Page 651 of 908

ES350 300h_OM_OM33A01U_(U)
6516-1. Maintenance and care
6
Maintenance and care
■When using a car wash
If the door handle becomes wet while the electronic key is within the effective range,
the door may lock and unlock repeatedly. In that case, follow the following correc-
tion procedures to wash the vehicle:
●Place the key in a position 6 ft. (2 m) or more separate from the vehicle while the
vehicle is being washed. (Take care to ensure that the key is not stolen.)
●Set the electronic key to battery-saving mode to disable the smart access system
with push-button start. (P. 1 2 9 )
■Aluminum wheels
●Remove any dirt immediately by using a neutral detergent. Do not use hard
brushes or abrasive cleaners. Do not use strong or harsh chemical cleaners.
Use the same mild detergent and wax as used on the paint.
●Do not use detergent on the wheels when they are hot, for example after driving for
long distance in the hot weather.
●Wash detergent from the wheels immediately after use.
■Bumpers and side moldings
Do not scrub with abrasive cleaners.
Page 687 of 908

ES350 300h_OM_OM33A01U_(U)
6876-3. Do-it-yourself maintenance
6
Maintenance and care
■After recharging/reconnecting the 12-volt battery
The engine may not start. Follow the procedure below to initialize the system.
Shift the shift lever to P.
Open and close any of the doors.
Restart the engine.
●Unlocking the doors using the smart access system with push-button start may not
be possible immediately after reconnecting the 12-volt battery. If this happens, use
the wireless remote control or the me chanical key to lock/unlock the doors.
●Start the engine with the “START STOP ENGINE” switch in ACCESSORY mode.
The engine may not start with the “START STOP ENGINE” switch turned off. How-
ever, the engine will operate normally from the second attempt.
●The “START STOP ENGINE” switch mode is recorded by the vehicle. If the 12-volt
battery is reconnected, the vehicle will return the “START STOP ENGINE” switch
mode to the status it was in before the 12-volt battery was disconnected. Make sure
to turn off the engine before disconnect the 12-volt battery. Take extra care when
connecting the 12-volt battery if the “START STOP ENGINE” switch mode prior to
discharge is unknown.
If the engine will not start even after mu ltiple attempts, contact your Lexus dealer.
CAUTION
■Chemicals in the 12-volt battery
Batteries contain poisonous and corrosive sulfuric acid and may produce hydro-
gen gas which is flammable and explosive. To reduce the risk of death or serious
injury, take the following precautions while working on or near the 12-volt battery:
●Do not cause sparks by touching the 12-volt battery terminals with tools.
●Do not smoke or light a match near the 12-volt battery.
●Avoid contact with eyes, skin and clothes.
●Never inhale or swallow electrolyte.
●Wear protective safety glasses when working near the 12-volt battery.
●Keep children away from the 12-volt battery.
1
2
3
Page 691 of 908

ES350 300h_OM_OM33A01U_(U)
6916-3. Do-it-yourself maintenance
6
Maintenance and care
Make sure that the 12-volt battery terminals are not corroded and that
there are no loose connections, cracks, or loose clamps.
Terminals
Hold-down clamp
■Before recharging
When recharging, the 12-volt battery prod uces hydrogen gas which is flammable
and explosive. Therefore, observe the following precautions before recharging:
●If recharging with the 12-volt battery installed on the vehicle, be sure to disconnect
the ground cable.
●Make sure the “POWER” switch on the charger is off when connecting and dis-
connecting the charger cables to the 12-volt battery.
■After recharging/reconnecting the 12-volt battery
●The hybrid system may not start. Follow the procedure below to initialize the system.
Shift the shift lever to P.
Open and close any of the doors.
Restart the hybrid system.
●Unlocking the doors using the smart access system with push-button start may not
be possible immediately after reconnecting the 12-volt battery. If this happens, use
the wireless remote control or the me chanical key to lock/unlock the doors.
●Start the hybrid system with the “POWER” switch in ACCESSORY mode. The
hybrid system may not start with the “POWER” switch turned off. However, the
hybrid system will operate normally from the second attempt.
●The “POWER” switch mode is recorded by the vehicle. If the 12-volt battery is recon-
nected, the vehicle will return the “POWER” switch mode to the status it was in
before the 12-volt battery was disconnect ed. Make sure to turn off the “POWER”
switch before disconnect the 12-volt battery. Take extra care when connecting the 12-
volt battery if the “POWER” switch mode prior to discharge is unknown.
If the system will not start even after mult iple attempts at all methods above, contact
your Lexus dealer.
Exterior
1
2
1
2
3
Page 710 of 908
710
ES350 300h_OM_OM33A01U_(U)
6-3. Do-it-yourself maintenance
Electronic key battery
●Flathead screwdriver
●Small flathead screwdriver
●Lithium battery CR2032
Take out the mechanical key.
Remove the cover.
To prevent damage to the key, cover
the tip of the screwdriver with a rag.
Remove the depleted battery.
Insert a new battery with the “+” termi-
nal facing up.
Replace the battery with a new one if it is depleted.
You will need the following items:
Replacing the battery
1
2
3
Page 711 of 908

