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Always
•Call 911 if assistance is needed and advise that an electric or
hybrid-electric vehicle is involved.
•Do not touch exposed electrical components or the engine
compartment, as a shock hazard may exist.
•Avoid contact with leaking fluids and gases, and remain out of the way
of oncoming traffic until emergency responders arrive.
•When emergency responders arrive, tell them that the vehicle involved
is an electric vehicle or hybrid-electric vehicle.
Fires
As with any vehicle, call 911 immediately if you see sparks, smoke, or
flames coming from the vehicle.
•Exit the vehicle immediately.
•Advise 911 that an electric or hybrid-electric vehicle is involved.
•As with any vehicle fire, do not inhale smoke, vapors, or gas from the
vehicle, as they may be hazardous.
•Remain a safe distance upwind and uphill from the vehicle fire.
•Stay out of the roadway and stay out of the way of any oncoming
traffic while awaiting the arrival of emergency responders.
Post-Incident
•Do not store a severely damaged vehicle with a lithium-ion battery
inside a structure or within 50 feet (15 meters) of any structure or
vehicle.
•Ensure that passenger and cargo compartments remain ventilated
(i.e., open door, trunk or liftgate).
•
For vehicles in the United States, notify Ford Motor Company
1-800-392-3673 (then follow the prompts on the voice response menu),
an authorized Ford dealer or service center as soon as possible as there
may be other steps to secure and/or discharge the HV battery.
•For vehicles in Canada, notify Ford Motor Company 1-800-565-3673
(then follow the prompts on the voice response menu), an authorized
Ford dealer or service center as soon as possible as there may be
other steps to secure and/or discharge the HV battery.
•Call 911 if you observe leaking fluids, sparks, smoke, or flames, or
hear gurgling or bubbling from the HV battery.
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FUEL CUT-OFF SWITCH
WARNING:Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.
Ford Motor Company recommends that the fuel system be inspected by
an authorized dealer after any collision.
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shutoff.
1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition to crank.
4. Turn the ignition on again to re-enable the fuel pump.
For vehicles equipped with a push button start system:
1. Press the START/STOP button to power the vehicle off.
2. Press the START/STOP button to power the vehicle on.
3. Repeat steps 1 and 2 to re-enable fuel pump.
HIGH VOLTAGE SHUT OFF
In the event of a crash:
•Take the same actions as you would take in a crash involving a
gasoline-powered vehicle — exit the vehicle safely or await the
assistance of an emergency responder if they are unable to get out on
their own, move a safe distance away from the vehicle, and notify the
authorities of the crash.
•If possible, inform emergency responders that the vehicle is electric
powered.
•Vehicle owners should not store a severely damaged vehicle in a
garage or near other vehicles.
The high voltage shut off operation shuts off power from the high voltage
battery after a collision, or if your vehicle receives a substantial physical jolt.
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Note:In the illustration, the vehicle
on the bottom is used to designate
the assisting (boosting) battery.
Note:Remove the red cap from the
positive prong (A) on your vehicle
before connecting the cables.
1. Connect the positive (+) jumper
cable to the positive (+) prong (A)
of the discharged battery.
2. Connect the other end of the
positive (+) cable to the positive
(+) terminal of the assisting battery.
3. Connect the negative (-) cable
to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the
negative (-) cable to the negative
(-) prong (B) of your vehicle.
Jump Starting
1. Start the engine of the booster vehicle and run the engine at a
moderately increased speed.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
1
34
2
+
-
+-
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Removing the Jumper Cables
Note:In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
Remove the jumper cables in the reverse order that they were
connected.
1. Remove the jumper cable from
the negative (-) prong on your
vehicle’s battery.
2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle’s battery.
3. Remove the jumper cable from
the positive (+) terminal of the
booster vehicle’s battery.
4. Remove the jumper cable from
the positive (+) prong of your
vehicle’s battery.
After the cables have been removed from both vehicles replace the red
cap to the positive (+) prong . After the disabled vehicle has been
started and the jumper cables removed, allow it to idle for several
minutes so the engine computer can relearn its idle conditions.
4
21
3
+
-
+-
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UTILIZING THE MEDIATION or ARBITRATION PROGRAM
(CANADA ONLY)
This pertains to vehicles delivered to authorized Canadian dealers.
In those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce
a settlement have failed. This procedure is without cost to you and
is designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
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FUSE SPECIFICATION CHART
Pre-Fuse Box
Your vehicle has a pre-fuse box attached to the power distribution box.
There is a second pre-fuse box attached to the 12-volt battery terminal
in the rear of your vehicle. They contain high-current fuses. If you need
to replace one of these fuses, see an authorized dealer.
Power Distribution Box
WARNING:Always disconnect the battery before servicing high
current fuses.
WARNING:To reduce risk of electrical shock, always replace the
cover to the power distribution box before reconnecting the
battery or refilling fluid reservoirs.
The power distribution box is located in the engine compartment. It has
high-current fuses that protect your vehicle’s main electrical systems
from overloads.
If the battery has been disconnected and reconnected, seeChanging the
Vehicle Batteryin theMaintenancechapter.
Lift the release lever at the rear of the cover to remove it.
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The high-current fuses are coded as follows:
Fuse or relay
numberFuse amp
ratingProtected components
F1 50A Midi Cooling fan module
F2 50A Midi Electric water pump
F3 50A Midi Body control module supply 1
F4 50A Midi Body control module supply 2
F5 — Not used
F6 — Not used
F7 40A** Anti-lock brake system pump
F8 30A** Anti-lock brake system valve
F9 40A** Vacuum pump
F10 40A** Heater blower motor
F11 30A** Engine management
F12 — Not used
F13 25A** Powertrain control module relay
F1
F2
F3
F4
F5
F6 F7 F8
F9 R6
R7
R3
R1
R2 R4 R5 R8 R11 R10
R9
F11 F13 F15
F10 F12 F14 F16F19
F20 F21 F24 F30 F31
F32
F33
F34
F35
F36
F29 F28 F27 F26 F23F22 F17
F18
R12
R13 R14F25
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Fuse or relay
numberFuse amp
ratingProtected components
F14 20A** Rear wiper
F15 — Not used
F16 20A** Body control module 15 feed
F17 20A** Transmission oil pump
(C-MAX Energi)
F18 20A** Front wiper motor
F19 5A*
Anti-lock brake system / Electronic
stability program module
F20 15A* Horn
F21 5A* Stop light switch
F22 5A* Vacuum pump monitoring
F23 5A* Engine control module 15 /
Powertrain control module 15 /
Transmission oil pump 15
F24 5A* Relay coils
F25 10A* Motor electronic cooling pump
F26 5A* Electronic power assist steering
module 15
F27 5A* Mass air flow sensor
F28 15A* Powertrain control module
F29 10A* Electronic A/C compressor /
Positive temperature coefficient
heater
F30 10A* Engine control module,
Powertrain control module
F31 5A* Charge port light ring
(C-MAX Energi)
F32 20A* Vehicle power 2
F33 15A* Vehicle power 4
F34 10A* Injectors
F35 10A* Vehicle power 3
F36 20A* Vehicle power 1
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