2013 FORD F SERIES MOTORHOME AND COMMERCIAL CHASSIS service

Note:Certain states require electric trailer brakes for trailers over a
specified weight. Be sure to check state regulations for this specified
weight. The maximum trailer weights listed may be limited to this
specified weight, as the vehicle’s electrical system may not include the
wiring connector needed to activate electric trailer brakes.
Your vehicle may tow a Class I, II or III trailer provided the maximum
trailer weight is less than or equal to the maximum trailer weight listed
for your vehicle configuration on the following chart.
Rear axle
ratioMaximum
GVWR - lb (kg)Maximum
GCWR - lb (kg)Maximum Trailer
Weight - lb (kg)
4.30 16000 (7257) 23000 (10432) 7000 (3175)
4.30 18000 (8165) 23000 (10432) 5000 (2268)
4.88 18000 (8165) 25000 (11340) 7000 (3175)
4.88 19500 (8845) 26000 (11793) 6500 (2894)
5.38 20500 (9299) 26000 (11793) 5500 (2500)
5.38 22000 (9979) 26000 (11793) 4000 (1814)
6.17 24000 (10886) 30000 (13608) 6000 (2721)
6.17 26000 (11793) 30000 (13608) 4000 (1814)
ESSENTIAL TOWING CHECKS
Follow these guidelines to ensure safe towing:
•Do not tow a trailer until your vehicle has been driven at least
1000 miles (1600 kilometers).
•Consult your local motor vehicle laws for towing a trailer.
•Refer to the instructions included with towing accessories for the
proper installation and adjustment specifications.
•Service your vehicle more frequently if you tow a trailer. Refer to your
scheduled maintenance information.
•If you use a rental trailer, follow the instructions the rental agency
gives you.
For load specification terms found on the tire label and Safety
Compliance label and for instructions on calculating your vehicle’s load,
refer toLoad limitin theLoad Carryingchapter.
Remember to account for the trailer tongue weight as part of the vehicle
load when calculating the total vehicle weight.
Towing55
2013 Motorhome(mot)
Owners Guide gf, 1st Printing
USA(fus)

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider. When calling for a tow truck, let the
operator know what kind of vehicle you have.
It is recommended that your vehicle be towed with a wheel lift (with the
rear wheels on the ground and front wheels off the ground) or flatbed
equipment. If the vehicle is towed by other means, or incorrectly, vehicle
damage may occur.
To avoid transmission damage when towing your vehicle from the front
with the rear wheels on the ground, do not exceed a maximum distance
of 50 miles (80 kilometers) and maximum speed of 35 mph (56 km/h). If
the maximum distance or speed is to be exceeded, the driveshaft must
be removed by a qualified technician or transmission damage will result.
TOWING THE VEHICLE ON FOUR WHEELS
Emergency Towing
In the event your vehicle becomes disabled (without access to wheel
dollies, car-hauling trailer, or flatbed transport vehicle), it can be
flat-towed (all wheels on the ground, regardless of the
powertrain/transmission configuration) under the following conditions:
•The vehicle is facing forward so that it is towed in a forward direction.
•The transmission is placed in N (Neutral). Refer toAutomatic
transmissionin theTransmissionchapter if you cannot move the
transmission into N (Neutral).
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 miles (80 kilometers).
Towing59
2013 Motorhome(mot)
Owners Guide gf, 1st Printing
USA(fus)

ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare, if provided with the vehicle
(except vehicles that have been supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver 5 gallons (18.9L) of fuel to a
disabled vehicle. Fuel delivery service is limited to two no-charge
occurrences within a 12-month period.
•towing – Ford and Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
62Roadside Emergencies
2013 Motorhome(mot)
Owners Guide gf, 1st Printing
USA(fus)

Vehicles sold in the U.S. : Using roadside assistance
Customers who require roadside assistance, may contact 1-800-444-3311.
Vehicles sold in Canada : Getting roadside assistance
Canadian customers who require roadside assistance, call
1–800–665–2006.
Vehicles sold in Canada : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In Canada, the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and benefits may differ from the U.S.
coverage. Please refer to your Warranty Guide or visit our website at
www.ford.ca for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.
Hazard Flasher Control
Note:With extended use, the flasher may run down your battery.
The hazard flasher is located on the
steering column, just behind the
steering wheel. The hazard flashers
will operate when the ignition is in
any position or if the key is not in
the ignition.
•Press the flasher control and all
front and rear direction signals
will flash.
•Press the flasher control again to turn them off.
Use it when your vehicle is disabled and is creating a safety hazard for
other motorists.
Roadside Emergencies63
2013 Motorhome(mot)
Owners Guide gf, 1st Printing
USA(fus)

GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized dealer for warranty
repairs. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer. In certain instances, Ford may authorize that your
vehicle be repaired at a repair center other than an authorized dealer
facility. A reasonable time must be allowed to perform a repair after
taking your vehicle to the authorized dealer. Repairs will be made using
Ford or Motorcraft parts, or remanufactured or other parts that are
authorized by Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at 1-800-392-3673 (FORD).
Away from home
If you own a motorhome built on a Ford Chassis and are away from
home when your vehicle needs service, or if you need more help than
the authorized dealer could provide, after following the steps above,
contact the Ford Motorhome Customer Assistance Center to find an
authorized dealer or service location to help you. In the United States
and Canada call 1-800-444-3311 Open 365/24/7.
Ford Motorhome Customer Assistance Center
P.O. Box 141266
Irving , TX 75014-1266
Customer Assistance67
2013 Motorhome(mot)
Owners Guide gf, 1st Printing
USA(fus)

In order to help service your motorhome vehicle, please have the
following information available when contacting the Motorhome
Customer Assistance Center:
•telephone number where you can be reached
•vehicle location (city and state)
•year and make of your vehicle
•date of vehicle purchase
•current odometer reading
•vehicle identification number (VIN).
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18000 miles (29 000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
68Customer Assistance
2013 Motorhome(mot)
Owners Guide gf, 1st Printing
USA(fus)

You are required to submit your warranty dispute to BBB AUTO LINE
before asserting in court any rights or remedies conferred by California
Civil Code Section 1793.22(b). You are also required to use BBB AUTO
LINE before exercising rights or seeking remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and remedies not created by California
Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the services
you needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
Customer Assistance69
2013 Motorhome(mot)
Owners Guide gf, 1st Printing
USA(fus)

You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
70Customer Assistance
2013 Motorhome(mot)
Owners Guide gf, 1st Printing
USA(fus)