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say "Operator" at any time within a
directions or business search to speak
with a live operator. You may also be
prompted to speak with an operator.
The live operator can assist you by
searching for businesses by name or
by category, residential addresses by
street address or by name or specific
street intersections. Operator Assist is
a feature of your SYNC Services
subscription. For more information on
Operator Assist visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
destination. Once your destination is
selected, your current vehicle location
is uploaded and a route based on
current traffic conditions is calculated
and sent back to your vehicle. After the
route download is complete, the phone
call is automatically ended. You then
receive audible and visual driving
instructions as you travel towards you
destination. 3.
While on an active route, you can select
or say "Route summary" or "Route
status" to view the Route Summary
turn list or the Route Status ETA. You
can also turn voice guidance on or off,
cancel the route or update the route.
If you miss a turn, SYNC automatically asks
if you want the route updated. Just say
"Yes" when prompted and a new route is
delivered to your vehicle.
Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say "Goodbye" from the SYNC Services main menu.
SYNC Services Quick Tips
You can personalize your services feature to provide
quicker access to your most used or favorite information.
You can save address points such as work or home. You
can also save favorite information like sports teams or a
news category. To learn more, log onto
www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while you are
connected to SYNC TDI Services) to interrupt a voice
prompt or an audio clip (such as a sports report), wait for
the listening tone, then say your voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-
enabled mobile phone number, not your VIN (Vehicle
Identification Number). You can pair and connect your
phone to any vehicle equipped with Traffic, Directions and
Information and continue enjoying your personalized
services.
Portable
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Voice Command Guide
· Turn off and the system does not begin to play any of
your music until all media has all been indexed. Indexing
times can vary from device to device and also with regard
to the number of songs being indexed.
The system searches all the data from your indexed music
and, if available, begins to play the chosen type of music.
You can only play genres of music which are present in
the GENRE metadata tags that you have on your digital
media player.
"Search genre" or "Play
genre"
The system compiles a playlist and then plays similar
music to what is currently playing from the USB port using
indexed metadata information.
"Similar music"
The system searches for a specific artist, track or album
from the music indexed through the USB port.
"Search", "Play", "Artist",
"Track, "Album"
This allows you to make your previous command more
specific. For example, if you asked to search and play all
music by a certain artist, you could then say "Refine album"
and choose a specific album from the list to view. If you
then select Play, the system only plays music from that
specific album.
"Refine"
Press the voice icon and when prompted
say "Bluetooth audio", then any of the
following:
"BLUETOOTH AUDIO" "Connections""Pause""Play"
"Play next track"
"Play previous track"
Media Menu Features
The media menu allows you to select your
media source, how to play your music (by
artist, genre, shuffle, repeat, etc.), and also
to add, connect or delete devices. 1. Press AUX and then MENU to enter
the Media menu.
2. Scroll to cycle through:
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You Can
When You Select
Play your music by artist, album, genre, playlists, tracks,
similar music or to simply, play all. You can also choose
to Explore USB to view the supported digital music files
on your playing device.
Play Menu
· Select and play music from your USB port, auxiliary input
jack (line in) or stream music from your Bluetooth-enabled
phone.
Select Source
· Press OK to select, then scroll to choose from USB,
Bluetooth Audio, and Line In.
· When you select USB, and Autoplay is on, you can
access media files randomly as they are indexed. If turned
off, indexed media is not available until the indexing
process is complete. SYNC is capable of indexing thou-
sands of average size media and notifies you if the
maximum indexing file size is reached.
· Users who have Bluetooth phones that are capable of
streaming audio can press SEEK to play the previous or
next track.
· When you have already connected a device to the USB
port, you cannot access the line in feature. Some digital
media players require both USB and line in ports to stream
data and music separately.
· Choose to shuffle or repeat your music and select your
Autoplay settings. Once these selections are turned on,
they remain on until turned off.
Media Settings
· Some digital media players require both USB and line in
ports to stream data and music separately. Press OK to
select and then scroll to choose from Shuffle, Repeat or
Autoplay.
Interact with SYNC-capable mobile applications on your
smartphone.
Mobile Apps
Access Bluetooth Device menu listings (add, connect,
set as primary, on/off, delete) as well as Advanced menu
listings (prompts, languages, defaults, master reset, install
application and system information).
System Settings
Press OK to exit the media menu.
Exit Media Menu
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You Can
When You Select
· Search for and play a specific track which has been
indexed. SYNC lists your tracks alphabetically in flat-file
mode. If there are more than 255, SYNC automatically
organizes them into alphabetical categories.
