
PHONE
Press to select any of the following:
•Making and Receiving Calls
•Quick Dial
•Phonebook
•Call History
•Text Messaging
•Settings
NAVIGATION
Press to select any of the following:
•My Home
•Favorites
•Previous Destinations
•Point of Interest
•Emergency
•Street Address
•Intersection
•City Center
•Map
•Previous Starting Point
•Latitude/Longitude
•Freeway Entrance/Exit
ENTERTAINMENT
Press to select any of the following:
•AM
•FM
•SIRIUS
•CD
•USB
•BT Stereo
•SD Card
•A/V In
CLIMATE
Press to select any of the following:
•Driver Settings
•Recirculated Air
•Auto
•Dual
•Passenger Settings
•A/C
•Defrost
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Support
The SYNC support team is available to help you with any questions you
cannot answer on your own.
Monday-Saturday, 8:30am-8:00pm EST
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.
Safety Information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
When using SYNC, do not:
•Operate playing devices if the power cords or cables are broken, split
or damaged. Carefully place cords and cables where they cannot be
stepped on or interfere with the operation of pedals, seats,
compartments or safe driving abilities.
•
Leave playing devices in the vehicle during extreme conditions as it could
cause them damage. See your device’s user guide for further information.
•Attempt to service or repair the system. See your authorized dealer.
Speed-restricted Features
Some features of this system may be too difficult to use while the vehicle
is in motion so they are restricted from being modified unless the vehicle
is not moving. Some examples of these are listed below:
•Screens that are too crowded with information, such as Point of
Interest (POI) reviews and ratings, SIRIUSTravel Link™ sports
scores, movie times, ski conditions, etc.
•Any action that requires using a keyboard, such as entering a
navigation destination or editing information.
•All lists are limited so the user can view fewer entries (e.g., phone
contacts, recent phone call entries).
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Listed below are more specific features that can only be modified while
the vehicle is not moving:
Restricted Features
Cellular Phone Pairing a Bluetooth phone
Adding phonebook contacts or uploading
phonebook contacts (from a USB)
List entries are limited for phone contacts and
recent phone call entries
System Functionality Editing the keypad code
Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi and Wireless Editing wireless settings
Editing the list of wireless networks
Videos, Photos and
GraphicsPlaying video
Editing the screen’s wallpaper or adding new
wallpaper
Text Messages Composing text messages
Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding or Editing Address Book entries or
Avoid Areas
Privacy Information
When a cellular phone is connected to SYNC, the system creates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to the
system. In addition, if you connect a media device, the system creates and
retains an index of supported media content. The system also records a
short development log of approximately 10 minutes of all recent system
activity. The log profile and other system data may be used to improve the
system and help diagnose any problems that may occur.
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The cellular profile, media device index, and development log remain in
the vehicle unless you delete them and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use the system or the vehicle, we recommend you
perform a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to
the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do
not access the system data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist(if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
USING VOICE RECOGNITION
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in
front of you. The system provides feedback through audible tones,
prompts, questions and spoken confirmations depending on the situation
and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses
to your request.
When using voice commands, words and icons may also appear in the
lower left status bar indicating the status of the voice session (i.e.,
listening, success, failed, paused or try again).
How to Use Voice Commands with Your System
Press the voice icon; after the tone, speak your command
clearly.
These commands can be said at any time.
“Cancel”
“Exit”
“Go back”
“List of commands”
“Main menu”
“Next page”
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These commands can be said at any time.
“Previous page”
“What can I say?”
“Help”
What Can I Say
To access the available voice commands for the current session, do one
of the following:
•During a voice session, press the help icon (?) in the lower left status
bar of the screen.
•Say “What can I say?” for an on-screen listing of the possible voice
commands associated with your current voice session.
•Press the voice icon. After the tone, say “Help” for an audible list of
possible voice commands.
To Access a List of Available Commands
•Press the Settings icon > Help > Voice Command List, OR
•Press the voice icon; after the tone, speak your command clearly:
Voice Command List
“Audio list of commands”
“Bluetooth audio list of commands”
“Browse list of commands”
“CD list of commands”
“Climate control list of commands”
“List of commands”
“Navigation list of commands”
*
“Phone list of commands”
“Radio list of commands”
“SD card list of commands”
“Sirius satellite list of commands”
*
“Travel link list of commands”*
“USB list of commands”
“Voice instructions list of commands”
“Voice settings list of commands”
“Help”
*If equipped.
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Helpful Hints
•Make sure the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
Listening appears before saying a command. Any command spoken
prior to this does not register with the system.
•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
Voice Settings
Voice settings allow you to customize the level of system interaction,
help and feedback. The system defaults to standard interaction which
uses candidate lists and confirmation prompts as these provide the
highest level of guidance and feedback.
Interaction Mode:Novice mode provides more detailed interaction and
guidance while the advanced mode has less audible interaction and more
tone prompts.
Confirmation Prompts:Confirmation prompts are short questions the
system asks when it is not sure of your request or when there are
multiple possible responses to your request. If turned off, the system
simply makes a best guess as to what you requested and you may still
occasionally be asked to confirm settings.
Phone/Media Candidate Lists:Candidate lists are lists of possible
results from your voice commands. The system creates these lists when
it has the same confidence level of several options based on your voice
command.
To access these settings using the touchscreen:
1. Press the Settings icon > Settings > Voice Control.
2. Select from:
•Interaction Mode
•Confirmation Prompts
•Media Candidate Lists
•Phone Candidate Lists
•Voice Control Volume.
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USB Port
The ports are located either in the center
console or behind a small access door in the
instrument panel. To access and play music
from your device, press the lower left corner
of the touchscreen.
This feature allows you to plug in media playing devices, memory sticks,
flash drives, thumb drives, and also charge devices if they support this
feature.
In order to playback video from your iPodor iPhone(if compatible),
you MUST have a special combination USB/RCA composite video cable
(available for purchase from Apple). When the cable is connected to
your iPodor iPhone, plug the other end into both the RCA jacks and
the USB port.
Playing Music from Your Device
Insert your device and select the USB or SD Card tab once the system
recognizes it. You can then select from the following options:
When you select: You can:
RepeatRepeat the currently playing song or album.
ShufflePlay music on the selected album or folder in
random order.
Similar MusicChoose music similar to that which is currently
playing.
More InfoDisplays information, such as current track,
artist name, album and genre.
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Bluetooth Audio
Your system allows you to stream audio over your vehicle’s speakers from
your connected, Bluetooth-enabled cellular phone.
To access, press the lower left corner on the touchscreen, then
select the BT Stereo tab.
Bluetooth Audio Voice Commands
If you are listening to a Bluetooth audio device, press the voice
button on the steering wheel control. When prompted, say any
of the commands in the following chart.
If you are not listening to a Bluetooth audio device, press the voice
button and, after the tone, say “Bluetooth Audio”, then any of the
commands in the following chart.
Note:If your Bluetooth device supports streaming metadata, all the
commands below are available. If your device does not, only “Next song”,
“Pause”, “Play” and “Previous song” are available.
Bluetooth Voice Commands
“Browse album
“Browse all albums” “Browse folder
“Browse all artists” “Browse genre
“Browse all
audiobooks””Browse playlist
“Browse all authors” ”Browse podcast
“Browse all
composers”“Next” “Previous”
“Browse all folders” “Pause” “Repeat all”
“Browse all genres” “Play” “Repeat off”
“Browse all playlists” “Play album
“Browse all podcasts” “Play artist
“Browse all songs” “Play audiobook
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