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Accessing Features through the Phone Menu
SYNC’s phone menu allows you to redial a number, access your call
history and phone book and send text messages as well as access phone
and system settings. You can also access advanced features such as 911
Assist™, Vehicle Health Report and SYNC Services.
1. Press the phone button to enter the Phone Menu.
2. Scroll to cycle through:
When you select: You can:
Phone RedialRedial the last number called (if available).
Press OK to select, then press OK again to
confirm.
Call History
1Allows you to access any previously dialed,
received or missed calls while your phone has
been connected to the system.
1. Press OK to select.
2. Scroll to select from Call History Incoming,
Call History Outgoing or Call History Missed.
Press OK make your selection.
3. Press OK or the phone button to call the
desired selection.
Note:The system attempts to automatically
re-download your phone book and call history
each time your phone connects to SYNC (if
the auto download feature is on and your
Bluetooth-enabled cellular phone supports
this feature).
Phonebook
1,2Allows you to access your downloaded
phonebook.
1. Press OK to confirm and enter. If your
phonebook has fewer than 255 listings, they
appear alphabetically in flat file mode. If there
are more, they are organized into alphabetical
categories.
2. Scroll until the desired contact appears,
then press OK.
3. Press OK or the phone button.
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When you select: You can:
Text Message1Enables you to send, download and delete
text messages.
Phone Settings
1Allows you to view your phone’s status, set
ring tones, select your message notification,
change phone book entries and automatically
download your cellular phone among other
features.
SYNC Services
3Access the SYNC services portal where you
can request various types of information,
traffic reports and directions.
911 Assist
4Place an emergency call to a 911 operator for
you after an accident (if the feature is used
properly).
Vehicle Health
Report
3Create and receive a diagnostic report card on
your vehicle.
Mobile Apps
3Interact with SYNC-capable mobile
applications on your smartphone.
System SettingsAccess Bluetooth Devices menu listings (add,
connect, set as primary, on/off, delete) as well
as Advanced menu listings (prompts,
languages, defaults, master reset, install
application and system information).
Exit Phone MenuExit the phone menu by pressing OK.
1This is a phone-dependent feature2This is a speed-dependent and phone-dependent feature3If equipped, U.S. only4If equipped, U.S. and Canada only
Text Messaging
Note:This is a phone-dependent feature.
SYNC allows you to receive, send, download and delete text messages.
The system can also read incoming text messages to you so that you do
not have to take your eyes off the road.
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Receiving a Text Message
Note:This is a phone-dependent feature. Your phone must support
downloading text messages using Bluetooth to receive incoming text
messages.
Note:Forwarding a text message is a speed-dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note:Only one recipient is allowed per text message.
When a new message arrives, an audible tone sounds and the display
indicates you have a new message. You have these options:
1. Press the voice button, wait for the prompt and say “Read Message”
to have SYNC read the message to you.
2. Press OK to receive and open the text message or do nothing and the
message goes into your text message inbox. Press OK again and
SYNC reads your message aloud as you are not able to view the
message. You can then also choose whether you’d like to reply or
forward the message.
3. Press OK and scroll to choose between:
•Reply to Text Message: Press OK to access and then scroll through the
list of pre-defined messages to send.
•Forward Text Message: Press OK to forward the message to anyone in
your Phonebook or Call History. You can also choose Enter Number.
Sending, Downloading and Deleting Your Text Messages
Text messaging is a phone-dependent feature. If your phone is
compatible, SYNC allows you to receive, send, download and delete text
messages.
1. Press the phone button.
2. Scroll until Text Message appears and press OK.
3. Scroll to select from the following options:
Send Text Message?enables you to send a new text message based on
a pre-defined set of 15 messages.
1. Press OK to select. If the system detects your phone does not
support this feature, “Unsupported” appears in the display and SYNC
returns to the main menu.
2. Scroll to cycle through the following options:
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System Settings
System Settings provide access to your Bluetooth Devices and
Advanced menu features. Use the arrow buttons to scroll through the
menu options.
The Bluetooth Devices menu allows you to add, connect, delete and set a
phone as “primary” as well as turn your Bluetooth feature on and off.
The Advanced menu allows you to access and set prompts, languages,
defaults, perform a master reset, install an application and view system
information.
Bluetooth Devices Menu Options
This menu allows you to add, connect, delete, set a phone as primary,
and turn Bluetooth on or off.
1. Press the phone button to enter the Phone Menu.
2. Scroll until System Settings appears and press OK.
3. Scroll until Bluetooth Devices appears and select OK.
4. Scroll to select from the following options:
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If you select: You can:
Add Bluetooth
Device
1Pair additional phones to the system.
1. Press OK to select, then again when Find
SYNC appears in the display.
