
Phone Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
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USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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WARNING:Store the portable music player in a secure location,
such as the center console or the glove box, when your vehicle is
moving. Hard objects may become projectiles in a crash or sudden stop,
which may increase the risk of serious injury. The audio extension cable
must be long enough to allow the portable music player to be safely
stored while your vehicle is moving.
Your A/V inputs allow you to connect an
auxiliary audio/video source (such as a
gaming systems or a personal camcorder)
by connecting RCA cords (not included)
to these input jacks. The jacks are yellow,
red and white and are located either
behind a small access door on the
instrument panel or in your center console.
You can also use the A/V inputs as an auxiliary input jack to play music
from your portable music player over your vehicle’s speakers. Plug in
your 1/8 inch (3.5 millimeter) RCA adapter into the two left A/V input
jacks (red and white).
Press the lower left corner of the touchscreen, and then selectA/V In.
To use the auxiliary input jack feature, make sure that your portable music
player is designed for use with headphones and that it is fully charged. You
also need an audio extension cable with stereo male 1/8th-inch (3.5
millimeter) connectors at one end and a RCA jack at the other.
1. Switch off the engine, radio and portable music player. Set the parking
brake and put the transmission in positionP.
2. Attach one end of the audio extension cable to the headphone output
of your player and the other end into the adapter in one of the two left
A/V input jacks (white or red) inside the center console.
3. Press the lower left corner on the touchscreen. Select either a tuned
FM station or a CD (if there is a CD already loaded into the system).
4. Adjust the volume as desired.
5. Turn the portable music player on and adjust the volume to
1 2the
maximum.
6. Press the lower left corner on the touchscreen. Select the A/V In tab.
(You should hear audio from your portable music player although it
may be low.)
7.
Adjust the sound on your portable music player until it reaches the level
of the FM station or CD by switching back and forth between the controls.
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911 Assist® (If Equipped)
WARNING:Unless the 911 Assist setting is set on before a
crash, the system will not dial for help, which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in your
vehicle so it does not become a projectile or damaged in a crash.
Failure to do so may cause serious injury to someone or damage the
phone, which could prevent 911 Assist from working properly.
Note:The SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note:If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
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DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS:
•Speech Recognition:If the SOFTWARE includes speech recognition
component(s), you should understand that speech recognition is an
inherently statistical process and that recognition errors are inherent
in the process. Neither FORD MOTOR COMPANY nor its suppliers
shall be liable for any damages arising out of errors in the speech
recognition process.
•Limitations on Reverse Engineering, Decompilation and
Disassembly:You may not reverse engineer, decompile, or
disassemble nor permit others to reverse engineer, decompile or
disassemble the SOFTWARE, except and only to the extent that such
activity is expressly permitted by applicable law notwithstanding this
limitation.
•Limitations on Distributing, Copying, Modifying and Creating
Derivative Works:You may not distribute, copy, make modifications
to or create derivative works based on the SOFTWARE, except and
only to the extent that such activity is expressly permitted by
applicable law notwithstanding this limitation.
•Single EULA:The end user documentation for the DEVICE and
related systems and services may contain multiple EULAs, such as
multiple translations and/or multiple media versions (e.g., in the user
documentation and in the software). Even if you receive multiple
EULAs, you are licensed to use only one (1) copy of the SOFTWARE.
•SOFTWARE Transfer:You may permanently transfer your rights
under this EULA only as part of a sale or transfer of the DEVICE,
provided you retain no copies, you transfer all of the SOFTWARE
(including all component parts, the media and printed materials, any
upgrades, and, if applicable, the Certificate(s) of Authenticity), and
the recipient agrees to the terms of this EULA. If the SOFTWARE is
an upgrade, any transfer must include all prior versions of the
SOFTWARE.
•Termination:Without prejudice to any other rights, FORD MOTOR
COMPANY or MS may terminate this EULA if you fail to comply with
the terms and conditions of this EULA.
•Security Updates/Digital Rights Management:Content owners use
the WMDRM technology included in your DEVICE to protect their
intellectual property, included copyrighted content. Portions of the
SOFTWARE on your DEVICE use WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect
the content, content owners may ask Microsoft to revoke the
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Potential Map Inaccuracy
Maps used by this system may be inaccurate because of changes in
roads, traffic controls or driving conditions. Always use good judgment
and common sense when following the suggested routes.
Emergency Services
Do not rely on any navigation features included in the system to route
you to emergency services. Ask local authorities or an emergency
services operator for these locations. Not all emergency services such as
police, fire stations, hospitals and clinics are likely to be contained in the
map database for such navigation features.
TeleNav Software End User License Agreement
Please read these terms and conditions carefully before you use the
TeleNav Software. Your use of the TeleNav Software indicates that
you accept these terms and conditions. If you do not accept these
terms and conditions, do not break the seal of the package, launch,
or otherwise use the TeleNav Software.
TeleNav may revise this Agreement and the privacy policy at any time,
with or without notice to you. You agree to visit http://www.telenav.com
from time to time to review the then current version of this Agreement
and of the privacy policy.
