
Downloaded from www.Manualslib.com manuals search engine 4.5 replacement of parts due to wear and tear resulting from use of the vehicle or from its mileage including but not
limited to clutch, shocker absorbers, wiper blades, brake drum, brake disk, brake pads, brake shoe, lamp, plugs,
belts, linings, bulbs, fuses, parts made of rubber, etc.
4.6 damage or failure resulting due to the following causes:
4.6.1 poor vehicle maintenance, in particular if the instructions for the treatment, the frequency of maintenance
or care to be applied to the vehicle set out in the Maintenance Service Booklet and the Driver’s Handbook
have not been observed;
4.6.2 due to lack of use / operation of vehicle over prolonged period[s];
4.6.3 misuse, abuse, negligence, improper driving habits, theft etc. of the vehicle;
4.6.4 damage from stress, like use of vehicles in races, rallies or as taxis.
4.6.5 use of parts other than Renault Genuine Parts.
4.6.6 any device and/or accessories not supplied by RIPL.
4.6.7 modifications, alterations, tampering or improper repair.
4.6.8 parts used in applications of which they were not designed or not approved by RIPL.
4.6.9 slight irregularities not recognized as affecting quality or function of the vehicle or parts, such as slight noise
or vibrations, or items considered characteristic of the vehicle.
4.7 damage caused by the following external causes:
4.7.1 accidents, impacts, scratches, scoring, projection of gravel or solid bodies, hail, acts of vandalism;
4.7.2 failure to observe the Manufacturer recommendations;
4.7.3 deposits due to atmospheric pollution, plant-based deposits such as resin, animal-based deposits such as
bird droppings, chemical deposits;
4.7.4 transportation of the vehicle;
4.7.5 using an adulterated/ incorrect fuel;
4.7.6 fitting accessories not approved by the Manufacturer;
4.7.7 fitting accessories approved by the Manufacturer, but installed without observing the recommendations
defined by the Manufacturer;

Downloaded from www.Manualslib.com manuals search engine 4.7.8 damage due to airborne fallout, industrial fall out, acid rain, hail and wind storms, or other force majeure
events like lightning, fire, floods, earthquakes, war, riots, attacks etc.;
4.7.9 damage caused due to hydro-static lock.
4.7.10 Paint scratches, dents or similar paint or body damage.
4.8 Incidental or consequential damages, including without limitation, loss \
of time, inconvenience, loss of use of vehicle
or commercial loss.
5 How does the RENAULT New Vehicle Warranty work?
5.1 To be eligible for the RENAULT New Vehicle Warranty, the Customer must:
5.1.1 check that the Warranty and Services Booklet does contain the delivery date of the vehicle - their warranty
entitlement is dependent on this;
5.1.2 contact any member of the RENAULT authorized workshop – only such members have authorization for
operations of this sort;
5.1.3 show the duly completed Warranty and Maintenance Sheet , as proof of entitlement to the warranty and that
the maintenance operations recommended by the Manufacturer have been carried out;
5.1.4 have the defect covered by the RENAULT New Vehicle Warranty confirmed as soon as possible, by a
Renault authorized workshop in writing. If the vehicle is unroadworthy, the Customer must contact the
nearest RENAULT authorized workshop member or Renault Assistance.
5.2 The RENAULT New Vehicle Warranty does not apply, and RIPL and RENAULT
authorized workshop members are exempt from all liabilities, if:
5.2.1 the vehicle has been driven under conditions not in accordance with those stated in the Driver’s Handbook,
the Warranty and Maintenance Sheet (example: vehicle overloaded
or taking part in any type of sports
competition, etc.);

Downloaded from www.Manualslib.com manuals search engine 6.4.3.1 Precise location of the breakdown: road and number, motorway and milepost, visible
landmarks, etc.
6.4.3.2 Vehicle identification: identification number (refer to sticker located on rear left side door quarter
glass.) stated in the Warranty and Maintenance Sheet, vehicle registration number, engine type.
6.4.3.3 Telephone number on which the Customer can be reached.
6.4.4 On receiving the call from the Customer, and depending on the circumstances,
Renault Assistance shall arrange and cover the costs of the services defined
below:
6.4.4.1 The Customer will not be liable to pay any costs in advance, excluding any costs for connecting
journeys and, taking into account current regulations, any towing costs in the event that the vehicle is
towed on a motorway or similar highway. In this case, the Customer must advise Renault Assistance
as soon as they exit the motorway or similar highway.
6.5 WARNING: Renault Assistance will not be liable for any costs accrued by the Customer without prior written
consent from Renault.
6.6 Roadside repair: Where possible, Renault Assistance shall repair the vehicle at the roadside as soon as
possible. If the vehicle cannot be repaired at the roadside and the vehicle must be towed, the driver and their
passengers, as defined in the “Eligible parties” section, will be eligible for the following services:
6.6.1 Towing: The vehicle will be towed to the nearest RENAULT authorized workshop, or failing that, to the
nearest garage where the repair can be carried out.
6.6.2 Cab Assistance: If customer vehicle is recovered to a dealer by Renault Assistance, the driver and
passengers will be provided with one free cab ride, only up to 50 Kms., from the breakdown location, to facilitate
them to continue their onward journey. Cost of travel beyond 50 Kms., from the breakdown location, and for any
other expenses incurred by the Customer, shall be paid by the Customer and RIPL shall not be responsible or
liable for it.