2. Follow the directions in your phone’s user
guide to put your phone into discovery mode. A
six-digit PIN appears in the display.
3. When prompted on your phone’s display, enter
the six-digit PIN provided by SYNC.
4. When Set As Primary Phone? appears, press
OK. Scroll to toggle between Yes and No, then
press OK.
5. Depending on the functionality of your phone,
you may be asked additional questions (i.e. if you
would like to download your phonebook). Scroll
and use OK to select your responses.
Connect Bluetooth
DeviceConnect a previously paired Bluetooth-enabled
phone.
1. Press OK to select and view a list of
previously paired phones.
2. Scroll until the desired device is chosen,
then press OK to connect the phone.
Note:Only one device can be connected at a
time. When another phone is connected, the
previous one is disconnected.
Set As Primary
Phone?
Set a previously paired phone as your primary
phone.
Press OK to select and scroll to select the
desired phone. Press OK to confirm
Note:SYNC attempts to connect with the
primary phone at every ignition cycle. When a
phone is selected as primary, it appears first in
the list and is marked with an *.
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If you select: You can:
Set Bluetooth
On/Off
Turn the Bluetooth feature on and off.
Press OK and scroll to toggle between On and
Off. When the desired selection is chosen, press
OK.
Note:Turning Bluetooth off disconnects all
Bluetooth devices and deactivates all Bluetooth
features.
Delete DeviceDelete a paired phone.
Press OK and scroll to select the device. Press
OK to confirm.
Delete All Devices
Delete all previously paired phones (and all
information originally saved with those phones).
Press OK to select.
ReturnExit the current menu.1This is a speed-dependent feature.
Advanced Menu Options
This menu allows you to access settings such as prompts, languages,
defaults, perform a master reset, install an application and view system
information.
1. Press the phone button to enter the Phone Menu.
2. Scroll until System Settings appears and press OK.
3. Scroll until Advanced appears and select OK.
4. Scroll to select from the following options:
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If you select: You can:
Install Application?Install applications you have downloaded.
Press OK and scroll to select. Press OK to
confirm.
System InfoAccess the Auto Version number as well as
the FDN number.
Press OK to select.
MAP ProfileThis is a Bluetooth component which can
further help your phone with the exchange of
text messages.
ReturnExit the current menu.
SYNC APPS AND SERVICES (IF EQUIPPED)
Note:In order for the following features to work, your cellular phone
must be compatible with SYNC. To check your phone’s compatibility, visit
www.SYNCMyRide.com or www.syncmaroute.ca.
•SYNC Services (if equipped, U.S. only): Provides access to traffic,
directions and information such as travel, horoscopes, stock prices and
more.
•911 Assist™: Can alert 911 in the event of an emergency.
•Vehicle Health Report (if equipped, U.S. only): Provides a diagnostic
and maintenance report card of your vehicle.
911 Assist™
WARNING:Unless the 911 Assist™ setting is set on prior to a
crash, the system will not dial for help which could delay response
time, potentially increasing the risk of serious injury or death after a crash.
WARNING:Do not wait for 911 Assist™ to make an emergency call
if you can do it yourself. Dial emergency services immediately to
avoid delayed response time which could increase the risk of serious injury
or death after a crash. If you do not hear 911 Assist™ within five seconds
of the crash, the system or phone may be damaged or non-functional.
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WARNING:Always place your phone in a secure location in the
vehicle so it does not become a projectile or get damaged in a
collision. Failure to do so may cause serious injury to someone or damage
the phone which could prevent 911 Assist™ from working properly.
Note:SYNC911 Assist™ feature must be set on prior to the incident.
Note:Before setting this feature on, ensure that you read the 911
Assist™ privacy notice later in this section for important information.
Note:If 911 Assist™ is turned on or off by any user, that setting applies
for all paired phones. If 911 Assist™ is turned off, a voice message plays
and/or a display message/icon comes on when the vehicle is started after
a previously paired phone connects.
Note:Every phone operates differently. While SYNC911 Assist™ works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag or activates the fuel pump shut-off, your
SYNC equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connectedBluetooth-enabled phone.
For more information about 911 Assist™, visit www.SYNCMyRide.com or
www.syncmaroute.ca.
•For information on airbag deployment, refer to theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, refer to theRoadside
Emergencieschapter.
Setting 911 Assist™ On
Perform the following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist is selected.
3. Press OK to confirm and enter the 911 Assist menu.
4. Scroll to select between On and Off selections.
5. Press OK when the desired option appears in the radio display. Set
On or Set Off appears in the display as confirmation.
Off selections include: Off with reminder and Off without reminder. Off
with reminder provides a display and voice reminder at phone connection
at vehicle start. Off without reminder provides a display reminder only
without a voice reminder at phone connection.
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