ES350 300h_OM_OM33A01U_(U)
7116-3. Do-it-yourself maintenance
6
Maintenance and care
■Use a CR2032 lithium battery
●Batteries can be purchased at your Lexus dealer, local electrical appliance shops
or camera stores.
●Replace only with the same or equivalent type recommended by the manufacturer.
●Dispose of used batteries according to local laws.
■If the electronic key battery is depleted
The following symptoms may occur:
●The smart access system with push-button start and wireless remote control will
not function properly.
●The operational range will be reduced.
CAUTION
■Removed battery and other parts
Keep away from children. These parts are small and if swallowed by a child, they
can cause choking. Failure to do so could result in death or serious injury.
NOTICE
■For normal operation after replacing the battery
Observe the following precautions to prevent accidents:
●Always work with dry hands.
Moisture may cause the battery to rust.
●Do not touch or move any other component inside the remote control.
●Do not bend either of the battery terminals.
Page 739 of 908

739
ES350 300h_OM_OM33A01U_(U)
7When trouble arises
7-1. Essential informationEmergency flashers................... 740
If your vehicle has to be stopped in an emergency ...... 741 7-2. Steps to take in an emergency
If your vehicle needs to be towed ................................. 743
If you think something is wrong ................. 749
Fuel pump shut off system (gasoline vehicles) .................. 750
If a warning light turns on or a warning buzzer sounds ....... 751
If a warning message is displayed .................................. 761
If you have a flat tire................... 784
If the engine will not start (gasoline vehicles) ...................797
If the hybrid system will not start (hybrid vehicles) ............ 799
If the shift lever cannot be shifted from P ...................... 801
If the electronic key does not operate properly .....................802
If the 12-volt battery is discharged (gasoline
vehicles) ..................................... 805
If the 12-volt battery is discharged (hybrid
vehicles) ..................................... 809
If your vehicle overheats (gasoline vehicles) ................... 813
If your vehicle overheats (hybrid vehicles) ....................... 816
If the vehicle becomes stuck .............................................820
Page 781 of 908
7817-2. Steps to take in an emergency
ES350 300h_OM_OM33A01U_(U)
7
When trouble arises
InteriorbuzzerExterior
buzzerWa r n i n g m e s s a g eDetailsCorrection procedure
Power was turned
off due to the auto-
matic power off
function.
Next time
when start-
ing the
engine
tem>,
increase the
engine
speed
slightly and
maintain
that level for
approxi-
mately 5
minutes to
recharge
the 12-volt
battery.
OnceThe electronic key
has a low battery.
Replace the
electronic
key batter y.
( P. 7 1 0 )
Page 797 of 908

797
ES350 300h_OM_OM33A01U_(U)
7
When trouble arises
7-2. Steps to take in an emergency
If the engine will not start (gasoline vehicles)
One of the following may be the cause of the problem:
●There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
●The engine may be flooded.
Try to restart the engine again foll owing correct starting procedures.
( P. 1 9 7 )
●There may be a malfunction in the engine immobilizer system.
( P. 8 0 )
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( P. 805)
●The 12-volt battery terminal connecti ons may be loose or corroded.
The engine starting system may be malfunctioning due to an electrical
problem such as electronic key ba ttery depletion or a blown fuse. How-
ever, an interim measure is available to start the engine. ( P. 7 9 8 )
If the engine will not start even though correct starting procedures are
being followed ( P. 197), consider each of the following points:
The engine will not start even though the starter motor operates
normally.
The starter motor turns over slowly, the interior lights and head-
lights are dim, or the horn does not sound or sounds at a low vol-
ume.
The starter motor does not turn over