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Note:
Frequent destinations are
learned by your vehicle after two to
four weeks of use. You can clear these
destinations with a Driving History reset
through the Settings menu. Note:
The EV+ feature can be turned
on or off through the Driver Assist
section of the Settings menu.
Frequently asked questions Answer
Question
The high voltage battery is electricallyisolated from the rest of the vehicle
when the key is off. When you turn the key to on, high voltage contactors
inside the battery are closed to make
the electricity available to the motor/ generator and enable the vehicle to
drive. The clicks are the sound of these contactors as they close and open during start up and shut down.
What are the series of clicks from the
cargo area when I first turn the key in the ignition?
The vehicle's computer will determine
if an engine start is required at key-on.Silent key start will start the engine if
it is necessary for cabin heating, wind- shield defrost, or if the outside temperature is low.
Why does the engine sometimes start
at key-on?
There are several reasons the enginestays on for an extended amount of time when you first start it. One
common reason is to ensure that the emissions components are warm
enough to minimize tailpipe emissions.
As the climate gets cooler, this engine- on time is extended.
Why does it take a long time before
the engine shuts down?
The engine is required to turn on above
this speed to protect the transmissionhardware.
Why does my engine never shut down
above 85 mph (137 km/h)?
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Answer
Question
In order to ensure that the climate
control system can begin heating the cabin or defrosting the windshield as
soon as a driver requests it, the engine coolant temperature has to be kept
sufficiently hot. Keeping the engine on is required to maintain the correct minimum temperature.
Why does my engine stay on when it
is extremely cold outside?
Your vehicle's engine and transmissionare designed to deliver the power you need at the most efficient enginespeed. This may be higher than
expected during heavy accelerations,
and may fluctuate during steady state driving. These are characteristics ofthe Atkinson engine cycle and the
transmission technology that help
maximize your hybrid's fuel economy.
Why does my engine rev up so high
sometimes when I accelerate?
The fan noise comes from a fan
located outside the high voltage
battery. This fan turns on when the
battery requires cooling air. The fan
speed, and associated noise level, will change according to the amount of
What is the fan noise I hear from the
rear of my hybrid?
cooling required to maintain good
performance. Maintaining the battery temperature at optimal conditionsalso prolongs the useful life of the
battery and helps to achieve better fuel economy.
Running out of gas is not recom-
mended. However, you may be able to go about one mile, driving at 30 mph
(48 km/h), if the battery has a normal state of charge.
How far can I go in Electric Drive if I run
out of gas?
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Answer
Question
Change the engine oil every 10000
miles (16000 km) under normal oper- ating conditions. See Scheduled
Maintenance (page 444).
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel
economy because ethanol contains
less energy per gallon than gasoline.
Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and
how will it affect my fuel economy?
The high voltage battery system is
designed to last the life of the vehicle and requires no maintenance.
How long will my high voltage battery
last? Does it need maintenance?
There are no provisions for charging
the high voltage battery from a power supply external to the vehicle.
Can you charge the battery with a plug
into an A/C outlet?
Yes. Your hybrid vehicle can be flattowed without modification. See Towing
(page 244).
Can I tow the hybrid behind my motor
home with all four wheels down?
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Your vehicle may not pass the I/M test
if the service engine soon indicator is
on or not working properly (bulb is
burned out), or if the OBD-II system
has determined that some of the
emission control systems have not
been properly checked. In this case,
your vehicle is not ready for I/M
testing.
If the vehicle
’s engine or transmission
has just been serviced, or the battery
has recently run down or been
replaced, the OBD-II system may
indicate that the vehicle is not ready
for I/M testing. To determine if the
vehicle is ready for I/M testing, turn
the ignition key to the on position for
15 seconds without cranking the
engine. If the service engine soon
indicator blinks eight times, it means
that the vehicle is not ready for I/M
testing; if the service engine soon
indicator stays on solid, it means that
the vehicle is ready for I/M testing.
The OBD-II system monitors the
emission control system during
normal driving. A complete check may
take several days. If the vehicle is not
ready for I/M testing, you may need
to perform the following driving cycle
consisting of mixed city and highway
driving:
Drive on an expressway or highway
for a steady 15 minutes, followed by
20 minutes of stop-and-go driving
with at least four 30-second idle
periods. Allow the vehicle to sit for at least
eight hours without starting the
engine. Then, start the engine and
complete the above driving cycle. The
engine must warm up to its normal
operating temperature. Once started,
do not turn off the engine until the
above driving cycle is complete. If the
vehicle is still not ready for I/M testing,
you will have to repeat the above
driving cycle.
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GENERAL INFORMATION
WARNING
This battery pack shall only be
serviced by an authorized electric
vehicle technician. Improper handling
can result in personal injury or death. Note:
The high-voltage battery does
not require regular service
maintenance.
