USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
462SYNC®
2013 F-250/350/450/550(f23)
Owners Guide gf, 3rd Printing, December 2012
USA(fus)
Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps>911 Assist,>On.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
MyFord Touch® (If Equipped)517
2013 F-250/350/450/550(f23)
Owners Guide gf, 3rd Printing, December 2012
USA(fus)
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the occupant(s)
in your vehicle is able to talk with the operator. Be prepared to provide
your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist hardware sustains damage in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) thrown from your vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that
your vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, United States Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems electronically monitored by your
vehicle and will not monitor or report the status of any other system,
(such as brake lining wear). Failure to perform scheduled maintenance
and regularly inspect your vehicle may result in vehicle damage and
serious injury.
Note:
Your Vehicle Health Report feature requires activation prior to use.
Visit www.SYNCMyRide.com to register. There is no fee or subscription
associated with Vehicle Health Report, but you must register to use this
feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review the
Vehicle Health Report Privacy Notice.
518MyFord Touch® (If Equipped)
2013 F-250/350/450/550(f23)
Owners Guide gf, 3rd Printing, December 2012
USA(fus)
SETTINGS
A. Clock
B. Display
C. Sound
D. Vehicle
E. Settings
F. Help
Under this menu, you can set your clock, access and adjust the
display, sound and vehicle settings as well as access settings for
specific modes or the help feature.
Clock
Note:You cannot manually set the date. Your vehicle’s GPS does this for you.
Note:If the battery has been disconnected, your vehicle needs to acquire
a GPS signal to update the clock. Once your vehicle acquires the signal, it
may take a few minutes for the update to display the correct time.
1. Press theSettings icon >Clock.
2. Press+and to adjust the time.
From this screen, you can also make other adjustments, such as 12– or
24–hour mode, activate GPS time synchronization and have the system
automatically update for daylight savings time and new time zones.
You can also turn the outside air temperature display on and off. It
appears at the top center of the touchscreen, next to the time and date.
The system automatically saves any updates you make to the settings.
A
B
C
D
E
F
520MyFord Touch® (If Equipped)
2013 F-250/350/450/550(f23)
Owners Guide gf, 3rd Printing, December 2012
USA(fus)
911 Assist™ ......................441, 516
A
ABS (see Brakes) .....................223
Accessing and using your
USB port ....................................494
Accessing call history/phone
book during active call .............429
Accessing your calendar ..........515
Accessing your media menu
features ......................................454
Accessing your phone menu
features ......................................431
Accessory delay ..........................92
Active call menu options .........429
Adding (pairing) a phone ........502
Advanced menu options ...439, 459
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................439
Airbag supplemental restraint
system ..........................................48
and child safety seats ..............49
description ................................48
disposal ......................................60
driver airbag ..............................48
passenger airbag .......................48
passenger deactivation
switch ........................................51
side airbag ...........................48, 56
Air cleaner filter ...............323, 395
Air conditioning ........................146
manual heating and air
conditioning system ...............146
Air filter .............................323, 395All Wheel Drive (AWD),
driving off road .........................209
Ambient mood/lighting .....522–523
Ambulance packages ..................16
AM/FM .......................................481
Antifreeze
(see Engine coolant) ................307
Anti-lock brake system
(see Brakes) ..............................223
Anti-theft system ..................77, 79
arming the system ..............77, 79
disarming a triggered system ..79
AppLink™ .................................449
Audio system
Single CD ................136–137, 140
Audio system
(see Radio) ................136–137, 140
Automatic transmission ............201
driving an automatic
overdrive .................................199
fluid, adding ............................313
fluid, checking ........................313
fluid, refill capacities ..............391
fluid, specification ..................391
Selectshift (SST) ....................204
Auxiliary Input Jack .................490
Auxiliary input jack (Line in) ..141
Auxiliary powerpoint ................178
A/V inputs ..........................143, 498
Axle
refill capacities ........................391
B
Battery .......................................318
acid, treating emergencies .....318
jumping a disabled battery ....279
Index569
2013 F-250/350/450/550(f23)
Owners Guide gf, 3rd Printing, December 2012
USA(fus)