2013 FORD E SERIES wheel

USING VOICE RECOGNITION
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in
front of you.
Initiating a Voice Session
Push the voice icon; a tone sounds and Listening appears in the
display. Say any of the following:
Say: If you want to:
“Phone” Make calls.
“USB” Access the device connected to your USB
port.
“Bluetooth Audio” Stream audio from your phone.
“Line in” Access the device connected to the auxiliary
input jack.
“Cancel” Cancel the requested action.
“SYNC” Return to the main menu.
“Voice settings” Adjust the level of voice interaction and
feedback.
“Vehicle Health Report” Run a vehicle health report.
*
“Services” Access the SYNC Services portal.*
“Mobile apps” Access mobile applications.*
“Help” Hear a list of voice commands available in the
current mode.
*If equipped, U.S. only.
System Interaction and Feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize the voice
recognition system to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to help you
learn to use the system. You can change these settings at any time.
SYNC313
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
SYNC331
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say “Good-bye” from the SYNC Services main menu.
SYNC Services Quick Tips
PersonalizingYou can personalize your Services feature to
provide quicker access to your most used or
favorite information. You can save address
points such as work or home. You can also
save favorite information like sports teams or
a news category. To learn more, log onto
www.SYNCMyRide.com.
Push to interruptPress the voice button at any time (while you
are connected to SYNC TDI Services) to
interrupt a voice prompt or an audio clip
(such as a sports report), wait for the
listening tone, and say your voice command.
PortableYour subscription is associated with your
Bluetooth-enabled cellular phone number, not
your VIN (Vehicle Identification Number). You
can pair and connect your phone to any
vehicle equipped with Traffic, Directions and
Information and continue enjoying your
personalized services.
You can even access your account outside the
vehicle. Just use the number on your phone’s
call history. Traffic and Directions features do
not function properly but information services
and the 411 connect and text message
features are available.
SYNC AppLink™
Note:Your smartphone must be paired and connected to SYNC to access
AppLink.
Note:iPhoneusers need to connect the phone to the USB port in
order to start the application. It is recommended to lock your iPhone
after starting an application.
336SYNC
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

Note:The AppLink feature is not available if your vehicle is equipped
with the MyFord Touchor MyLincoln Touch™ system.
Depending on your display type, you can access AppLink from the media
menu, the phone menu, or by using voice commands. Once an app is
running through AppLink, you can control main features of the app
through voice commands and steering wheel controls.
To Access Using the Phone Menu
1. Press the Phone button.
2. Browse to Mobile Applications and press OK.
3. Browse to your desired app and press OK.
4. Once an app is running through SYNC, you can access an app’s menu
by pressing the MENU button to first access the SYNC menu.
5. Scroll until “ Menu” is displayed (i.e., Pandora Menu),
then press OK. From here, you can access an application’s features,
such as Thumbs up, Thumbs down, etc. For more information, please
visit www.SYNCMyRide.com.
To Access Using the Media Menu
1. Press the AUX button to access the SYNC menu.
2. Press the Menu button to access the SYNC Media menu.
3. Browse to Mobile Applications and press OK.
4. Browse to your desired app and press OK.
5. Once an app is running through SYNC, you can access an app’s menu
by pressing the MENU button to first access the SYNC menu.
6. Scroll until “ Menu” is displayed (i.e., Pandora Menu),
then press OK. From here, you can access an application’s features,
such as Thumbs up, Thumbs down, etc. For more information, please
visit www.SYNCMyRide.com.
To Access Using the Navigation Screen (If Equipped)
1. Press the Phone button.
2. Press the SYNC Apps tab.
3. Press Mobile Apps.
4. Select the app to start it.
To Access Using Voice Commands
1. Press the voice icon.
2. When prompted, say “Mobile Apps”.
3. Say the name of the application after the tone.
4. The app should start. While an app is running through SYNC, you can
press the voice button and speak commands specific to the app, such
as “Play Station Quickmix”. Say “Help” to discover available voice
commands.
SYNC337
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Owners Guide gf, 1st Printing
USA(fus)

