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What’s Playing?
At any time when a track is playing, you can press the voice
icon and ask the system, “What’s playing?”. The system reads
the metadata tags (if populated) of the playing track to you.
Media Voice Commands
Press the voice icon and, when prompted, say “USB” then any
of the following:
“USB”
“Autoplay off”
“Autoplay on”
“(Phone) (Media) (Bluetooth) Connections”
“Pause”
“Play”
“Play album ”
1,3
“Play all”
“Play artist ”1,3
“Play genre ”1,3
“Play next folder”2
“Play next track”
“Play playlist ”1,3
“Play previous folder”2
“Play previous track”
“Play song ”1
“Play track ”1,3
“Refine album ”1,3
“Refine artist ”1,3
“Refine song ”1
“Refine track ”1,3
“Repeat off”
“Repeat on”
“Search album ”
1,3
“Search artist ”1,3
“Search genre ”1,3
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Voice Command Guide
“Refine”This allows you to make your previous
command more specific. For example, if you
asked to search and play all music by a
certain artist, you could then say “refine
album” and choose a specific album from the
list to view. If you then select Play, the system
only plays music from that specific album.
Press the voice icon and when prompted say “Bluetooth Audio” and then
any of the following:
“BLUETOOTH AUDIO”
“(Phone) (Media) (Bluetooth) Connections”
“Pause”
“Play”
“Play next track ”
“Play previous track ”
Media Menu Features
The media menu allows you to select your media source, how to play
your music (by artist, genre, shuffle, repeat, etc.), and also to add,
connect or delete devices.
1. Press AUX and then MENU to enter the Media Menu.
2. Scroll to cycle through:
When you select: You can:
Play MenuPlay your music by artist, album, genre,
playlists, tracks, similar music or to simply,
play all. You can also choose to Explore USB
to view the supported digital music files on
your playing device.
Refer to Play Menu later in this section for
more information.
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When you select: You can:
Select SourceSelect and play music from your USB port,
auxiliary input jack (line in) or stream music
from your Bluetooth-enabled phone.
Press OK to select, then scroll to choose from:
USB: Press OK to access music plugged into
your USB port. You can also plug in devices to
charge them (if supported by your device).
Once connected, the system indexes any
readable media files. (The time required to
complete this depends on the size of the
media content being indexed.) If Autoplay is
on, you can access media files randomly as
they are indexed. If turned off, indexed media
is not available until the indexing process is
complete. SYNC is capable of indexing
thousands of average size media and notifies
you if the maximum indexing file size is
reached.
Bluetooth Audio: This is a phone-dependent
feature which allows you to stream music
playing on your Bluetooth-enabled phone. If
supported by your device, you can press
SEEK to play the previous or next track.
Line in: Press OK to select and play music
from your portable music player over the
vehicle’s speakers.
Note:If you have already connected a device
to the USB port, you cannot access the line in
feature. Some digital media players require
both USB and line in ports to stream data and
music separately.
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When you select: You can:
Media SettingsChoose to shuffle or repeat your music and
select your Autoplay settings. Once these
selections are turned on, they remain on until
turned off.
Note:Some digital media players require both
USB and line in ports to stream data and
music separately. Press OK to select and then
scroll to choose from:
Shuffle: Press OK to shuffle available media
files in the current playlist.Note:To shuffle
all media tracks, you must select Play All in
the Play Menu and then select Shuffle.
Repeat: Press OK to repeat any song.
Autoplay: Press OK to listen to music which
has already been randomly indexed during the
indexing process.
Press SEEK to play the previous or next
track.
Mobile AppsInteract with SYNC-capable mobile
applications on your smart phone. Refer to
SYNCAppLink™earlier in this chapter for
more information.
System SettingsAccess Bluetooth Device menu listings (add,
connect, set as primary, on/off, delete) as well
as Advanced menu listings (prompts,
languages, defaults, master reset, install
application and system information).
Note:Refer to System Settings for more
information.
Exit Media MenuPress OK to exit the media menu.
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When you select: You can:
Explore USBExplore all supported digital media on your
media device connected to the USB port. You
can only view media content which is
compatible with SYNC; other files saved are
not visible.
Press OK to select. Then scroll to explore
indexed media on your flash drive.
Similar MusicPlay music similar to what is currently playing
from the USB port. The system uses the
metadata information of each song to compile
a playlist for you.
Press OK to select. The system creates a new
list of similar songs and begin playing. The
metadata tags must be populated for this
feature to include each track.
Note:With certain playing devices, if your
metadata tags are not populated, the tracks
won’t be available in voice recognition, play
menu or similar music. However, if you place
these tracks onto your playing device in “Mass
Storage Device Mode”, they are available in
voice recognition, play menu browsing and
similar music. Unknowns are placed into any
unpopulated metadata tag.
ReturnExit the current menu.
System Settings
System settings provide access to your Bluetooth Devices and
Advanced menu features.
The Bluetooth Devices menu allows you to add, connect and delete a
device as turn the Bluetooth feature on and off.
Your Advanced menu allows you to access and set prompts, languages,
defaults and perform a master reset.
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Bluetooth Devices Menu Options
This menu allows you to add, connect and delete devices as well as turn
Bluetooth on and off.
1. Press AUX and then MENU to enter the Media Menu.
2. Scroll until System Settings appears and select OK.
3. Scroll until Bluetooth Devices appears.
4. Press OK and then scroll to select from:
When you select: You can:
Add Bluetooth
Device
1Allows you to pair additional devices to the
system.
1. Press OK to select and press OK again
when Find SYNC appears in the display.
2. Follow the directions in your phone’s user
guide to put your phone into discovery mode.
A six-digit PIN appears in the display.
3. When prompted on your phone’s six-digit
display, enter the PIN.
Connect Bluetooth
DeviceConnect a previously paired
Bluetooth-enabled phone.
1. Press OK to select and view a list of
devices.
2. Scroll until the desired device is chosen
and press OK to connect the device.
Set Bluetooth On/OffTurn the Bluetooth feature on and off.
Press OK and scroll to toggle between On and
Off. When the desired selection is chosen,
press OK. Turning Bluetooth off disconnects
all Bluetooth devices and deactivates
Bluetooth features.
Delete DeviceDelete a paired media device.
Press OK and scroll to select the device. Press
OK to confirm.
Delete All DevicesDelete all previously paired devices.
Press OK to select.
ReturnExit the current menu.
1This is a speed-dependent feature
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Phone issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
phone to SYNC.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
Update your device’s software
firmware.
Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.This is a phone
dependent
feature, OR
Possible phone
malfunction.Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
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USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Make sure you are using the
manufacturer’s cable.
Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetoothaudio
does not stream.This is a phone
dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
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