2013 JEEP GRAND CHEROKEE service

•After the “Ready” prompt and the following beep, say
“Roadside Assistance”.
NOTE:
• The roadside assistance number dialed is based on the
country where the vehicle is purchased (1-800-528-
2069 for the U.S., 1-877-213-4525 for Canada, 55-14-
3454 for Mexico City and 1-800-712-3040 for outside
Mexico City in Mexico). Please refer to the “Roadside
Assistance” coverage details on the DVD in the War-
ranty Information Booklet and the Roadside Assis-
tance references.
• If supported, this number may be programmable on
some systems. To do this, press the
button and say
“Setup”, followed by “Roadside Assistance”.
Paging
To learn how to page, refer to “Working with Automated
Systems”. Paging works properly except for pagers of certain companies, which time out a little too soon to
work properly with the Uconnect
Phone.
Voice Mail Calling
To learn how to access your voice mail, refer to “Working
with Automated Systems”.
Working With Automated Systems
This method is used in instances where one generally has
to press numbers on the mobile phone keypad while
navigating through an automated telephone system.
You can use your UconnectPhone to access a voice mail
system or an automated service, such as a paging service
or automated customer service line. Some services re-
quire immediate response selection. In some instances,
that may be too quick for use of the Uconnect Phone.
When calling a number with your Uconnect Phone that
normally requires you to enter in a touch-tone sequence
on your mobile phone keypad, you can press the
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 153

button and say the sequence you wish to enter,
followed by the word “Send”. For example, if required to
enter your PIN followed with a pound, (3746#),you
can press the
button and say, “3746#Send”.
Saying a number, or sequence of numbers, followed by
“Send”, is also to be used for navigating through an
automated customer service center menu structure, and
to leave a number on a pager.
You can also send stored Uconnect phonebook entries as
tones for fast and easy access to voice mail and pager
entries. To use this feature, dial the number you wish to
call and then press the
button and say, “Send.” The
system will prompt you to enter the name or number and
say the name of the phonebook entry you wish to send.
The Uconnect Phone will then send the corresponding
phone number associated with the phonebook entry, as
tones over the phone. NOTE:
•
You may not hear all of the tones due to mobile phone
network configurations. This is normal.
• Some paging and voice mail systems have system time
out settings that are too short and may not allow the
use of this feature.
Barge In — Overriding Prompts
The “Voice Command” button can be used when you
wish to skip part of a prompt and issue your voice
command immediately. For example, if a prompt is
asking “Would you like to pair a phone, clear a...,” you
could press the
button and say, “Pair a Phone” to
select that option without having to listen to the rest of
the voice prompt.
154 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

For comfort the Active Head Restraints can be tilted
forward and rearward. To tilt the head restraint closer to
the back of your head, pull forward on the bottom of the
head restraint. Push rearward on the bottom of the head
restraint to move the head restraint away from your
head.NOTE:
•The head restraints should only be removed by quali-
fied technicians, for service purposes only. If either of
the head restraints require removal, see your autho-
rized dealer.
Active Head Restraint (Normal Position)
Active Head Restraint (Tilted)
188 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

If weather conditions are not a factor, the driver should
examine the sensor. It may require cleaning or removal of
an obstruction. The sensor is located in the center of the
vehicle behind the lower grille.
To keep the ACC System operating properly, it is impor-
tant to note the following maintenance items:
•Always keep the sensor clean. Carefully wipe the
sensor lens with a soft cloth. Be cautious not to damage
the sensor lens.
• Do not remove any screws from the sensor. Doing so
could cause an ACC system malfunction or failure and
require a sensor realignment.
• If the sensor is damaged due to a collision, see your
authorized dealer for service.
• Do not attach or install any accessories near the sensor,
including transparent material or aftermarket grilles.
Doing so could cause an ACC system failure or
malfunction. When the condition that deactivated the system is no
longer present, the system will return to the “Adaptive
Cruise Control Off” state and will resume function by
simply reactivating it.
NOTE:
•
If the “Clean Radar Sensor In Front Of Vehicle”
message occurs frequently (e.g. more than once on
every trip) without any snow, rain, mud, or other
obstruction, have the radar sensor realigned at your
authorized dealer.
• Installing a snow plow, front-end protector, an after-
market grille or modifying the grille is not recom-
mended. Doing so may block the sensor and inhibit
ACC operation.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 241

