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Phone issues
Issue Possible
Cause(s)Possible Solution(s)
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or special
ring tones associated with the
missing contact.
I’m having trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
•Update your device’s software
firmware.
vTurn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC353
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetooth audio
does not stream.Thisisa
phone-dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
354SYNC
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use
it.
•Make sure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the
report on the
website, or I
receive a system
error.The preferred
dealer
information did
not load correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I’m unable to
submit a report.This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.The phone in use
is not activated,
OR
Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use
it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
SYNC355
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

DISPLAY MODE
You can choose to turn your screen on or off and also if you would like
to view the status bars on the top and bottom of the screen. Press DISP
to see the options.
Display mode voice commands
The following voice commands are available in display mode. If
you are not in display mode, press the voice button on the
steering wheel. When prompted, say “Display mode” and then
any of the following commands.
Display mode voice commands
“Display on”
“Display off”
“Status bar”
“Brighter”
“Dimmer”
“Day”
“Night”
“Auto”
“Help”
STATUS BARS
The top status bar shows the current
mode, exterior temperature and time
and display icons if you have enabled
Bluetoothor other options.
The bottom status bar shows the
Home icon and may also show the
current driver and passenger
selected temperatures, fan speed and air flow direction, the current
mode being used, the Artist and Title of the currently playing CD, Artist
and Title for Jukebox and radio.
Note:As climate controls are vehicle-dependent, some vehicles may not
display climate readings in the status bar.
364Navigation System
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

These commands can be said at any time
“Voice settings”
“USB”*
“Dial”*
“Bluetooth audio”*
“Tutorial”
“Confirmations”
“Help”
*If equipped
To access a list of all available voice commands, press the I hard button.
Select the Help tab on the touch screen, then the Voice Commands tab
and choose the desired category.
Helpful hints
•Make sure the interior of the vehicle is as quiet as possible. Wind noise
from open windows and road vibrations may prevent the system from
correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
“Listening” appears before saying a command. Any command spoken
prior to this does not register with the system.
•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
Voice settings
Voice settings allow you to customize the level of system interaction, help
and feedback. The system defaults to standard interaction which uses
candidate lists and confirmation prompts as these provide the highest
level of guidance and feedback.
Interaction Mode:Novice mode provides more detailed interaction and
guidance while the advanced mode has less audible interaction and more
tone prompts.
Confirmation Prompts:Confirmation prompts are short questions the
system asks when it is not sure of your request or when there are
multiple possible responses to your request. If turned off, the system
simply makes a best guess as to what you requested and you may still
occasionally be asked to confirm settings.
368Navigation System
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

Map mode .................................. 406
Map updates .............................. 409
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) .......................... 351
Message center ........................... 96
display color ............................ 101
english/metric button ............. 101
MyColor display ...................... 101
system check button .............. 101
warning messages ........... 101, 111
Mirrors ................................... 84, 86
side view mirrors (power) ....... 84
Motorcraftparts .............. 248, 295
MyKey .......................................... 57
N
Navigation features ................... 403
O
Octane rating ............................ 157
P
Pairing other phones ................ 327
Pairing your phone for the
first time .................................... 326
Parental MyKey programming ... 57
Parking brake ............................ 174
Parts
(see Motorcraftparts) ........... 295
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) .......................... 335
Phone redial .............................. 330Playing music (by artist,
album, genre, playlist, tracks,
similar) ...................................... 349
POI categories ........................... 404
Point of Interest (POI) ............. 404
Power distribution box
(see Fuses) ............................... 221
Power door locks ........................ 63
Power mirrors ............................. 84
Powerpoint ................................ 150
Power steering .......................... 185
Power Windows ........................... 82
Privacy information .................. 323
Putting a call on/off hold ......... 329
Q
Quick touch buttons ................. 408
R
Radio .......................................... 119
CD-MP3 ................................... 119
Radio reception ......................... 117
Radio voice commands ..... 373, 380
Rear view camera display ........ 180
Rear window defroster ..... 130, 132
Receiving a text message ......... 331
Recommendations for
attaching safety restraints for
children ........................................ 23
Relays ................................ 220–221
Remote entry system
illuminated entry ...................... 65
locking/unlocking doors ........... 63
434Index
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)