M.SOUND:
•Access the sound menu.
•Press while the sound menu is active to see the menu tabs of
Bass/Treble, Balance/Fade, SCV (Speed Compensated Volume), DSP
(Digital Signal Processing) and Visualizer.
N.MEDIA:
•Press to access the media menu.
•Press while the media menu is active to see the available sources of
CD/DVD, Jukebox and User Device.
O.RADIO:
•Press to access the radio menu.
•Press while the radio menu is active to see the available sources of
AM, FM1, FM2, SAT1, SAT2, and SAT3 (satellite radio).
P.VOL/PUSH:Turn to adjust the volume. Press and hold to turn the
system on and off.
Note:If a navigation route is active when the navigation system is
turned off, the route is resumed when the system is turned on again.
DISPLAY MODE
You can choose to turn your screen on or off and also if you would like
to view the status bars on the top and bottom of the screen. Press DISP
to see the options.
Display Mode Voice Commands
The following voice commands are available in display mode. If
you are not in display mode, press the voice button on the
steering wheel. When prompted, say “Display mode” and then
any of the following commands.
Display mode voice commands
“Display on”
“Display off”
“Status bar”
“Brighter”
“Dimmer”
“Day”
“Night”
“Auto”
“Help”
358Navigation System (If Equipped)
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

Cleaning the Touchscreen Display
Clean the display with a clean, soft cloth, such as one used for cleaning
glasses. If dirt or finger prints are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray alcohol onto the display. Do
not use detergent or any type of solvent to clean the display.
USING VOICE RECOGNITION
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in
front of you. The system provides feedback through audible tones,
prompts, questions and spoken confirmations depending on the situation
and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses
to your request.
When using voice commands, words and icons may also appear in the
lower left status bar indicating the status of the voice session (i.e.,
listening, success, failed, paused or try again).
How To Use Voice Commands with Your System
Press the voice icon; after the tone, speak your command
clearly.
These commands can be said at any time
“Audio” “Navigation”
“CD” “Radio”
“Disc” “SYNC”
*
“Display mode” “Tutorial”
“DVD” “User profile”
“Jukebox” “Video CD”
“Line in” “Voice settings”
“Mobile apps” “Help”
*If equipped.
To access a list of all available voice commands, press the I hard button.
Select the Help tab on the touchscreen, then the Voice Commands tab
and choose the desired category.
Navigation System (If Equipped)361
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USA(fus)

When you select: You can:
Show PresetsView the preset stations. To save a station,
press and hold one of the memory preset
hard buttons or memory preset areas on the
touchscreen. There is a brief mute while the
station is being saved, then sound returns
when it is done.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
**
Note:The system scans the frequency band
three times for the chosen program type. If
the program type is unavailable in your
reception range, the system returns to the
previous station.
*U.S only.
**U.S only, FM1/FM2 radio tab only.
Audio and Radio Voice Commands
If you are listening to the audio system, press the voice button
on the steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the audio system, press the voice button and,
after the tone, say “Audio”, then any of the commands in the following
chart.
“AUDIO”
“CD” “Line in” “Sirius”
“Disc” “Off ” “SYNC”
“DVD” “On” “USB”
“Headphones” “Phone” “User Device”
“Headphones off” “Radio” “Video CD”
“Jukebox” “Read Message” “Help”
Navigation System (If Equipped)367
2013 Econoline(eco)
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USA(fus)

If you are listening to the radio, press the voice button on the
steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the radio, press the voice button and, after the
tone, say “Radio”, then any of the commands in the following chart.
“RADIO”
“<530–1710>” “FM2” “Store preset <1–6>”
“<87.7–107.9>” “FM2 preset <1–6>” “Store AM preset
<1–6>”
“AM” “Off ” “Store FM 1 preset
<1–6>”
“AM <530–1710>” “On” “Store FM 2 preset
<1–6>”
“AM preset <1–6>” “Preset <1–6>” “Store autoset presets”
“FM <87.7–107.9>” “Seek down” “Tune”
**
“FM1” “Seek up” “Help”
“FM1 preset <1–6>” “Store”*
*
If you have said, “Store”, see the following “Store” chart.
**If you have said, “Tune”, see the following “Tune” chart.
“TUNE”
“<530–1710>” “AM preset <1–6>” “FM2”
“<87.7–107.9>” “FM <87.7–107.9>” “FM2 preset <1–6>”
“AM” “FM1” “Preset <1–6>”
“AM <530–1710>” “FM1 preset <1–6>” “Help”
“STORE”
“Preset <1–6>”
“AM preset <1–6>”
“FM 1 preset <#>”
“FM 2 preset <#>”
“Autoset presets”
368Navigation System (If Equipped)
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)