHIFT SYS FAULT
Sport Unavailable Service Required
See your authorized dealer.
SHIFT SYS FAULT
Low Unavailable
Service Required
Displays when neutral tow is active and the ignition
needs to be turned off. See Towing the Vehicle on
Four Wheels (page 245).
Neutral Tow Engaged
Turn Ignition Off for Towing
Displays while attempting to exit neutral tow. The brake
pedal needs to be depressed and park button selectedto deactivate.
See Towing the Vehicle on Four
Wheels (page 245).
Neutral Tow Engaged
Depress Brake andSelect Park to Exit Neutral Tow
Displays when neutral tow is active and the park brakeneeds to be released.
See Towing the Vehicle on
Four Wheels (page 245).
Neutral Tow Remove
Park Brake for Towing
Displays when neutral tow has been deactivated.
Neutral Tow Disen-
gaged
133
MKZ (CC9) Information Displays

Answer
Question
Change the engine oil every 10000
miles (16000 km) under normal oper- ating conditions. See Scheduled
Maintenance (page 444).
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel
economy because ethanol contains
less energy per gallon than gasoline.
Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and
how will it affect my fuel economy?
The high voltage battery system is
designed to last the life of the vehicle and requires no maintenance.
How long will my high voltage battery
last? Does it need maintenance?
There are no provisions for charging
the high voltage battery from a power supply external to the vehicle.
Can you charge the battery with a plug
into an A/C outlet?
Yes. Your hybrid vehicle can be flattowed without modification. See Towing
(page 244).
Can I tow the hybrid behind my motor
home with all four wheels down?
171
MKZ (CC9) Unique Driving Characteristics

L (Low)
•
Provides maximum engine braking.
• The transmission may be put into
L (Low) at any vehicle speed.
Brake-Shift Interlock Override WARNINGS
Do not drive your vehicle until
you verify that the brake lamps
are working. When doing this procedure, you
will be taking the vehicle out of
park which means the vehicle can roll
freely. To avoid unwanted vehicle
movement, always fully set the
parking brake prior to doing this
procedure. Use wheel chocks if
appropriate. If the parking brake is fully
released, but the brake warning
lamp remains illuminated, the brakes
may not be working properly. See your
authorized dealer. Note:
See your authorized dealer as
soon as possible if this procedure is
used.
Note: For some markets this feature
will be disabled.
Note: This feature will only function if
your 12-volt battery has power. Use the brake-shift interlock override
procedure to put the vehicle in gear in
the event of an electrical malfunction
or if your vehicle has a dead battery.
The brake shift interlock override
button is located inside of the center
console, below media inputs. You will
need a tool (for example a screwdriver
or similar tool) to access the button.
1. Apply the parking brake and turn
the ignition off before performing
this procedure. 2. Locate the brake shifter interlock
access slot. The slot is located
below the media hub, in the front
of the center console storage bin
and it is not labeled
Note: Make sure that you correctly
identify the access hole as not to
damage the media hub.
3. Using a tool, press and hold the brake shift interlock switch. When
the instrument panel buttons
flash, the vehicle is in override
mode.
4. With the override switch still held, press the
N (Neutral button) for
towing, or the desired gear to shift
from Park.
188
MKZ (CC9) TransmissionE152215

5. Release the override button.
6.
The vehicle will remain in Stay in
Neutral mode for wrecker towing
purposes or can be shifted to the
desired gear and driven (if the
vehicle can be driven).
7. Release the parking brake.
If Your Vehicle Gets Stuck In
Mud or Snow
Note: Do not rock the vehicle if the
engine is not at normal operating
temperature or damage to the
transmission may occur.
Note: Do not rock the vehicle for more
than a minute or damage to the
transmission and tires may occur, or
the engine may overheat.
If your vehicle gets stuck in mud or
snow, it may be rocked out by shifting
between forward and reverse gears,
stopping between shifts in a steady
pattern. Press lightly on the
accelerator in each gear.
HILL START ASSIST WARNINGS
The system does not replace the
parking brake. When you leave
your vehicle, always apply the parking
brake and put the vehicle in P (Park). You must remain in your vehicle
once you have activated the
system. WARNINGS
During all times, you are
responsible for controlling your
vehicle, supervising the system and
intervening, if required. If the engine is revved
excessively, or if a malfunction
is detected, the system will be
deactivated. The system makes it easier to pull
away when your vehicle is on a slope
without the need to use the parking
brake.
When the system is active, your
vehicle will remain stationary on the
slope for two to three seconds after
you release the brake pedal. This
allows you time to move your foot
from the brake to the accelerator
pedal. The brakes are released
automatically once the engine has
developed sufficient drive to prevent
your vehicle from rolling down the
slope. This is an advantage when
pulling away on a slope, (for example
from a car park ramp, traffic lights or
when reversing uphill into a parking
space).
The system will activate
automatically on any slope that will
cause significant vehicle rollback.
Using Hill Start Assist
1.
Press the brake pedal to bring your
vehicle to a complete standstill.
Keep the brake pedal pressed.
189
MKZ (CC9) Transmission

