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HIGH-VOLTAGE SERVICE DISCONNECT
The high-voltage service disconnect shuts off power from the
high-voltage battery.
Disabling the High-Voltage Battery
Note:There is a disconnect circuit in your vehicle. Disconnecting the
circuit will automatically disable the high-voltage battery.
To disable the high-voltage battery and stop all high-voltage electric
activity in the vehicle you can access high-voltage disconnect circuit.
To do this, you must unplug the circuit from the circuit port that is
connected to the high-voltage battery.
In full hybrid vehicles the high-voltage disconnect circuit is located
behind the rear fold-down seats, near the left side of the vehicle.
In plug-in hybrid vehicles the disconnect circuit is located behind the
rear fold down seats near on the right side of the vehicle. To access
this circuit:
1. Fold down the rear seats.
2. Remove the cover panel. A cut
out area will be visible which allows
your hand access to the circuit.
3. Slide the handle on the service
disconnect outboard.
•On C-MAX vehicles, slide the
service disconnect handle to the
left.
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•On C-MAX Energi vehicles, slide the
service disconnect handle to the right.
4. Pull the handle toward you and
remove the circuit from the vehicle
to disable the high-voltage battery.
Reverse this procedure to reinstall the service disconnect.
Reactivating the high-voltage battery
Note:If you have manually disconnected your high-voltage shutoff
circuit you will need to reconnect the circuit before it can be reactivated.
The vehicle will detect if the electrical system is safe and reactivate
automatically.
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AUTOMATIC TRANSMISSION
WARNING:Always set the parking brake fully and make sure
the gearshift is latched inP(Park). Turn the ignition to the off
position and remove the key whenever you leave your vehicle
WARNING:When parking, do not use the gearshift in place of
the parking brake. Always set the parking brake fully and make
sure that the gearshift is securely latched inP(Park). Turn off the
ignition whenever you leave your vehicle. Never leave your vehicle
unattended while it is running. If you do not take these precautions,
your vehicle may move unexpectedly and injure someone.
P (Park)
This position locks the transmission
and prevents the front wheels from
turning.
To put your vehicle in gear:
1. Start the engine
2. Release the parking brake
3. Press the brake pedal
4. Move the gearshift lever into the
desired gear
To put your vehicle inP(Park):
1. Come to a complete stop
2. Move the gearshift lever and securely latch it inP(Park)
R (Reverse)
With the gearshift lever inR(Reverse), the vehicle will move backward.
Always come to a complete stop before shifting into and out ofR
(Reverse).
N (Neutral)
With the gearshift lever inN(Neutral), the vehicle is free to roll; hold
the brake pedal down while in this position. Because of the unique
nature of the hybrid vehicle, the engine will not start in theN(Neutral)
position.
The vehicle does not charge the high voltage battery in theN(Neutral)
position. Do not idle the vehicle inN(Neutral) for extended periods as
this will discharge your high voltage battery.
PRNDL
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D (Drive)
The normal driving position for the best fuel economy.
D (Drive) with Grade Assist
Press the transmission control switch on the side of the gearshift lever to
activate grade assist and cancel overdrive.
Grade assist:
•The grade assist lamp in the instrument cluster is
illuminated.
•Provides additional grade braking with a combination of engine
motoring and high-voltage battery charging to help maintain vehicle
speed when descending a grade.
•As the vehicle determines the amount of engine motoring and
high-voltage battery charging, you may notice the engine speed
increasing and decreasing to help maintain your vehicle speed when
descending a grade.
Press the transmission control switch again to return to normalD
(Drive).
•The grade assist lamp in the instrument cluster will not be illuminated.
L (Low)
•Provides maximum engine braking.
•The transmission may be shifted intoL(Low) at any vehicle speed.
PRNDL
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Regenerative Braking System
This feature is used to simulate the engine braking of an internal
combustion engine and assist the standard brake system while recovering
some of the energy of motion and storing it in the battery to improve fuel
economy. The standard brake system is designed to fully stop the car if
regenerative braking is not available. During regenerative braking, the
motor is spun as a generator to create electrical current. This recharges
the battery and slows the vehicle. In effect, once the accelerator pedal is
released, the motor changes from an energy user to an energy producer.