Tracks
· Press OK to select. Scroll to select the desired track, then
press OK.
· Explore all supported digital media on your media device
connected to the USB port. You can only view media
content which is compatible with SYNC; other files saved
are not visible.
Explore USB
· Press OK to select. Scroll to explore indexed media on
your flash drive.
· Play music similar to what is currently playing from the
USB port. The system uses the metadata information of
each song to compile a playlist for you.
Similar Music
· Press OK to select. The system creates a new list of
similar songs and begin playing. The metadata tags must
be populated for this feature to include each track.
· With certain playing devices, if your metadata tags are
not populated, the tracks won't be available in voice
recognition, play menu or similar music. However, if you
place these tracks onto your playing device in Mass
Storage Device Mode they are available in voice recogni-
tion,Play menu browsing and Similar Music. Unknowns
are placed into any unpopulated metadata tag.
Exit the current menu.
Return
System Settings
System settings provide access to your
Bluetooth Devices and Advanced menu
features.
The Bluetooth Devices menu allows you
to add, connect and delete a device as turn
the Bluetooth feature on and off.
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset. Bluetooth Devices Menu Options
1. Press AUX and then MENU to enter
the Media menu.
2. Scroll until System Settings appears
and select OK, then press OK.
3. Scroll until Bluetooth Devices appears.
4. Press OK and then scroll to select from:
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You Can
When You Select
Allows you to pair additional devices to the system.
Add Bluetooth Device *
1. Press OK to select and press OK again when Find SYNC
appears in the display.
2. Follow the directions in your phone's user guide to put
your phone into discovery mode. A six-digit PIN appears
in the display.
3. When prompted on your phone's six-digit display, enter
the PIN.
Connect a previously paired Bluetooth-enabled phone.
Connect Bluetooth Device
1. Press OK to select and view a list of devices.
2. Scroll until the desired device is chosen and press OK
to connect the device.
· Turn the Bluetooth feature on and off.
Set Bluetooth On/Off
· Press OK and scroll to toggle between On and Off. When
the desired selection is chosen, press OK. Turning
Bluetooth off disconnects all Bluetooth devices and
deactivates Bluetooth features.
· Delete a paired media device.
Delete Device
· Press OK and scroll to select the device. Press OK to
confirm.
· Delete all previously paired devices.
Delete All Devices
· Press OK to select.
Exit the current menu.
Return
* This is a speed-dependent feature.
Advanced Menu Options
1. Press AUX and then MENU to enter the Media menu. 2.
Scroll until System Settings appears
and select OK, then press OK.
3. Scroll until Advanced appears.
4. Press OK and then scroll to select from:
You Can
When You Select
Have SYNC guide you by asking questions, helpful hints
or ask you for a specific action.
Prompts
1. Press OK to select and scroll to select between on or
off.
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SYNC®

Phone IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
· Check the security and
"auto accept/prompt
always" settings relative to
the SYNC Bluetooth
connection on your phone.
· Update your device's firm-
ware.
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
USB/Media Issues
Possible Solution(s)
Possible Cause(s)
Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Possible device malfunction.
I'm having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure the USB cable is
properly inserted into the
device and the vehicle's USB
port.
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USB/Media IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Make sure the device is
connected to SYNC and that
you have pressed play on
your device.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
· Make sure that all song
details are populated.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· The file may be corrupted.
· The song may have copy-
right protection which does
not allow it to play.
Vehicle Health Report/Services (Traffic, Directions and Information) Issues
Possible Solution(s)
Possible Cause(s)
Issue
· This is a free feature, but
you must first register online
to use it.
· Your account may not be
activated on the website.
· You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that the
Vehicle Health Report is not
activated.
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Vehicle Health Report/Services (Traffic, Directions and Information) IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must list a
preferred dealer. If one is
already listed, try selecting
another dealer and logging
out. Log back in and change
it back to your preferred
dealer and retrieve the
report.
The preferred dealer
information did not load
correctly.
I'm unable to retrieve the
report on the website, or I
receive a system error.
· Update your mobile
number in your account on
the website.
· This could be due to your
phone's compatibility.
· Bad signal strength.
I'm unable to submit a
report.
· Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
· Your phone may not be
activated on the website.
· Try deleting your phone
and performing a clean
pairing.
· This is a free feature, but
you must first register online
to use it.
· The phone in use is not
activated.
· Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
· Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
· Make sure the currently
connected phone is the
same one that is registered
on your SyncMyRide
account.
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