2013 FORD TRANSIT CONNECT ECU

Phone Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC®303
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)

USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
304SYNC®
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)

•Security Updates/Digital Rights Management:Content owners use
the WMDRM technology included in your DEVICE to protect their
intellectual property, included copyrighted content. Portions of the
SOFTWARE on your DEVICE use WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect the
content, content owners may ask Microsoft to revoke the SOFTWARE’s
ability to use WMDRM to play or copy protected content. This action
does not affect unprotected content. When your DEVICE downloads
licenses for protected content, you agree that Microsoft may include a
revocation list with the licenses. Content owners may require you to
upgrade the SOFTWARE on your DEVICE to access their content. If you
decline an upgrade, you will not be able to access content that requires
the upgrade.
•Consent to Use of Data:You agree that MS, Microsoft Corporation,
FORD MOTOR COMPANY, third party software and systems suppliers,
their affiliates and/or their designated agent may collect and use
technical information gathered in any manner as part of product support
services related to the SOFTWARE or related services. MS, Microsoft
Corporation, FORD MOTOR COMPANY, third party software and services
suppliers, their affiliates and/or their designated agent may use this
information solely to improve their products or to provide customized
services or technologies to you. MS, Microsoft Corporation, FORD
MOTOR COMPANY, third party software and systems suppliers, their
affiliates and/or their designated agent may disclose this information to
others, but not in a form that personally identifies you.
•Internet-Based Services Components:The SOFTWARE may contain
components that enable and facilitate the use of certain Internet-based
services. You acknowledge and agree that MS, Microsoft Corporation,
FORD MOTOR COMPANY, third party software and service suppliers,
their affiliates and/or their designated agent may automatically check the
version of the SOFTWARE and/or its components that you are utilizing
and may provide upgrades or supplements to the SOFTWARE that may
be automatically downloaded to your DEVICE.
•Additional Software/Services:The SOFTWARE may permit FORD
MOTOR COMPANY, third party software and service suppliers, MS,
Microsoft Corporation, their affiliates and/or their designated agent to
provide or make available to you SOFTWARE updates, supplements,
add-on components, or Internet-based services components of the
SOFTWARE after the date you obtain your initial copy of the
SOFTWARE (“Supplemental Components”).
Appendices309
2013 Transit Connect(tst)
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USA(fus)

R
Radio ......................................88–89
Single CD ............................88–89
Radio reception ...........................86
Rear-view camera system .........132
Rear window defroster ...............94
Receiving a text message .........282
Recommendations for
attaching safety restraints for
children ........................................23
Refill capacities for fluids ........244
Relays ................................163–164
Remote entry system
illuminated entry ......................59
locking/unlocking doors ...........58
opening the trunk .....................58
replacing the batteries .......56–57
Reverse sensing system ...........131
Roadside assistance ..................149
Roll stability control .................129
S
Safety Belt Maintenance ............42
Safety belts (see Safety
restraints) ..............................35, 38
Safety defects, reporting ..........162
Safety information ....................271
Safety restraints ..............35–36, 38
Belt-Minder® ............................39
extension assembly ..................38
for adults .............................35–36
for children .........................18, 23
safety belt maintenance ...........42
seat belt maintenance ..............42
warning light and chime ..........39Safety restraints -
LATCH anchors ...........................26
Safety seats for children ......18, 23
Safety Compliance
Certification Label ....................247
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............259
Seat belts
(see Safety restraints) ...............35
Seats
child safety seats ................18, 23
SecuriLock passive anti-theft
system ..........................................62
Selecting your media source
(USB, Line in, BT audio) .........293
Setting the clock ...................88–89
Snowplowing ...............................14
SOS Post Crash Alert .................45
Spark plugs,
specifications .....................243, 246
Special notice
ambulance conversions ............14
utility-type vehicles ..................14
Specification chart,
lubricants ...................................244
Stability system .........................129
Starting your vehicle ................109
jump starting ..........................151
Steering wheel ............................65
tilting .........................................65
Supplemental Restraint System
(SRS) (see airbags) ....................46
SYNC® customer support ........271
Index319
2013 Transit Connect(tst)
Owners Guide gf, 2nd Printing, November 2012
USA(fus)