2013 FIAT 500E mileage

D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT repair facility if your
vehicle can’t be driven because a covered part has failed.
Roadside Assistance lasts for up to 4 years, with no
mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
•the date you take delivery of the FIAT 500e; or
•the date when the FIAT 500e was first put into service
— for example, as a dealer “demo” or as a Chrysler
company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 4 years from the
date it begins or for 50,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
•brakes (rotors, pads, linings, and drums);
•wiper blades;
•clutch discs or modular clutch assembly (as
equipped);
•windshield and rear window; and
•wheel alignment and wheel balancing.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
6

2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use of the
FIAT 500e.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any body sheet metal panels
that have been perforated by rust from the inside out. If
a hole occurs because of something other than corrosion,
this warranty does not apply. Cosmetic or surface corro-
sion — resulting, for example, from stone chips or
scratches in the paint — is not covered. For more details
on what isn’t covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
•For sheet metal panels, the limit is 36 months, with no
mileage limit.
•For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walk-
ing around the vehicle — the limits are 5 years or
100,000 miles on the odometer, whichever occurs
first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
8

2.3 Electric Powertrain Limited Warranty
A. Who Is Covered?
You are covered by the Electric Powertrain Limited
Warranty if you are a purchaser for use of the FIAT 500e.
B. How Long It Lasts
The Electric Powertrain Limited Warranty starts when
your Basic Limited Warranty begins calculated from the
start date of the Basic Limited Warranty, as set forth in
Section 2.1(E).This warranty has two time-and-mileage limits:
•The
Electric Vehicle System Limited Warranty
lasts for up to 4 years or 50,000 miles on the
odometer, whichever occurs first, covering ONLY the
following electric vehicle components:
•Electric Drive Motor (EDM)
•Power Inverter Module (PIM)
•Gearbox
•On Board Charger (OBC)
•On Board Charger Connector
•The
HV Lithium-Ion Battery Limited Warranty
lasts for up to 8 years or 100,000 miles on the
odometer, whichever occurs first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
9

C. Gradual Capacity Loss
Like all batteries, the HV Lithium-Ion battery will
experience gradual capacity loss with time and use. The
loss of battery capacity due to or resulting from gradual
capacity loss is not covered under the Electric Pow-
ertrain Limited Warranty.
D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT repair facility if your
vehicle can’t be driven because a covered part has failed.
Roadside Assistance lasts for up to 4 years, with no
mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada. Out
of charge assistance is offered by Roadside Assistance,
see Section 5.2 for limitations.
2.4 Restraint System Limited Warranty
(FIAT 500e sold and registered in the
State of Kansas only)
For a FIAT 500e sold and registered in the State of
Kansas, seatbelts and related seatbelt components are
warranted against defects in workmanship and materials
for 10 years, regardless of mileage. This warranty does
not cover replacement of seatbelts and related compo-
nents required as the result of collision.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
10

5.2 How To Get Roadside Assistance
Service - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the FIAT 500e. The
Roadside Assistance services lasts for 4 years, regardless
of mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your FIAT 500e requires towing assistance due to a
dead battery, tire service, lockout service or towing due to
a defect covered under the Basic Limited Warranty and
the Electric Powertrain Limited Warranty, dial toll-free1-888-242-6342. Provide your name, vehicle identifica-
tion number, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.
C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to use your FIAT 500e’s
TIREFIT KIT to seal small punctures up to 1/4in the
tire tread or your vehicle’s temporary spare tire (if
equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155. HOW TO GET WARRANTY SERVICE
20

Lockout Service
Whether the keys are locked in your FIAT 500e or frozen
locks are keeping you from getting on your way, help is
just a phone call away at 1-888-242-6342. This service is
limited to providing access to the vehicle’s seating area.
It does not cover the cost of replacement keys.
Towing Service
Our towing service gives you peace of mind and confi-
dence. If your FIAT 500e becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will dis-
patch towing service to transport your vehicle to the
closest authorized FIAT repair facility in the manner
described in your Owner’s Manual.Out of Charge Assistance
No time is a good time for a dead battery, but with
Roadside Assistance, you don’t have to worry about
being stranded. We will dispatch a service provider to
provide you with towing to your residence or the nearest
charging station, day or night in the manner described in
your Owner’s Manual. (A maximum of 12 times during
the Roadside Assistance service for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1.E.)
HOW TO GET WARRANTY SERVICE
21

D. If Unable to Contact Roadside Assistance:
If you are unable to contact Roadside Assistance and you
obtain towing services on your own, you may submit
your original receipts from the licensed towing or service
facility, for services rendered within 30 days of the
occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. Chrysler
Group LLC’s determination relating to reimbursement
are final. Correspondence should be mailed to:
Chrysler Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
5.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized FIAT
repair facility, follow the reimbursement procedure in
5.1(C).
HOW TO GET WARRANTY SERVICE
22

of repair(s) and mileage at the time, 6) Current mileage,
and 7) A description of the action you expect to resolve
your concern.
Upon receipt of your request:
•The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
•When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
•While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chryslerwill ask you to sign a form that contains that settle-
ment. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
•If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealer-
ship near you.
•If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor Chrysler need be present.
•NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or Chrysler and the time by
which the action must be taken. The decision will be
binding on the dealer and Chrysler but not on you
unless you accept the decision.
HOW TO DEAL WITH WARRANTY PROBLEMS
25