Removing ACC Sensor For Off-Roading
NOTE:When off-roading, it may be advisable to remove
the ACC sensor. The sensor is located behind the front
lower grille in the center of the vehicle. After removing
the lower fascia, you may remove the lower sensor and
bracket assembly.
To remove the sensor follow these instructions:
1. Unplug the connector by depressing the two tabs on the connector and pulling it out. Do not pull by the
wiring or use any tools to remove the connector.
2. Remove the wiring christmas tree attachment from the back of the bracket.
3. Remove the two M6 fasteners that connect the bracket to the bumper. NOTE:
Do not change the adjustment fasteners or pull
the sensor off of the bracket. Doing so may misalign the
sensor.
Store the sensor and bracket assembly in a safe location.
The wiring and connector must be stowed properly after
the sensor and bracket assembly is removed.
A connector plug is stowed on top of the bumper beam.
Insert the wiring connector into the connector plug.
NOTE: When the sensor is removed, Adaptive Cruise
Control, Normal Cruise Control, and Forward Collision
Warning will not be available. The cluster will display
the warning “ACC/FCW Unavailable - Service Radar
Sensor.”
242 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

To reinstall the sensor and bracket assembly reverse the
process above. The fastener torque required to assembly
the bracket back to the beam is 6.6 ft lbs (9 N·m).
ACC Unavailable Warning
If the system turns off, and the EVIC displays “ACC/
FCW Unavailable, Vehicle System Error”, there may be a
temporary malfunction that limits ACC functionality.
Although the vehicle is still drivable under normal
conditions, ACC will be temporarily unavailable. If this
occurs, try activating ACC again later, following a key
cycle. If the problem persists, see your authorized dealer.
Service ACC Warning
If the system turns off, and the EVIC displays “ACC/
FCW Unavailable Service Radar Sensor”, it indicates
there is an internal system fault. Although the vehicle is
still drivable under normal conditions, have the system
checked by an authorized dealer.
Precautions While Driving With ACC
In certain driving situations, ACC may have detection
issues. In these cases, ACC may brake late or unexpect-
edly. The driver needs to stay alert and may need to
intervene.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 243

NOTE:
•The system will retain the last setting selected by the
driver after ignition shut down.
• FCW will not react to irrelevant objects such as over-
head objects, ground reflections, objects not in the path
of the car, stationary objects that are far away, oncom-
ing traffic, or leading vehicles with the same or higher
rate of speed.
• FCW will be disabled like ACC below with the un-
available screens.
FCW Unavailable Warning
If the system turns off, and the EVIC displays “ACC/
FCW Unavailable, Vehicle System Error”, there may be a
temporary malfunction that limits FCW functionality.
Although the vehicle is still drivable under normal
conditions, FCW will be temporarily unavailable. If this occurs, try activating FCW again later, following a key
cycle. If the problem persists, see your authorized dealer.
Service FCW Warning
If the system turns off, and the EVIC displays “ACC/
FCW Unavailable Service Radar Sensor”, it indicates
there is an internal system fault. Although the vehicle is
still drivable under normal conditions, have the system
checked by an authorized dealer.
PARKSENSE
REAR PARK ASSIST — IF
EQUIPPED
The ParkSense Rear Park Assist system provides visual
and audible indications of the distance between the rear
fascia and a detected obstacle when backing up, e.g.
during a parking maneuver. Refer to ParkSense System
Usage Precautions for limitations of this system and
recommendations.
254 UNDERSTANDING THE FEATURES OF YOUR VEHICLE

“Electronic Vehicle Information Center (EVIC)” in “Un-
derstanding Your Instrument Panel” for further informa-
tion. When the shift lever is moved to REVERSE and the
system is disabled, the EVIC will display the “PARK
ASSIST SYSTEM OFF” message for as long as the vehicle
is in REVERSE.
The ParkSenseswitch LED will be ON when
ParkSense is disabled or defective. The ParkSense 
switch LED will be OFF when the system is enabled.
Service The ParkSense Rear Park Assist System
When the ParkSenseRear Park Assist System is mal-
functioning, the instrument cluster will actuate a single
chime, once per ignition cycle, and it will display the
“CLEAN PARK ASSIST SENSORS” or the “SERVICE
PARK ASSIST SYSTEM” message. Refer to “Electronic
Vehicle Information Center (EVIC)” in “Understanding
Your Instrument Panel” for further information. When
the shift lever is moved to REVERSE and the system has detected a faulted condition, the EVIC will display the
“PARK ASSIST SYSTEM OFF” message for as long as the
vehicle is in REVERSE. Under this condition, ParkSense
will not operate.
If “CLEAN PARK ASSIST SENSORS” appears in the
Electronic Vehicle Information Center (EVIC) make sure
the outer surface and the underside of the rear fascia/
bumper is clean and clear of snow, ice, mud, dirt or other
obstruction and then cycle the ignition. If the message
continues to appear, see an authorized dealer.
If “SERVICE PARK ASSIST SYSTEM” appears in the
EVIC, see an authorized dealer.
Cleaning The ParkSense
System
Clean the ParkSense sensors with water, car wash soap
and a soft cloth. Do not use rough or hard cloths. Do not
scratch or poke the sensors. Otherwise, you could dam-
age the sensors.
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UNDERSTANDING THE FEATURES OF YOUR VEHICLE 261