2013 FORD FOCUS roof

procedure outlined earlier in this chapter in theGetting the services
you needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance231
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Fuse/Relay
NumberFuse Amp
RatingProtected Components
79 15A Radio, Navigation DVD player, Touch
screen, Hazard light switch, Door lock
switch
80 20A Moonroof supply
81 5A Radio frequency receiver
82 20A Windshield washer relay
83 20A Central locking
84 20A Driver door unlock supply, double
lock
85 7.5A Passenger air bag deactivation
indicator, Front seat heater switch,
Heating module (manual air
conditioning), Air quality sensor,
Radio, In-car temperature and
humidity sensor
86 10A Air bag module, Occupant
classification system, Passenger air
bag deactivation indicator
87 — Not used
88 — Not used
89 — Not used
242Fuses
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Fuse/Relay
NumberFuse Amp
RatingProtected Components
F11 — Not used
F12 — Not used
F13 — Not used
F14 — Not used
F15 — Not used
F16 — Not used
F17 — Not used
F18 — Not used
F19 — Not used
F20 — Not used
F21 — Not used
F22 — Not used
F23 25A Audio amplifier
F24 — Not used
F25 — Not used
F26 — Not used
F27 — Not used
F28 — Not used
F29 5A Park assist camera
F30 5A Parking aid module
F31 — Not used
F32 — Not used
F33 — Not used
F34 15A Driver seat heater
F35 15A Passenger seat heater
F36 — Not used
F37 5A Moonroof
F38 — Not used
F39 — Not used
F40 — Not used
F41 — Not used
244Fuses
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WAXING
•Wash the vehicle first.
•Use a quality wax that does not contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
REPAIRING MINOR PAINT DAMAGE
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
CLEANING THE ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal.
When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
•Spray MotorcraftEngine Shampoo and Degreaser on all parts that
require cleaning and pressure rinse clean. In Canada, use Motorcraft
Engine Shampoo.
•Never wash or rinse the engine while it is hot or running; water in the
running engine may cause internal damage.
•Never wash or rinse any ignition coil, spark plug wire or spark plug
well, or the area in and around these locations.
•Cover the battery, power distribution box, and air filter assembly to
prevent water damage when cleaning the engine.
270Vehicle Care
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ACCESSORIES
For a complete listing of the accessories that are available for your
vehicle, please contact your dealer or visit our online store at:
Accessories.Ford.com(U.S. only).
Ford Custom Accessories are available for your vehicle through your
local Ford or Ford of Canada dealer. Ford Motor Company will repair or
replace any properly dealer-installed Ford Custom Accessories found to
be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessories. The accessories will be warranted for whichever provides
you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
Exterior Style
•Hood deflectors•Spoilers
•Body styling kit•Wheels
•Side window deflectors•Splash guards
•Graphics kit•Custom graphics*
•Rear bumper protector
Interior Style
•Floor mats•Illuminated gear knob
•Stainless steel door sill plates
•Auto dimming rearview mirror with compass and temperature
Lifestyle
•Ash cup / smoker’s package•Roof racks and carriers*
•Cargo net*•Soft cargo organizers
•Cargo area protector•Premium carpeted trunk mat
•Cargo area protector•Premium carpeted trunk mat
•Car covers*
310Accessories
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HD Radio™ ...............................391
Headlamps
aiming ......................................260
bulb specifications ..................267
flash to pass ..............................89
high beam .................................89
replacing bulbs ...............261–262
Head restraints .........................152
Heated steering wheel ..............436
Heating ..............................141, 143
Help ............................................435
Hill start assist ..........................185
Hood ..........................................247
How to use voice commands ...382
I
Ignition .......................................164
Illuminated visor mirror .............99
Information displays .................108
Inspection/maintenance (I/M)
testing ........................................178
Instrument panel
cleaning ...................................272
cluster ......................................103
Intelligent Access Key ................59
J
Jack ............................................297
positioning ...............................297
storage .....................................297
Joining two calls
(multiparty/conference call) ....341
Jump-starting your vehicle ......225K
Keyless entry system
autolock .....................................75
Keys .......................................58, 79
positions of the ignition .........164
L
Lamps
bulb replacement
specifications chart ................267
fog lamps ...................................92
headlamps, flash to pass ..........89
interior lamps ...........................92
replacing bulbs ...............261–262
LATCH anchors ...........................27
Lights, warning and indicator ..103
Listening to music ....................387
Load limits .................................209
Locks
autolock .....................................75
childproof ..................................32
doors ..........................................72
Lubricant specifications ...........304
Lug nuts ....................................302
M
Making and receiving calls .......409
Manual transmission .................184
fluid capacities ........................304
lubricant specifications ..........304
reverse .....................................185
MAP DVD - Loading and
Unloading ..................................409
Map icons ..................................446
Map mode ..................................444
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Map preferences .......................443
Map updates ..............................448
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................369
Message center .........................108
warning messages ...................112
Mirrors ...................................97, 99
fold away ...................................97
side view mirrors (power) .......97
Moon roof ....................................99
Motorcraftparts ..............268, 307
MyFord Touch™ system ..........377
MyKey ..........................................66
N
Navigation features ...................439
Navigation voice commands ....448
Notifications ..............................421
O
Octane rating ............................171
P
Pairing other phones ........338, 409
Pairing your phone ...................408
Pairing your phone for the
first time ............................337, 408
Parental MyKey programming ...66
Park Assist ................................195
Parking brake ............................188
Parts
(see Motorcraftparts) ...........307Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................348
Phone redial ..............................342
Phone settings ..................413, 432
Phone voice commands ............414
Playing music (by artist,
album, genre, playlist,
tracks, similar) ..........................366
POI categories ...........................440
Point of Interest (POI) .............440
Power distribution box
(see Fuses) ...............................237
Power door locks ........................72
Power mirrors .............................97
Powerpoint ................................161
Power steering ..........................207
fluid, refill capacity ................304
fluid, specifications .................304
Power Windows ...........................95
Privacy information ..........334, 381
Push button start system .........164
Putting a call on/off hold .........341
Q
Quick touch buttons .................447
R
Radio ..................125, 127, 130, 132
AM/FM .....................................388
Single CD ........125, 127, 130, 132
Radio reception .........................123
Radio voice commands .............390
472Index
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