Page 427 of 497

USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC427
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)
Page 495 of 497

Q
Quick touch buttons .................469
R
Radio ..........................................118
Single CD ................................118
Radio reception .........................116
Radio voice commands .....442, 448
Rear heated seats .....................175
Rear seat entertainment
system ........................................128
Rear view camera display ........233
Rear window defroster ............146,
148, 150, 152
Receiving a text message .........397
Recommendations for
attaching safety restraints for
children ........................................24
Relays ................................281–282
Remote entry system
illuminated entry ......................65
locking/unlocking doors ...........62
opening the trunk .....................63
replacing the batteries .............53
Roadside assistance ..................268
Roll stability control .................229
Roof rack ...................................240
S
Safety Belt Maintenance ............42
Safety belts
(see Safety restraints) ...............36
Safety defects, reporting ..........280
Safety information ....................386Safety restraints ..............36–37, 39
Belt-Minder.............................40
extension assembly ..................38
for adults .............................36–37
for children .........................19, 24
safety belt maintenance ...........42
seat belt maintenance ..............42
warning light and chime ..........40
Safety restraints -
LATCH anchors ...........................27
Safety seats for children ......19, 24
Safety Compliance
Certification Label ....................362
Satellite Radio ...........................451
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............373
SD card ......................................464
Seat belts
(see Safety restraints) ...............36
Seats
child safety seats ................19, 24
cleaning ...................................319
climate control ........................167
filter .........................................360
front seats ...............................161
heated ......................................175
memory seat .....................54, 164
SecuriCode keyless entry
system ..........................................71
SecuriLock passive anti-theft
system ..........................................73
Selecting your media source
(USB, Line in, BT audio) .........416
Setting a destination ................464
Setting the clock .......................118
Side air curtain ...........................48
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2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)
Page 497 of 497

Troubleshooting ................142, 472
Turn signal ..................................84
U
Universal garage door opener ..179
USB port ....................................124
Using privacy mode ..................394
V
Vehicle health report ................407
Vehicle Identification Number
(VIN) ..........................................361
Vehicle loading ..........................241
Ventilating your vehicle ...........197
Voice commands in media
mode ..........................................414Voice commands in phone
mode ..........................................391
Voice recognition ......................436
W
Warning lights (see Lights) .......95
Washer fluid ......................299–300
Water, Driving through .............265
Where am I? ..............................460
Windows
power .........................................87
rear wiper/washer .....................81
Windshield washer fluid and
wipers ..........................................80
checking and adding
fluid ..................................299–300
replacing wiper blades ...........302
Wrecker towing .........................262
Index497
2013 Expedition(exd)
Owners Guide gf, 1st Printing
USA(fus)
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