2013 FORD C MAX ESP

ACTIVE PARK ASSIST (IF EQUIPPED)
WARNING:This system is designed to be a supplementary park
aid. It may not work in all conditions and is not intended to
replace the driver’s attention and judgment. The driver is responsible
for avoiding hazards and maintaining a safe distance and speed, even
when the system is in use.
Note:The driver is always responsible for controlling the vehicle,
supervising the system and intervening if required.
The system detects an available parallel parking space and automatically
steers the vehicle into the space (hands-free) while you control the
accelerator, gearshift and brakes. The system visually and/or audibly
instructs the driver to park the vehicle.
The system may not function correctly if something passes between the
front bumper and the parking space (i.e. a pedestrian or cyclist) or if
the edge of the neighboring parked vehicle is high from the ground
(i.e. a bus, tow truck or flatbed truck).
Note:The sensors may not detect objects in heavy rain or other
conditions that cause disruptive reflections.
Note:The sensors may not detect objects with surfaces that absorb
ultrasonic waves.
The system should not be used if:
•a foreign object (i.e. bike rack or trailer) is attached to the front or
rear of the vehicle or at another location close to the sensors.
•an overhanging object (i.e. surfboard) is attached to the roof.
•the front bumper or side sensors are damaged (i.e. in a collision) or
obstructed by a foreign object (i.e. front bumper cover).
•a mini-spare tire is in use.
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2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Using Active Park Assist
Press the button; the touch
screen displays a message and a
corresponding graphic to indicate
it’s searching for a parking space.
Use the turn signal to indicate which
side of the vehicle you want the
system to search on.
Note:If the turn signal is not on, the system automatically searches on
the vehicle’s passenger side.
When a suitable space is found, the touch screen displays a message and
a chime sounds. Slow down and stop at approximately position (A), then
follow the instructions on the touch screen.
Note:You must observe that the selected space remains clear of
obstructions at all times in the maneuver.
Note:Vehicles with overhanging loads (e.g. a bus or a truck), street
furniture and other items may not be detected by active park assist.
You must ensure the selected space is suitable for parking.
Note:The vehicle should be driven as parallel to other vehicles as
possible while passing a parking space.
Note:The system always offers the last detected parking space
(i.e. if the vehicle detects multiple spaces while you are driving, it offers
the last one).
Note:If driven above approximately 20 mph (35 km/h), the touch
screen shows a message to alert the driver to reduce vehicle speed.
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2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Automatic Steering into Parking Space
Note:If vehicle speed exceeds 7 mph (12 km/h), the system turns off
and you need to take full control of the vehicle.
Note:If a maneuver is interrupted before completion, the system turns off.
The steering wheel position will not indicate the actual position of the
steering and you have to full take control of the vehicle. I some instances a
message may appear that would allow you to resume the maneuver.
With hands off the wheel (and nothing obstructing its movement) and
the transmission in R (Reverse), the vehicle steers itself as instructions
to safely move the vehicle back and forward in the space are displayed in
the touch screen. While reversing, the touch screen displays a message
instructing the driver to check their surroundings (for safety reasons)
and to back-up slowly, accompanied by a corresponding graphic.
When you think the vehicle has enough space in front and behind it, or you
hear a solid tone from the parking aid, bring the vehicle to a complete stop.
When automatic steering is finished, the touch screen displays a message
indicating that the active park assist process is done. The driver is
responsible for checking the parking job and making any necessary
corrections before putting the transmission in P (Park).
Parking Aids229
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

