911 Assist® (If Equipped)
WARNING:Unless the 911 Assist setting is set on before a
crash, the system will not dial for help, which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in your
vehicle so it does not become a projectile or damaged in a crash.
Failure to do so may cause serious injury to someone or damage the
phone, which could prevent 911 Assist from working properly.
Note:The SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note:If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
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Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps>911 Assist,>On.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
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Media Player
Press the Settings icon >Settings>Media Player,then select
from the following:
Media player
AutoplayWhen this feature is on, the system
automatically switches to the media source
upon initial connection. This allows you to
listen to music during the indexing process.
When this feature is off, the system does not
automatically switch to the inserted media
source.
Bluetooth DevicesSelect to connect, disconnect, add or delete a
device. You can also set a device as your
favorite so that the system automatically
attempts to connect to that device at every
ignition cycle.
Gracenote Database
InfoThis allows you to view the version level of
the Gracenote Database.
Gracenote MgmtWith this feature on, the Gracenote Database
supplies metadata information for your music
files. This overrides information from your
device. This feature defaults to off.
Cover Art PriorityWith this feature on, the Gracenote Database
supplied cover art for your music files. This
overrides any art from your device. This
feature defaults to Media Player.
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Phone Settings
Press the Settings icon >Settings>Phone,then select from
the following:
Phone
Bluetooth DevicesConnect, disconnect, add or delete a device, as
well as save it as a favorite.
BluetoothTurn Bluetooth on and off.
Do Not DisturbHave all calls go directly to your voice mail and
not ring inside your vehicle. With this feature
turned on, text message notifications are also
suppressed and do not ring inside your vehicle.
911 AssistTurn on or turn off the 911 Assist feature. See
911 Assistin theSYNC applications and
servicessection.
Phone RingerSelect the type of notification for phone calls -
ring tone, beep, text to speech, or have it be
silent.
Text Message
NotificationSelect the type of notification for text messages
- alert tone, beep, text to speech, or have it be
silent.
Internet Data
ConnectionIf compatible with your phone, you can adjust
your internet data connection. Select to make
your connection profile with the personal area
network or to turn off your connection. You can
also choose to adjust your settings or have the
system always connect, never connect when
roaming or query on connect. Press?for more
information.
Manage PhonebookAccess features, such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Roaming WarningHave the system alert you when in Roaming
mode.
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Wireless & Internet
USB Mobile
BroadbandInstead of using Wi-Fi, your system can also
use a USB mobile broadband connection to
access the internet. (You must turn on your
mobile broadband device on your personal
computer before connecting it to the system.)
This screen allows you to set up what is your
typical area for your USB mobile broadband
connection. (USB mobile broadband settings
may not display if the device is already on.)
You can select the following: Country, Carrier,
Phone Number, User Name and Password.
Bluetooth SettingsShows you the currently paired devices as
well as giving you your typical Bluetooth
options to connect, disconnect, set as favorite,
delete and add device. Bluetooth is a
registered trademark of the Bluetooth SIG.
Prioritize
Connection MethodsChoose your connection methods and change
them as needed. You can select to Change
Order and have the system either always
attempt to connect using a USB mobile
broadband or using Wi-Fi.
The Wi-Fi CERTIFIED Logo is a
certification mark of the Wi-Fi Alliance.
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USB Mobile Broadband
Instead of using Wi-Fi, your system can also use a USB mobile broadband
connection to access the internet. (You must activate your mobile
broadband device on your PC prior to connecting it to the system.)
This screen allows you to set up what is your typical area for your USB
mobile broadband connection. (USB mobile broadband settings may not
be displayed if the device is already activated.) You can select the
following:
•Country
•Carrier
•Phone Number
•User Name
•Password
Prioritize Connection Methods
This screen allows you to choose your connection methods and change
them as needed. You can select to Change Order and have the system
either always attempt to connecting using a USB mobile broadband or
using Wi-Fi.
Bluetooth Settings
Shows you what device is currently paired with the system as well as
giving you your typical Bluetooth options to connect, disconnect, set as
favorite, delete and add device.
Bluetooth is a registered trademark of the Bluetooth SIG.
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interior lamps ...........................89
replacing bulbs .......327, 329–330
Lane change indicator
(see Turn signal) ........................88
LATCH anchors ...........................31
Lights, warning and indicator ....99
Listening to music ....................478
Loading instructions .................247
Load limits .................................241
Locks
autolock .....................................73
childproof ..................................35
doors ..........................................72
Lug nuts ....................................387
Lumbar support, seats .............158
M
Making and receiving calls .......502
Manual transmission
fluid capacities ........................391
MAP DVD - Loading and
Unloading ..................................502
Map icons ..................................545
Map mode ..................................543
Map preferences .......................542
Map updates ..............................546
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................458
Message center .................104–105
warning messages ...................119
Mirrors ...................................92, 94
fold away .............................93–94
programmable memory ............63
side view mirrors (power) .......92Moon roof ....................................96
Motorcraft® parts .............332, 395
MyFord Touch™ system ..........466
MyKey ..........................................67
N
Navigation features ...................537
Navigation voice commands ....547
Notifications ..............................515
O
Octane rating ............................191
P
Pairing other phones ........426, 502
Pairing your phone ...................501
Pairing your phone for
the first time .....................426, 501
Parental MyKey programming ...67
Parking brake ............................224
Parts
(see Motorcraft® parts) ..........395
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................437
Phone redial ..............................431
Phone settings ..................505, 528
Phone voice commands ............507
Playing music (by artist,
album, genre, playlist,
tracks, similar) ..........................455
POI categories ...........................539
Point of Interest (POI) .............539
Index573
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