2013 FORD ESCAPE phone

See Supplementary Restraints System
(page 35). Important information
regarding airbag deployment is in this
chapter.
See Roadside Emergencies (page 197).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On
1. Press the phone button to enter thePhone menu.
2. Scroll until 911 Assist is selected.
3. Press OK to confirm and enter the 911 Assist menu.
4. Scroll to choose between the On and Off selections.
5. Press OK when the desired option appears in the radio display. Set On or
Set Off appears in the display as
confirmation.
Off selections include: Off with reminder
and Off without reminder. Off with
reminder provides a display and voice
reminder at phone connection at vehicle
start. Off without reminder provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• A Bluetooth-enabled and compatible
phone has to be paired and connected
to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
activate 911 Assist); however, if 911 Assist
is triggered, SYNC tries to contact
emergency services. If a connected phone
is damaged or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
Failure to cancel the call results in
SYNC attempting to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If the call is not cancelled and a successful
call is made, a pre-recorded message is
played for the 911 operator, then the
occupant(s) in the vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems
are capable of receiving this information
electronically.
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911 Assist May Not Work If
•Your mobile phone or 911 Assist
hardware was damaged in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) paired and connected to
the system was thrown from the
vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to
emergency services that the vehicle has
been in a crash involving the deployment
of an airbag or activation of the fuel pump
shut-off. Certain versions or updates to 911
Assist may also be capable of
electronically or verbally disclosing to 911
operators the vehicle location or other
details about the vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report
WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems that are
electronically monitored by the vehicle and
will not monitor or report the status of any
other system, (i.e., brake lining wear).
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage and serious injury.
Note: Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your mobile phone. Before
running a report, review Vehicle Health
Report privacy notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to automatically remind you to run reports
at specific mileage intervals. Mobile phone
airtime usage may apply when reporting.
The system allows you to check your
vehicle's overall health in the form of
diagnostic report card. The vehicle health
report contains valuable information such
as:
• Vehicle diagnostic information
• Scheduled maintenance
• Open Recalls and Field Service Actions
• Unserviced items from vehicle
inspections by your authorized dealer
To run a report (after the vehicle has been
running a minimum of 60 seconds):
1. Press the phone button to enter the Phone menu.
2. Scroll until Vehicle Health is selected
and press OK.
3. Scroll to select from User Preferences or Run Report.
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Vehicle Health Report OptionsAutomatic Reports: Press OK and select on or off. Select
"On" to have SYNC automatically prompt you to run a
health report at certain mileage intervals. You must first
turn this feature on before you can select the mileage
intervals at which you would like to be prompted.
User Preferences: Press
OK to select and enter the
menu. Scroll to select from:
Mileage Intervals: Press OK. Scroll to select between
5000, 7500 or 10000 mile intervals and press OK to make
your selection.
Return: Press OK to exit the menu.
Press OK for SYNC to run a health report of your vehicle's
diagnostic systems and send the results to Ford where it
is combined with scheduled maintenance information,
open recalls and other field service actions and un-serviced
vehicle inspection items from your authorized dealer.
Run Report
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report,
Ford Motor Company may collect your
mobile phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect additional vehicle information. Ford
may use the vehicle information it collects
for any purpose. If you do not want to
disclose your mobile phone number or
vehicle information, do not run the feature
or set up your Vehicle Health Report profile
at www.SYNCMyRide.com. Refer to
Vehicle Health Report Terms and
Conditions, and Privacy Statement at
www.SYNCMyRide.com for more
information. SYNC Services: Traffic, Directions
& Information (TDI)
Note:
SYNC Services requires activation
prior to use. Visit www.SYNCMyRide.com
to register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
mobile phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See Using SYNC® With
Your Phone (page 283).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your mobile phone. Make sure
your mobile phone is not blocking caller ID
before using SYNC Services.
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Note:The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features are provided only as an
aid. Make your driving decisions based on
your observations of local conditions and
existing traffic regulations. Do not follow
the route suggestions if doing so would
result in an unsafe or illegal maneuver, if you
would be placed in an unsafe situation, or
if you would be directed into an area that
you consider unsafe. Maps used by this
system may be inaccurate because of errors,
changes in roads, traffic conditions or driving
conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect the vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request
and for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect the
vehicle travel information or other
information identified in the Terms and
Conditions, do not activate or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using
Voice Commands
1. Press the voice button. 2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled mobile
phone.
3. Once you're connected to the service, follow the voice prompts to request
the desired service such as traffic or
directions. You can also say "What are
my choices?" to receive a complete list
of available services from which to
choose.
4. Say "Services" to return to the services
main menu or for help, say "Help".
Connecting to SYNC Services Using
the Phone Menu
1. Press the phone button to enter the Phone menu.
2. Scroll until Services appears in the display.
3. Press OK to confirm and enter the Services menu. The display indicates
the system is connecting.
4. Press OK. SYNC initiates the call to the
services portal.
5. Once you're connected to the service, follow the voice prompts to request
the desired service such as traffic or
directions. You can also say "What are
my choices?" to receive a complete list
of available services from which to
choose.
6. Say "Services" to return to the services
main menu or for help, say "Help".
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say "Directions" or "Business search".
To find the closest business or type of
business to your current location just
say "Business search" and then
"Search near me". If you need further
assistance in finding a location you can
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say "Operator" at any time within a
directions or business search to speak
with a live operator. You may also be
prompted to speak with an operator.
The live operator can assist you by
searching for businesses by name or
by category, residential addresses by
street address or by name or specific
street intersections. Operator Assist is
a feature of your SYNC Services
subscription. For more information on
Operator Assist visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
destination. Once your destination is
selected, your current vehicle location
is uploaded and a route based on
current traffic conditions is calculated
and sent back to your vehicle. After the
route download is complete, the phone
call is automatically ended. You then
receive audible and visual driving
instructions as you travel towards you
destination. 3.