In the event of damage or fire involving an electric vehicle (EV) or
hybrid-electric vehicle (HEV):
•Always assume the high-voltage battery and associated components
are energized and fully charged.
•Exposed electrical components, wires, and high-voltage batteries
present potential high-voltage shock hazards.
•Venting/off-gassing high-voltage battery vapors are potentially toxic
and flammable.
•Physical damage to the vehicle or high-voltage battery may result in
immediate or delayed release of toxic and/or flammable gases and fire.
Vehicle information and general safety practices:
•Know the make and model of your vehicle.
•Review the Owner’s Manual and become familiar with your vehicle’s
safety information and recommended safety practices.
•Do not attempt to repair damaged electric and hybrid-electric vehicles
yourself. Contact an authorized Ford Dealer or vehicle manufacturer
representative for service.
Crashes
A crash or impact significant enough to require an emergency response
for conventional vehicles would also require the same response for an
electric or hybrid-electric vehicle.
If possible
•Move your car to a safe, nearby location and remain on the scene.
•Roll down windows before shutting vehicle off.
•Place vehicle in Park, set parking brake, turn off the vehicle, activate
hazard lights, and move key(s) at least 16 feet (5 meters) away from
the vehicle.
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2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Always
•Call 911 if assistance is needed and advise that an electric or
hybrid-electric vehicle is involved.
•Do not touch exposed electrical components or the engine
compartment, as a shock hazard may exist.
•Avoid contact with leaking fluids and gases, and remain out of the way
of oncoming traffic until emergency responders arrive.
•When emergency responders arrive, tell them that the vehicle involved
is an electric vehicle or hybrid-electric vehicle.
Fires
As with any vehicle, call 911 immediately if you see sparks, smoke, or
flames coming from the vehicle.
•Exit the vehicle immediately.
•Advise 911 that an electric or hybrid-electric vehicle is involved.
•As with any vehicle fire, do not inhale smoke, vapors, or gas from the
vehicle, as they may be hazardous.
•Remain a safe distance upwind and uphill from the vehicle fire.
•Stay out of the roadway and stay out of the way of any oncoming
traffic while awaiting the arrival of emergency responders.
Post-Incident
•Do not store a severely damaged vehicle with a lithium-ion battery
inside a structure or within 50 feet (15 meters) of any structure or
vehicle.
•Ensure that passenger and cargo compartments remain ventilated
(i.e., open door, trunk or liftgate).
•
For vehicles in the United States, notify Ford Motor Company
1-800-392-3673 (then follow the prompts on the voice response menu),
an authorized Ford dealer or service center as soon as possible as there
may be other steps to secure and/or discharge the HV battery.
•For vehicles in Canada, notify Ford Motor Company 1-800-565-3673
(then follow the prompts on the voice response menu), an authorized
Ford dealer or service center as soon as possible as there may be
other steps to secure and/or discharge the HV battery.
•Call 911 if you observe leaking fluids, sparks, smoke, or flames, or
hear gurgling or bubbling from the HV battery.
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2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

ROADSIDE ASSISTANCE
Vehicles Sold in the U.S.: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program.
This program is separate from the New Vehicle Limited Warranty.
The service is available:
•24 hours a day, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your owner’s manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•battery jump start.
•lock-out assistance (key replacement cost is the customer’s
responsibility).
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 kilometers) of the disablement location or
to the nearest authorized dealer. If a member requests to be towed to
an authorized dealer more than 35 miles (56 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56 kilometers).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

FUEL CUT-OFF SWITCH
WARNING:Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.
Ford Motor Company recommends that the fuel system be inspected by
an authorized dealer after any collision.
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shutoff.
1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition to crank.
4. Turn the ignition on again to re-enable the fuel pump.
For vehicles equipped with a push button start system:
1. Press the START/STOP button to power the vehicle off.
2. Press the START/STOP button to power the vehicle on.
3. Repeat steps 1 and 2 to re-enable fuel pump.
HIGH VOLTAGE SHUT OFF
In the event of a crash:
•Take the same actions as you would take in a crash involving a
gasoline-powered vehicle — exit the vehicle safely or await the
assistance of an emergency responder if they are unable to get out on
their own, move a safe distance away from the vehicle, and notify the
authorities of the crash.
•If possible, inform emergency responders that the vehicle is electric
powered.
•Vehicle owners should not store a severely damaged vehicle in a
garage or near other vehicles.
The high voltage shut off operation shuts off power from the high voltage
battery after a collision, or if your vehicle receives a substantial physical jolt.
258Roadside Emergencies
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

UTILIZING THE MEDIATION or ARBITRATION PROGRAM
(CANADA ONLY)
This pertains to vehicles delivered to authorized Canadian dealers.
In those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce
a settlement have failed. This procedure is without cost to you and
is designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
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2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)