Downloaded from www.Manualslib.com manuals search engine 6.7 Renault assistance will be available in India except the following geographical
areas:
Arunachal Pradesh, Meghalaya, Manipur, Mizoram, Nagaland, Sikkim, Tripura, J&K, Andaman & Nicobar
Islands and Lakshadweep.
7 The RENAULT Anticorrosion Warranty
7.1 Duration of the Anticorrosion Warranty: This warranty will apply from the delivery date given on the
Warranty and Maintenance Sheet for a period of 2 years or 50,000 KMs (whichever is earlier), for PULSE, SCALA &
DUSTER and 5 years or 100,000 KMs (whichever is earlier), for KOLEOS & FLUENCE.
7.2 Geographical coverage: The geographical coverage of the Anticorrosion Warranty is identical to that for the
RENAULT New Vehicle Warranty.
7.3 Anticorrosion Warranty field of application
7.3.1 In addition to the RENAULT New Vehicle Warranty, RENAULT guarantees the bodywork and sub frame of all
RENAULT vehicles in the Schedule I from perforation from the interior, due to steel panel corrosion caused
by a manufacturing, material or protective product application defect.
7.3.2 This guarantee covers the repair or replacement of components with perforated steel panel work due to a
manufacturing, material or protective product application defect, acknowledged by the Manufacturer .
7.3.3 It is RENAULT workshop’s discretion to decide whether it is appropriate to repair or replace these components,
and to inform the Customer.
7.4 The Renault Anticorrosion Warranty does not cover:
7.4.1 any damage which is not covered by the RENAULT New Vehicle Warranty, as defined at the start of this
booklet;
7.4.2 mechanical components which are not an integral part of the bodywork or sub-frame (wheel rims, exhaust
system, etc.).

Downloaded from www.Manualslib.com manuals search engine 7.5 Anticorrosion Warranty conditions of application
7.5.1 To obtain the Anticorrosion Warranty, the Customer must contact any member of the RENAULT authorized
workshop network - only such members have authorization for operations of this sort.
7.5.2 The Customer shall show the duly completed (delivery date and validation of anticorrosion test coupons) the
Warranty and Maintenance Sheet as proof of their warranty entitlement.
7.5.3 Application of the RENAULT Anticorrosion Warranty is subject to the anticorrosion tests on the bodywork and
sub-frame. Customer shall ensure that these tests are conducted at the mileage intervals stated in the Warranty
and Maintenance Sheet, and at least once every two years. Scheduled maintenance services in the RENAULT
authorized workshop network incorporate these tests.
7.5.4 If the Customer requests to have the anticorrosion test conducted independently of the scheduled maintenance
service, the same will be carried out at extra cost to the Customer.
7.5.5 During these tests the Customer shall make sure that the professional carrying out the operation correctly
completes the bodywork and sub frame test coupon, in order to validate the continuation of the Anticorrosion
Warranty.
7.5.6 Repairs on any deterioration must be made as soon as possible.
7.5.7 The application of the RENAULT Anticorrosion Warranty is also subject to bodywork and sub-frame repairs
being carried out in accordance with RENAULT recommendations.
7.5.8 The repair or replacement of components under the conditions described in the “field of application” paragraph
shall take into account the general condition of the vehicle with regard to its age, mileage and maintenance
level.
7.5.9 Parts replaced under the Anticorrosion Warranty legally become the property of RENAULT.
7.5.10 Repairs and components fitted under the Anticorrosion Warranty are guaranteed until the end of the term of the
original Anticorrosion Warranty.
7.5.11 Transferring ownership of the vehicle does not alter the application conditions of the Anticorrosion Warranty.