Note:
If the transmission is in R
(Reverse) and the luggage
compartment is ajar, no rear view
camera features are displayed.
Note: If the image comes on while the
transmission is not in R (Reverse), have
the system inspected by your
authorized dealer.
Note: When towing, the camera only
sees what is being towed behind your
vehicle. This might not provide
adequate coverage as it usually
provides in normal operation and some
objects might not be seen. In some
vehicles, the guidelines may disappear
once the trailer tow connector is
engaged.
Note: The camera may not operate
correctly under the following
conditions:
• Nighttime or dark areas if one or
both reverse lamps are not
operating.
• The camera's view is obstructed
by mud, water or debris. Clean the
lens with a soft, lint-free cloth and
non-abrasive cleaner.
• The rear of the vehicle is hit or
damaged, causing the camera to
become misaligned.
To access any of the rear view camera
system settings, make the following
selections in the touch screen when
the transmission is not in R (Reverse):
• Menu > Vehicle > Rear View
Camera
After changing a system setting, the
touch screen shows a preview of the
selected features. Guidelines and the Centerline
Note:
Active guidelines and fixed
guidelines are only available when the
transmission is in R (Reverse).
Note: The centerline is only available
if Active or Fixed guidelines are on. Active guidelines
A
Centerline
B
Fixed guideline: Green zone
C
Fixed guideline: Yellow zone
D
Fixed guideline: Red zone
E
Rear bumper
F
207
MKZ (CC9) Parking AidsABCD
F
E
E142436

Detection issues can occur:
When driving on a different
line than the vehicle in front.
A
With vehicles that edge into
your lane. The system can
only detect these vehicles
once they move fully into
your lane.
B
There may be issues with the
detection of vehicles in front
when driving into and coming
out of a bend or curve in the
road.
C
In these cases, the system may brake
late or unexpectedly. The driver
should stay alert and intervene when
necessary. If something hits the front end of your
vehicle or damage occurs, the
radar-sensing zone may change. This
could cause missed or false vehicle
detections. See an authorized dealer
to have the radar checked for proper
coverage and operation.
System Not Available
Conditions that can cause the system
to deactivate or prevent the system
from activating when requested
include:
•
a blocked sensor
• high brake temperature
• a failure in the system or a related
system.
Blocked Sensor WARNINGS
Do not use the system when
towing a trailer with brake
controls. Aftermarket trailer brakes
will not function properly when the
system is activated because the
brakes are electronically controlled.
Failing to do so may result in loss of
vehicle control, which could result in
serious injury. Do not use tire sizes other than
those recommended because
this can affect the normal operation
of the system. Failing to do so may
result in a loss of vehicle control,
which could result in serious injury. 216
MKZ (CC9) Cruise ControlE71621

Cargo Weight - includes all
weight added to the Base Curb
Weight, including cargo and
optional equipment. When towing,
trailer tongue load or king pin
weight is also part of cargo weight.
GAW (Gross Axle Weight) -
is
the total weight placed on each
axle (front and rear) including
vehicle curb weight and all
payload. GAWR (Gross Axle Weight
Rating) -
is the maximum
allowable weight that can be
carried by a single axle (front or
rear). These numbers are shown
on the Safety Compliance
Certification Label. The label shall
be affixed to either the door hinge
pillar, door-latch post, or the door
edge that meets the door-latch
post, next to the driver's seating
position. The total load on each
axle must never exceed its
Gross Axle Weight Rating.
238
MKZ (CC9) Load CarryingE142517 E143817CARGO