While on an active route, you can select
or say "Route summary" or "Route
status" to view the Route Summary
turn list or the Route Status ETA. You
can also turn voice guidance on or off,
cancel the route or update the route.
If you miss a turn, SYNC automatically asks
if you want the route updated. Just say
"Yes" when prompted and a new route is
delivered to your vehicle.
Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say "Goodbye" from the SYNC Services main menu.
SYNC Services Quick Tips
You can personalize your services feature to provide
quicker access to your most used or favorite information.
You can save address points such as work or home. You
can also save favorite information like sports teams or a
news category. To learn more, log onto
www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while you are
connected to SYNC TDI Services) to interrupt a voice
prompt or an audio clip (such as a sports report), wait for
the listening tone, then say your voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-
enabled mobile phone number, not your VIN (Vehicle
Identification Number). You can pair and connect your
phone to any vehicle equipped with Traffic, Directions and
Information and continue enjoying your personalized
services.
Portable
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SYNC Services Quick Tips
You can even access your account outside the vehicle.
Just use the number on your phone's call history. Traffic
and Directions features do not function properly but
information services and the 411 connect and text message
features are available.
USING SYNC® WITH YOUR
MEDIA PLAYER
You can access and play music from your
digital music player over the vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories such as artists, albums, etc.
SYNC is capable of hosting nearly any
digital media player including: iPod®,
Zune ™, "Plays from device" players, and
most USB drives. SYNC also supports
audio formats such as MP3, WMA, WAV
and ACC.
Connecting Your Digital Media
Player to the USB Port
Note: If your digital media player has a
power switch, ensure that the device is
turned on.
To Connect Using Voice Commands
1. Plug the device into the vehicle's USB port.
2. Press the voice icon and when prompted, say "USB".
3. You can now play music by saying any of the appropriate voice commands.
Refer to the media voice commands.
To Connect Using the System Menu
1. Plug the device into the vehicle's USB port. 2. Press AUX and then MENU to enter
the Media menu.
3. Scroll until Select Source appears, then press OK.
4. Scroll to select USB and press OK.
5. Depending on how many digital media
files are on your connected device,
Indexing may appear in the radio
display. When indexing is complete, the
screen returns to the Play menu.
Press OK and scroll through selections of:
• Play All
• Albums
• Genres
• Playlists
• Tracks
• Explore USB
• Similar Music
• Return
What's Playing?
At any time when a track is playing, you
can press the voice icon and ask the
system "What's playing?". The system
reads the metadata tags (if populated) of
the playing track to you.
Media Voice Commands
Press the voice icon and, when
prompted, say "USB", then any
of the following:
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You Can
When You Select
Play your music by artist, album, genre, playlists, tracks,
similar music or to simply, play all. You can also choose
to Explore USB to view the supported digital music files
on your playing device.
Play Menu
· Select and play music from your USB port, auxiliary input
jack (line in) or stream music from your Bluetooth-enabled
phone.
Select Source
· Press OK to select, then scroll to choose from USB,
Bluetooth Audio, and Line In.
· When you select USB, and Autoplay is on, you can
access media files randomly as they are indexed. If turned
off, indexed media is not available until the indexing
process is complete. SYNC is capable of indexing thou-
sands of average size media and notifies you if the
maximum indexing file size is reached.
· Users who have Bluetooth phones that are capable of
streaming audio can press SEEK to play the previous or
next track.
· When you have already connected a device to the USB
port, you cannot access the line in feature. Some digital
media players require both USB and line in ports to stream
data and music separately.
· Choose to shuffle or repeat your music and select your
Autoplay settings. Once these selections are turned on,
they remain on until turned off.
Media Settings
· Some digital media players require both USB and line in
ports to stream data and music separately. Press OK to
select and then scroll to choose from Shuffle, Repeat or
Autoplay.
Interact with SYNC-capable mobile applications on your
smartphone.
Mobile Apps
Access Bluetooth Device menu listings (add, connect,
set as primary, on/off, delete) as well as Advanced menu
listings (prompts, languages, defaults, master reset, install
application and system information).
System Settings
Press OK to exit the media menu.
Exit Media Menu
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You Can
When You Select
Allows you to pair additional devices to the system.
Add Bluetooth Device *
1. Press OK to select and press OK again when Find SYNC
appears in the display.
2. Follow the directions in your phone's user guide to put
your phone into discovery mode. A six-digit PIN appears
in the display.
3. When prompted on your phone's six-digit display, enter
the PIN.
Connect a previously paired Bluetooth-enabled phone.
Connect Bluetooth Device
1. Press OK to select and view a list of devices.
2. Scroll until the desired device is chosen and press OK
to connect the device.
· Turn the Bluetooth feature on and off.
Set Bluetooth On/Off
· Press OK and scroll to toggle between On and Off. When
the desired selection is chosen, press OK. Turning
Bluetooth off disconnects all Bluetooth devices and
deactivates Bluetooth features.
· Delete a paired media device.
Delete Device
· Press OK and scroll to select the device. Press OK to
confirm.
· Delete all previously paired devices.
Delete All Devices
· Press OK to select.
Exit the current menu.
Return
* This is a speed-dependent feature.
Advanced Menu Options
1. Press AUX and then MENU to enter the Media menu. 2.
Scroll until System Settings appears
and select OK, then press OK.
3. Scroll until Advanced appears.
4. Press OK and then scroll to select from:
You Can
When You Select
Have SYNC guide you by asking questions, helpful hints
or ask you for a specific action.
Prompts
1. Press OK to select and scroll to select between on or
off.
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