Your vehicle consists of various
high-voltage components and wiring.
All of the high-voltage power flows
through specific wiring assemblies
which are labeled as such or are
covered with a solid orange convolute,
or orange striped tape, or both. Do not
come in contact with these
components.
The high-voltage battery system is a
high-voltage, lithium-ion battery
system. The pack is located in the rear
cargo area. The high-voltage battery
system uses an air cooled system to
regulate the high-voltage battery
temperature and help maximize
high-voltage battery life. Note:
The high-voltage battery is
equipped with air vents in the package
tray that help to regulate its
temperature. It is important to keep
these openings free of obstructions. Do
not block the flow of cabin air to this
area.
HIGH-VOLTAGE SERVICE
DISCONNECT
The high-voltage service disconnect
shuts off power from the high-voltage
battery.
Note: There is a disconnect circuit in
your vehicle. Disconnecting the circuit
will automatically disable the
high-voltage battery.
To disable the battery and stop all
high-voltage electric activity in the
vehicle you can access high-voltage
disconnect circuit. To do this, you
must unplug the circuit from the
circuit port connected to the battery.
The high-voltage service disconnect
is located behind the rear fold down
seats. Disabling the High-Voltage Battery
1. Fold down the rear seats.
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2. Locate the access door and
remove the plastic cover. 3. Slide the handle on the service
disconnect outboard to the right. 4. Pull the handle toward you and
remove the circuit from the vehicle
to disable the high-voltage battery.
Reactivating the High-Voltage
Battery
Note: If you have manually
disconnected your high-voltage shut
off circuit you will need to reconnect
the circuit before it can be reactivated.
The vehicle will detect if the electrical
system is safe and reactivate
automatically. HIGH VOLTAGE BATTERY
CUT-OFF SWITCH
The high-voltage shut off operation
shuts off power from the high-voltage
battery after a collision, or if your
vehicle receives a substantial physical
jolt.
To reactivate the vehicle after either
event perform the following steps:
1. Turn the ignition off.
2. Turn the ignition on.
3. If the vehicle is not powered after
this sequence, repeat steps 1 and
2.
For vehicles equipped with a push
button start system:
1. Press the START/STOP button
to turn ignition off.
2. Press the brake pedal and press the
START/STOP button.
3. Remove your foot from the brake pedal and press the
START/STOP
button (ignition
off).
4. Press the
START/STOP button
again to re-enable the vehicle.
Note: After completing this process
the vehicle will detect if the electrical
system is safe and reactivate. Once
your vehicle determines the electrical
system safe you can start your vehicle
as you would normally by pressing the
brake in combination with the
START/STOP
button.
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Note:
In the event the vehicle does not
reactivate after the second key cycle,
contact an authorized dealer.
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N (Neutral)
Press the N button to put the vehicle
in N (Neutral). In neutral, the vehicle
can be started and is free to roll. Hold
the brake pedal down while in this
position.
Stay in Neutral mode
Stay in Neutral mode allows the
vehicle to stay in
N (Neutral) when
you exit the vehicle. The vehicle must
be stationary to enter this mode.
To enter Stay in Neutral mode:
1. Press the
N (Neutral) button on
the shifter assembly.
2. The message
Select N Again to
Enter Stay in Neutral mode will
appear in the information display
screen.
3. Press the N (Neutral) button again
to enter Stay in Neutral mode.
The message
Stay in Neutral mode
engaged will appear in the
instrument cluster when the vehicle
has entered Stay in Neutral mode.
Note: During this mode the
N button
will flash continuously and the
instrument cluster will display N as the
selected gear.
Exiting Stay in Neutral mode
To disable Stay in Neutral mode put
the vehicle in another gear. See the
Putting the Vehicle in Gear section
for instructions on how to do this. Entering a Carwash
Note:
Always put the vehicle in Stay
in Neutral mode when entering an
automatic car wash. Failure to do this
could result in vehicle damage that
may not be covered by warranty.
D (Drive)
The normal driving position for the
best fuel economy.
D (Drive) with Grade Assist The grade assist button is
located on the instrument
panel next the MyLincoln
Touch ™ system. Press the grade
assist button to activate and
deactivate grade assist.
Grade assist:
• Provides additional grade braking
with a combination of engine
motoring and high-voltage battery
charging to help maintain vehicle
speed when descending a grade.
• As the vehicle determines the
amount of engine motoring and
high-voltage battery charging, you
may notice the engine speed
increasing and decreasing to help
maintain your vehicle speed when
descending a grade. The grade assist lamp will
appear in the instrument
cluster when grade assist is
turned on.
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