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ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
300Roadside Emergencies
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cluster or center stack display to alert the driver that battery protection
actions are active. See theInformation displaysin theInstrument
ClusterandEntertainment systemschapters for more information.
These messages are only for notification that an action is taking place,
and do not necessarily indicate that an electrical problem exists or that
the battery requires replacement.
Electrical accessory installation
To ensure proper operation of the BMS, any electrical devices that are
added to the vehicle should not have their ground connection made
directly at the negative battery post. A connection at the negative battery
post can cause inaccurate measurements of the battery condition and
potential incorrect system operation.
Note:Electrical or electronic accessories added to the vehicle by the
dealer or the owner may adversely affect battery performance and
durability and may also affect the performance of other electrical systems
in the vehicle.
When a battery replacement is required, the battery should only be
replaced with a Ford recommended replacement battery that matches
the electrical requirements of the vehicle. After battery replacement, or
in some cases after charging the battery with an external charger, the
BMS requires eight hours of vehicle sleep time (key off with doors
closed) to relearn the new battery state of charge. Prior to relearning
state of charge, the BMS may disable electrical features (to protect the
battery) earlier than normal.
CHECKING THE WIPER BLADES
Run the tip of your fingers over the edge of the blade
to check for roughness.
Clean the wiper blades with washer fluid or water
applied with a soft sponge or cloth.
Maintenance339
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Motorcraft part numbers
Component 3.5L V6 engine 2.0L EcoBoost™
engine
Air filter element FA-1884 FA-1884
Battery BXT-65-650 BXT-65-650
Oil filter FL-500-S FL-910-S
Spark plugs
1SP-520 SP-527
Cabin air filter FP-68 FP-68
Windshield wiper
bladeWW-2206-PF (driver side)
WW-2600-PF (passenger side)
1For spark plug replacement, see your authorized dealer. Refer to
scheduled maintenance informationfor the appropriate intervals for
changing the spark plugs.
Note:Replace the spark plugs with ones that meet Ford material and
design specifications for your vehicle, such as Motorcraftor equivalent
replacement parts. The customer warranty may be void for any damage
to the engine if such spark plugs are not used.
VEHICLE IDENTIFICATION NUMBER
The vehicle identification number is
located on the driver side
instrument panel.
Please note that in the graphic,
XXXX is representative of your
vehicle identification number.
XXXXXXXXXXXXXXXXX
Capacities and Specifications397
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911 Assist™ ...................... 446, 523
A
ABS (see Brakes) ..................... 235
Accessing and using your
USB port .................................... 502
Accessing call history/phone
book during active call ............. 435
Accessing your calendar .......... 523
Accessing your media menu
features ...................................... 458
Accessing your phone menu
features ...................................... 436
Accessory delay ........................ 107
Active call menu options ......... 435
Active Park Assist ..................... 244
Adaptive Cruise Control ........... 254
Adding (pairing) a phone ........ 510
Advanced menu options ... 445, 464
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) .............................. 445
Airbag supplemental restraint
system .......................................... 51
and child safety seats .............. 52
description ................................ 51
disposal ...................................... 60
driver airbag .............................. 51
passenger airbag ....................... 51
side airbag ........................... 51, 55
Air cleaner filter ............... 341, 397
Air conditioning ........................ 158
manual heating and air
conditioning system ............... 158All Wheel Drive (AWD),
driving off road ......................... 227
Ambient mood/lighting ............. 528
Ambulance packages .................. 16
AM/FM ....................................... 487
Anti-lock brake system
(see Brakes) .............................. 235
Anti-theft system .................. 86, 89
arming the system .............. 86, 89
disarming a triggered system .. 89
Audio system
Single CD ................ 146, 150–151
Audio system
(see Radio) ................ 146, 150–151
Automatic transmission ............ 220
fluid, adding .................... 333–334
fluid, checking ................ 333–334
fluid, refill capacities .............. 393
fluid, specification .................. 393
Selectshift (SST) .................... 223
Auxiliary Input Jack ................. 498
Auxiliary input jack (Line in) .. 152
Auxiliary powerpoint ................ 199
A/V inputs .......................... 154, 507
Axle
lubricant specifications .......... 393
refill capacities ........................ 393
B
Battery ....................................... 337
acid, treating emergencies ..... 337
jumping a disabled battery .... 302
maintenance-free .................... 337
replacement, specifications ... 397
servicing .................................. 337
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