2013 FORD FLEX service

Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.This is a free feature, but you
must first register online to use
it.
Make sure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the
report on the
website, or I
receive a system
error.The preferred
dealer
information did
not load correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I’m unable to
submit a report.This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.Update your mobile number in
your account on the website.
Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.The phone in use
is not activated,
OR
Your phone has
ID blocker active.This is a free feature, but you
must first register online to use
it.
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
SYNC447
2013 Flex(471)
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USA(fus)

INTRODUCTION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
Note:Some features are not available while the vehicle is moving.
This system uses a four-corner strategy to provide quick access to
vehicle features and settings. The comprehensive touchscreen provides
easy interaction with your cellular phone, multimedia, climate control
and navigation system. The corners display any active modes within
those menus, such as your phone being connected or the climate
temperature.
Press to select any of the following:
•Clock
•Sound
•Settings
•Display
•Vehicle
•Help
Press to select any of the following:
•SYNC Services
•Notifications
•SYNC Apps
•SIRIUS Travel Link
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•SOUND: Touch the word to access the Sound menu where you can make
adjustments to settings such as: Bass, Treble, Midrange, Balance and
Fade, THX Deep Note Demo (if equipped), DSP (if equipped),
Occupancy Mode (if equipped), and Speed Compensated Volume settings.
•Hazard flasher: Press the button to turn the hazard flashers on or off.
Cleaning the Touchscreen Display
Clean the display with a clean, soft cloth such as one used for cleaning
glasses. If dirt or finger prints are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray alcohol onto the display. Do
not use detergent or any type of solvent to clean the display.
Support
The SYNC support team is available to help you with any questions you
aren’t able to answer on your own.
Monday-Saturday, 8:30 am-8pm EST
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.
Safety information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
•Do not attempt to service or repair SYNC. See your authorized
dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
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2013 Flex(471)
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USA(fus)

Potential station issues
Issue Cause Action
Sound fading or
blending in and outThe radio is shifting
between analog and
digital audio.None - reception issue
that may clear up as
you continue to drive.
Audio mute delay
when selecting
HD2/HD3, multicast
preset or direct tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.None - this is normal
behavior. Wait until
the audio is available.
Cannot access
HD2/HD3 multicast
channel when recalling
a preset or from a
direct tuneThe previously stored
multicast preset or
direct tune is not
available in your
current reception area.None - the station is
not available in your
current location.
Text information does
not match currently
playing audioData service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.*
No text information
shown for currently
selected frequencyData service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.*
HD2–HD7 stations not
found when Scan is
pressed.Pressing Scan disables
HD2–HD7 channel
search.None - this is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio™ Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio logos
are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company
and iBiquity Digital Corp. are not responsible for the content sent using HD
Radio technology. Content may be changed, added or deleted at any time at
the station owner’s discretion.
MyFord Touch™473
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

“TUNE”
“SAT 2”
“SAT 2 preset <#>”
“SAT 3”
“SAT 3 preset <#>”
“Help”
SIRIUS Satellite Radio Information
Note:SIRIUS reserves the unrestricted right to change, rearrange, add
or delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
SIRIUS satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed SIRIUS satellite radio system includes hardware
and a limited subscription term which begins on the date of sale or lease
of the vehicle. Refer to your authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a complete list of SIRIUS satellite
radio channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call SIRIUS at
1–888–539–7474.
Satellite radio electronic serial number (ESN):You need your ESN
to activate, modify or track your satellite radio account. The ESN is
found on the System Information Screen (SR ESN:XXXXXXXXXXXX). To
access your ESN, press the bottom left corner of the touchscreen, then
SIRIUS > Options > ESN.
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2013 Flex(471)
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USA(fus)

Potential satellite radio reception issues
Antenna obstructionsFor optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other material as far away
from the antenna as possible.
TerrainHills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking garages,
dense tree foliage and thunderstorms can
interfere with your reception.
Station overloadWhen you pass a ground-based broadcast
repeating tower, a stronger signal may
overtake a weaker one and the audio system
may mute.
Satellite radio signal
interferenceYour display may show ACQUIRING...to
indicate the interference and the audio
system may mute.
SIRIUS troubleshooting tips
Radio Display Condition Possible Action
Acquiring Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault/SIRIUS
system failureInternal module or
system failure present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
your authorized dealer
for service.
Invalid Channel Channel no longer
available.Tune to another
channel or choose
another preset.
480MyFord Touch™
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USA(fus)

SIRIUS troubleshooting tips
Radio Display Condition Possible Action
Unsubscribed Channel Subscription not
available for this
channel.Contact SIRIUS at
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal Loss of signal from the
SIRIUS satellite or
SIRIUS tower to the
vehicle antenna.The signal is currently
being blocked. When
you move into an open
area, the signal should
return.
Updating Update of channel
programming in
progress.No action required.
The process may take
up to three minutes.
Call SIRIUS
1–888–539–7474Satellite service has
been deactivated by
SIRIUS Satellite Radio.Call SIRIUS at
1–888–539–7474 to
reactivate or resolve
subscription issues.
No Channels Available All the channels in the
selected category are
skipped or locked.Using the channel
guide, unlock or
unskip the channels.
Subscription Updated SIRIUS has updated
the channels available
for your vehicle.No action required.
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Phone Settings
Press Phone > Settings, or Menu > Settings > Phone, then select from
the following settings:
If you select: You can:
Bluetooth DevicesConnect, disconnect, add or delete a device, as
well as save it as a favorite.
Bluetooth on/offTurn Bluetooth on or off.
Do not disturbHave all calls go directly to your voice mail and
not ring in the vehicle cabin. With this feature
turned on, text message notifications are also
suppressed and do not ring inside the cabin.
911 AssistTurn 911 Assist™ on or off. Refer to911
Assist™in theSYNC Services and Apps
section.
Phone ringerSelect what ring tone you would like to hear
when you receive a call. Choose from possible
system ring tones, your currently paired
phone’s ring tone, a beep, text-to-speech or if
you would like the notification to be silent.
Text message
notificationSelect how you would like to be notified when
you receive a text message, if supported by
your phone. Choose from possible system alert
tones, text-to-speech or silent.
Internet Data
Connection*Use this screen to make adjustments to your
internet data connection. Select to make your
connection profile with the PAN (personal area
network) or to turn off your connection. You
can also choose to make adjustments to your
settings or have the system always connect,
never connect when roaming or query on
connect. Press ? for additional information.
Manage PhonebookAccess features such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Display call historyDisplay call history.
*If compatible
496MyFord Touch™
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)