When the accelerator pedal is released or the brake pedal is applied,
the brake controller automatically detects the amount of deceleration
requested and optimizes how much of the deceleration will be produced
by regenerative braking. The remaining portion is generated by standard
friction braking. When the battery is almost fully charged, the amount of
regenerative braking is limited to avoid overcharging, and the requested
deceleration is produced by standard friction braking alone.
Regenerative braking does not take the place of the standard friction
brakes; it only assists them. Regenerative braking has also been designed
to interact with the anti-lock brake system. Regenerative braking is
disabled when the anti-lock brake system is activated or the battery is
fully charged.
HINTS ON DRIVING WITH ANTI-LOCK BRAKES
When the system is operating, the brake pedal will pulse and may travel
further. Maintain pressure on the brake pedal. You may also hear a noise
from the system. This is normal.
The anti-lock braking system will not eliminate the dangers inherent when:
•you drive too closely to the vehicle in front of you.
•your vehicle is hydroplaning.
•you take corners too fast.
•the road surface is poor.
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In the event of damage or fire involving an electric vehicle (EV) or
hybrid-electric vehicle (HEV):
•Always assume the high-voltage battery and associated components
are energized and fully charged.
•Exposed electrical components, wires, and high-voltage batteries
present potential high-voltage shock hazards.
•Venting/off-gassing high-voltage battery vapors are potentially toxic
and flammable.
•Physical damage to the vehicle or high-voltage battery may result in
immediate or delayed release of toxic and/or flammable gases and fire.
Vehicle information and general safety practices:
•Know the make and model of your vehicle.
•Review the Owner’s Manual and become familiar with your vehicle’s
safety information and recommended safety practices.
•Do not attempt to repair damaged electric and hybrid-electric vehicles
yourself. Contact an authorized Ford Dealer or vehicle manufacturer
representative for service.
Crashes
A crash or impact significant enough to require an emergency response
for conventional vehicles would also require the same response for an
electric or hybrid-electric vehicle.
If possible
•Move your car to a safe, nearby location and remain on the scene.
•Roll down windows before shutting vehicle off.
•Place vehicle in Park, set parking brake, turn off the vehicle, activate
hazard lights, and move key(s) at least 16 feet (5 meters) away from
the vehicle.
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Always
•Call 911 if assistance is needed and advise that an electric or
hybrid-electric vehicle is involved.
•Do not touch exposed electrical components or the engine
compartment, as a shock hazard may exist.
•Avoid contact with leaking fluids and gases, and remain out of the way
of oncoming traffic until emergency responders arrive.
•When emergency responders arrive, tell them that the vehicle involved
is an electric vehicle or hybrid-electric vehicle.
Fires
As with any vehicle, call 911 immediately if you see sparks, smoke, or
flames coming from the vehicle.
•Exit the vehicle immediately.
•Advise 911 that an electric or hybrid-electric vehicle is involved.
•As with any vehicle fire, do not inhale smoke, vapors, or gas from the
vehicle, as they may be hazardous.
•Remain a safe distance upwind and uphill from the vehicle fire.
•Stay out of the roadway and stay out of the way of any oncoming
traffic while awaiting the arrival of emergency responders.
Post-Incident
•Do not store a severely damaged vehicle with a lithium-ion battery
inside a structure or within 50 feet (15 meters) of any structure or
vehicle.
•Ensure that passenger and cargo compartments remain ventilated
(i.e., open door, trunk or liftgate).
•
For vehicles in the United States, notify Ford Motor Company
1-800-392-3673 (then follow the prompts on the voice response menu),
an authorized Ford dealer or service center as soon as possible as there
may be other steps to secure and/or discharge the HV battery.
•For vehicles in Canada, notify Ford Motor Company 1-800-565-3673
(then follow the prompts on the voice response menu), an authorized
Ford dealer or service center as soon as possible as there may be
other steps to secure and/or discharge the HV battery.
•Call 911 if you observe leaking fluids, sparks, smoke, or flames, or
hear gurgling or bubbling from the HV battery.
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ROADSIDE ASSISTANCE
Vehicles Sold in the U.S.: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program.
This program is separate from the New Vehicle Limited Warranty.
The service is available:
•24 hours a day, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your owner’s manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•battery jump start.
•lock-out assistance (key replacement cost is the customer’s
responsibility).
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 kilometers) of the disablement location or
to the nearest authorized dealer. If a member requests to be towed to
an authorized dealer more than 35 miles (56 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56 kilometers).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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