2013 FIAT 500E phone

4. Other Terms of Your Warranties..............16
4.1 Exchanged Parts May Be Used in Warranty
Repairs
............................16
4.2 Pre-Delivery Service...................17
4.3 Production Changes....................17
5. How to Get Warranty Service................18
5.1 Where to Take Your FIAT 500e............18
5.2 How To Get Roadside Assistance Service -
U.S. or Canada Only *
.................20
5.3 Emergency Warranty Repairs.............22
6. How to Deal with Warranty Problems..........23
6.1 Steps to Take........................23
6.2 Helpful Addresses and Telephone Numbers....27
7. Optional Service Contract..................29
8. Maintenance...........................30
8.1 General Information...................30
8.2 Where To Go For Maintenance............30 TABLE OF CONTENTS
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1. Your Legal Rights Under
These Limited Warranties
The warranties contained in this booklet are the only
express warranties that Chrysler Group LLC (Chrysler)
makes for your FIAT 500e.These warranties give you
specific legal rights. You may also have other rights
that vary from state to state.For example, you may
have some implied warranties, depending on the state
where your FIAT 500e was sold or is registered.
These implied warranties are limited, to the extent
allowed by law, to the time periods covered by the
express written warranties contained in this booklet.
If you use your FIAT 500e primarily for business or
commercial purposes, then these implied warranties do
not apply and Chrysler completely disclaims them to the
extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your
FIAT 500e is used for racing, even if the vehicles is
equipped for racing.Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or conse-
quential damages connected with your FIAT 500e’s
failure, either while under warranty or afterward.
Examples of such damages include:
•lost time;
•inconvenience;
•the loss of the use of your FIAT 500e;
•the cost of rental vehicles, telephone, travel, or
lodging;
•the loss of personal or commercial property; and
•the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
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5.2 How To Get Roadside Assistance
Service - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the FIAT 500e. The
Roadside Assistance services lasts for 4 years, regardless
of mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your FIAT 500e requires towing assistance due to a
dead battery, tire service, lockout service or towing due to
a defect covered under the Basic Limited Warranty and
the Electric Powertrain Limited Warranty, dial toll-free1-888-242-6342. Provide your name, vehicle identifica-
tion number, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.
C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to use your FIAT 500e’s
TIREFIT KIT to seal small punctures up to 1/4in the
tire tread or your vehicle’s temporary spare tire (if
equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155. HOW TO GET WARRANTY SERVICE
20

Lockout Service
Whether the keys are locked in your FIAT 500e or frozen
locks are keeping you from getting on your way, help is
just a phone call away at 1-888-242-6342. This service is
limited to providing access to the vehicle’s seating area.
It does not cover the cost of replacement keys.
Towing Service
Our towing service gives you peace of mind and confi-
dence. If your FIAT 500e becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will dis-
patch towing service to transport your vehicle to the
closest authorized FIAT repair facility in the manner
described in your Owner’s Manual.Out of Charge Assistance
No time is a good time for a dead battery, but with
Roadside Assistance, you don’t have to worry about
being stranded. We will dispatch a service provider to
provide you with towing to your residence or the nearest
charging station, day or night in the manner described in
your Owner’s Manual. (A maximum of 12 times during
the Roadside Assistance service for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1.E.)
HOW TO GET WARRANTY SERVICE
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6.2 Helpful Addresses and Telephone
Numbers
Here are the addresses and telephone numbers of the
FIAT Customer Assistance Center that can help you
wherever you happen to be. Contact the one that covers
your area:
•In the United States:
FIAT Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: 1-888-242-6342
To contact FIAT by email, at:
[email protected]
•In Canada:
Chrysler Canada, Inc.
Customer Service
Chrysler Centre
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone: (800) 465-2001
•In Mexico, contact the Customer Relations
Office for FIAT 500e vehicle at:
1240 Prolongacion Paseo de la Reforma Av.
Santa Fe, C.P. 05109
Deleg. Cuajimalpa, Mexico
Phone (in Mexico): (015) 5081-7568
Phone (outside Mexico): (800) 505-1300
HOW TO DEAL WITH WARRANTY PROBLEMS
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•In Puerto Rico and U.S. Virgin Islands:
Customer Service
Chrysler Group International Services LLC
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: (787) 782-5757
Fax: (787) 782-3345
HOW TO DEAL WITH WARRANTY PROBLEMS
28