2013 CHRYSLER TOWN AND COUNTRY service

are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center. Any communication to the manufacturer’s customer
center should include the following information:
•
Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247–9753
668 IF YOU NEED CONSUMER ASSISTANCE

Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
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IF YOU NEED CONSUMER ASSISTANCE 669

Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract.
It is not responsible for any service contract other than
the manufacturer’s service contract. If you purchased a
service contract that is not a manufacturer’s service
contract, and you require service after the manufacturer’s
New Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
670 IF YOU NEED CONSUMER ASSISTANCE

campaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below. Visa,
Mastercard, American Express, and Discover orders are
accepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need
in diagnosing/troubleshooting, problem solving, main-
taining, servicing, and repairing Chrysler Group LLC
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
672 IF YOU NEED CONSUMER ASSISTANCE

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.Call toll free at:
•
1–800–890–4038 (U.S.)
• 1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
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IF YOU NEED CONSUMER ASSISTANCE 673

Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
674 IF YOU NEED CONSUMER ASSISTANCE

Cargo Area Features...................... .296
Cargo Compartment ...................... .296
Luggage Carrier ....................... .298
Cargo (Vehicle Loading) ....................288
Car Washes ............................ .632
Cellular Phone .......................... .149
Center High Mounted Stop Light ..............652
Certification Label ........................ .549
Chains, Tire ............................ .526
Changing A Flat Tire ...................... .571
Chart, Tire Sizing ........................ .506
Check Engine Light (Malfunction Indicator Light). . .321
Checking Your Vehicle For Safety ..............120
Checks, Safety .......................... .120
Child Restraint ............................95
Child Safety Locks .........................53
Clean Air Gasoline ....................... .538
Climate Control ......................... .437
Clock ................................. .356Coat Hook
............................. .288
Coin Holder ............................ .289
Cold Weather Operation ....................469
Compact Disc (CD) Maintenance ..............436
Compact Spare Tire ....................... .521
Compass .............................. .344
Compass Calibration ...................... .345
Compass Variance ........................ .346
Computer, Trip/Travel ..................... .342
Connector UCI................................ .381
Universal Consumer Interface (UCI) ..........381
Conserving Fuel ......................... .340
Console ............................... .289
Console, Floor .......................... .289
Console, Overhead ....................... .255
Console, Removable ...................... .293
Contract, Service ......................... .670
Coolant Pressure Cap (Radiator Cap) ...........624
680 INDEX

Cooling System.......................... .620
Adding Coolant (Antifreeze) ...............623
Coolant Capacity ...................... .653
Coolant Level ......................... .621
Disposal of Used Coolant .................625
Drain, Flush, and Refill ...................622
Inspection ........................... .625
Points to Remember .....................625
Pressure Cap ......................... .624
Radiator Cap ......................... .624
Selection of Coolant (Antifreeze) .............622
Corrosion Protection ...................... .631
Cupholders ............................ .278
Customer Assistance ...................... .667
Data Recorder, Event .......................94
Daytime Running Lights ....................225
Dealer Service ........................... .607
Defroster, Windshield ..................... .123Delay (Intermittent) Wipers
..................232
Diagnostic System, Onboard .................604
Dimmer Control ......................... .226
Dipsticks Automatic Transmission ..................630
Oil (Engine) .......................... .609
Power Steering ........................ .489
Disabled Vehicle Towing ....................598
Disposal Antifreeze (Engine Coolant) ................625
Door Locks ..............................35
Door Opener, Garage ...................... .260
Driving Through Flowing, Rising, or Shallow Standing
Water ............................... .486
Driving to Achieve Maximum Fuel Economy ......340
E-85 Fuel .............................. .542
Economy (Fuel) Mode ..................... .474
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INDEX 681