Downloaded from www.Manualslib.com manuals search engine 8 The RENAULT Paintwork Warranty
8.1 Duration of the Paintwork Warranty: RENAULT guarantees the bodywork paintwork and painted parts
paintwork (door mirrors, bumpers) for 2 years or 50,000 kilometers (whichever is earlier) from the delivery date of the
new vehicle, for vehicles in the RENAULT range.
8.2 Geographical coverage: The geographical coverage of the Paintwork Warranty is identical to that for the
RENAULT New Vehicle Warranty.
8.3 Paintwork Warranty field of application:
8.3.1 This warranty covers the free repair or replacement of components with paintwork defects (deterioration of
lacquer or finishing varnish, due to any material, manufacturing or application defect) acknowledged by the
Manufacturer, with the RENAULT authorized workshop carrying out the operation, keeping the Customer
informed.
8.3.2 This repair shall take into account the general condition of the vehicle with regard to its age, mileage and
maintenance level.
8.4 The RENAULT Paintwork Warranty does not cover:
8.4.1 any damage which is not covered by The RENAULT New Vehicle Warranty, as defined at the start of this
booklet;
8.4.2 damage due to force majeure events: lightning, fire, floods, earthquakes, war , riots and attacks;
8.4.3 mechanical components which are not an integral part of the bodywork or sub-frame (wheel rims, exhaust
system, etc.).
8.4.4 damage due to action of road elements (sand, gravel, dust or road debris) which results in stone chipping of
paint or glass.
8.5 Paintwork Warranty conditions of application
8.5.1 To obtain the Paintwork Warranty, the Customer must contact any member of the RENAULT authorized
network - only such members have authorization for operations of this sort.

Downloaded from www.Manualslib.com manuals search engine 8.5.2 The Customer shall show the duly completed (delivery date) Warranty and Maintenance Sheet as proof of
their entitlement to the warranty.
8.5.3 By way of consideration for the parts supplied by RENAULT under the Paintwork Warranty, parts replaced
under this warranty legally become the property of RENAULT.
8.5.4 Repairs and components fitted under the Paintwork Warranty are guaranteed until the end of the term of the
original Paintwork Warranty.
8.5.5 Transferring ownership of the vehicle does not alter the application conditions of the Paintwork Warranty
8.6 This warranty is the entire warranty given by RIPL and no dealer or its or his agent or employee is authorized to
extend or enlarge this warranty and no dealer or its or his agent or employee is authorized to make any oral warranty
on RIPL’s behalf.
8.7 RIPL reserves the right to make any change in design or make any improvement on the vehicle at any time without
any obligation to make the same change on vehicles previously sold.
8.8 Warranty service shall be provided only by RIPL’s authorized dealers and Dealer Service Branch.
8.9 RIPL’s decision is final and binding on the Owner of the vehicle in all warranty matters. RIPL reserves the right for the
final decision on all warranty matters.
9 All disputes arising out of this Warranty will be subject to the jurisdiction of Courts in Chennai only.

Downloaded from www.Manualslib.com manuals search engine MAINTENANCE APPENDIX
INFORMATION ON THE MAINTENANCE PROGRAMME
The maintenance program includes the RENAULT service and additional operations. To maintain the original quality of your
RENAULT in terms of safety, comfort and performance, you must observe the maintenance program for \
your vehicle.
RENAULT SERVICE
The RENAULT service applies to all RENAULT vehicles and always includes oil change, oil filter replacement, checks, top-ups
and a check of your vehicle’s electronic system. The RENAULT service is carried out at the service intervals specified in the
maintenance program for your vehicle.
In addition to the service/oil change intervals set by RENAULT, the oil level should still be checked regularly. Your RENAULT
dealer is at your disposal to carry out this operation and check other levels, safety parts and for any wear.
ADDITIONAL OPERATIONS
The additional operations are customized to your vehicle: specific parts or fluids (in addition to the RENAULT service) will need to
be replaced in accordance with the service intervals specified in the maintenance program for your vehicle. RENAULT reserves
the right to modify its maintenance program at any time during the vehicle’s life, within the framework of its vehicle development
policy.
CERTAIN CONDITIONS OF USE
RENAULT recommends that the frequency for replacing specific parts and fluids affected by certain conditions of use should be
adapted accordingly.
Hereunder, the list of certain conditions of use and related new replacement frequency (replacement frequency means “when first
of the two terms is reached”).
A) - At least 50% of journeys at an average speed less than 30 Km/h or with the engine running at idle speed (mainly urban
use, taxis, driving school, door-to-door driving, etc),
INFORMATION ON THE MAINTENANCE PROGRAMME
RENAULT SERVICE
ADDITIONAL OPERATIONS
CERTAIN CONDITIONS OF USE