1.Safe and Lawful Use
You acknowledge that devoting attention to the TeleNav Software may
pose a risk of injury or death to you and others in situations that
otherwise require your undivided attention, and you therefore agree to
comply with the following when using the TeleNav Software: (a) observe
all traffic laws and otherwise drive safely; (b) use your own personal
judgment while driving. If you feel that a route suggested by the TeleNav
Software instructs you to perform an unsafe or illegal maneuver, places
you in an unsafe situation, or directs you into an area that you consider
to be unsafe, do not follow such instructions; (c) do not input
destinations, or otherwise manipulate the TeleNav Software, unless your
vehicle is stationary and parked; (d) do not use the TeleNav Software for
any illegal, unauthorized, unintended, unsafe, hazardous, or unlawful
purposes, or in any manner inconsistent with this Agreement; (e)
arrange all GPS and wireless devices and cables necessary for use of the
TeleNav Software in a secure manner in your vehicle so that they will
not interfere with your driving and will not prevent the operation of any
safety device (such as an airbag).
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Disclaimer of Liability:NT AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU IN
RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE OF
THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTION
ALLEGING ANY LOSS, INJURY OR DAMAGES, DIRECT OR INDIRECT,
WHICH MAY RESULT FROM THE USE OR POSSESSION OF THIS
DATA; OR FOR ANY LOSS OF PROFIT, REVENUE, CONTRACTS OR
SAVINGS, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OR
INABILITY TO USE THIS DATA, ANY DEFECT IN THIS DATA, OR THE
BREACH OF THESE TERMS OR CONDITIONS, WHETHER IN AN
ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, EVEN
IF NT OR ITS LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Some States, Territories and
Countries do not allow certain liability exclusions or damages limitations,
so to that extent the above may not apply to you.
Export Control:You agree not to export from anywhere any part of the
Data or any direct product thereof except in compliance with, and with
all licenses and approvals required under, applicable export laws, rules
and regulations, including but not limited to the laws, rules and
regulations administered by the Office of Foreign Assets Control of the
U.S. Department of Commerce and the Bureau of Industry and Security
of the U.S. Department of Commerce. To the extent that any such export
laws, rules or regulations prohibit NT from complying with any of its
obligations hereunder to deliver or distribute Data, such failure shall be
excused and shall not constitute a breach of this Agreement.
Entire Agreement:These terms and conditions constitute the entire
agreement between NT (and its licensors, including their licensors and
suppliers) and you pertaining to the subject matter hereof, and
supersedes in their entirety any and all written or oral agreements
previously existing between us with respect to such subject matter.
Severability:You and NT agree that if any portion of this agreement is
found illegal or unenforceable, that portion shall be severed and the
remainder of the Agreement shall be given full force and effect.
Governing Law:The above terms and conditions shall be governed by
the laws of the State of Illinois, without giving effect to (i) its conflict of
laws provisions, or (ii) the United Nations Convention for Contracts for
the International Sale of Goods, which is explicitly excluded. You agree
to submit to the personal jurisdiction of the State of Illinois for any and
all disputes, claims and actions arising from or in connection with the
Data provided to you hereunder.
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Power mirrors .............................90
Powerpoint ................................177
Power steering ..........................236
fluid, checking and adding ....311
fluid, refill capacity ................384
Power Windows ...........................88
Privacy information ..........415, 463
Putting a call on/off hold .........422
Q
Quick touch buttons .................533
R
Radio ..........................135–136, 139
AM/FM .....................................470
Single CD ................135–136, 139
Radio reception .........................133
Radio voice commands .............476
Rear heated seats .....................162
Rear view camera
display ................................231, 511
Rear window defroster .....145, 147
Receiving a text
message .............................425, 495
Recommendations for
attaching safety restraints for
children ........................................25
Relays ................................285–286
Remote entry system
illuminated entry ......................72
locking/unlocking doors ...........70
replacing the batteries .............61
Reverse sensing system ...........230
Roadside assistance ..................271
Roll stability control .................225Route preferences ....................529
S
Safety Belt Maintenance ............45
Safety belts
(see Safety restraints) .........38, 42
Safety defects, reporting ..........284
Safety information ............414, 461
Safety restraints ..............38, 40, 42
Belt-Minder® ............................43
extension assembly ..................42
for adults .............................38, 40
for children .........................20, 25
safety belt maintenance ...........45
seat belt maintenance ..............45
warning light and chime ..........43
Safety restraints -
LATCH anchors ...........................31
Safety seats for children ......20, 25
Safety Compliance
Certification Label ....................390
Satellite Radio ...........................477
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............401
SD card ......................142, 483, 525
Seat belts
(see Safety restraints) ...............38
Seats
child safety seats ................20, 25
cleaning ...................................333
climate control ........................165
filter .........................................165
heated ......................................162
memory seat .....................62, 159
SecuriCode keyless entry
system ..........................................73
560Index
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