
Black plate (38,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
7-38 Infotainment System
If the foam ear pads attached to the
headphones become worn or
damaged, the pads can be replaced
separately from the headphone set.
To purchase replacement ear pads,
call 1‐888‐293‐3332, then prompt
zero (0), or contact your dealer.
Headphones should be stored in the
front floor console and not in the
front seat back pocket. Headphone
damage can occur when the second
row seats are folded forward.
Battery Replacement
To change the batteries on the
headphones:
1. Turn the screw to loosen thebattery door located on the left
side of the headphones. Slide
the battery door open.
2. Replace the two batteries in the compartment. Make sure that
they are installed correctly, using
the diagram on the inside of the
battery compartment.
3. Replace the battery door and tighten the door screw. If the headphones are to be stored
for a long period of time, remove the
batteries and keep them in a cool,
dry place.
Audio/Video (A/V) Jacks
A. Yellow: Video Input
B. White: Left Audio Input
C. Red: Right Audio Input
The A/V jacks are color coded to
match typical home entertainment
system equipment.
The A/V jacks, located on the rear
of the floor console, allow audio or
video signals to be connected from
an auxiliary device such as a
camcorder or a video game unit to
the RSE system. Adapter
connectors or cables (not supplied)
might be required to connect the
auxiliary device to the A/V jacks.
Refer to the manufacturer
’s
instructions for proper usage.
Power for auxiliary devices is not
supplied by the radio system.
To use the auxiliary inputs of the
RSE system, connect an external
auxiliary device to the color-coded
A/V jacks and turn both the auxiliary
device and the video screen power
on. If the video screen is in the DVD
player mode, pressing the AUX
(auxiliary) button on the remote
control switches the video screen
from the DVD player mode to the
auxiliary device. The radio can listen
to the audio of the connected
auxiliary device by sourcing to
auxiliary. See Auxiliary Devices on
page 7‑35 for more information.

Black plate (39,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Infotainment System 7-39
How to Change the RSE Video
Screen Settings
The screen display mode (normal,
full, and zoom), screen brightness,
and setup menu language can be
changed from the on screen setup
menu by using the remote control.
To change a setting:
1. Press
z.
2. Use
n,q,p,oandrto
navigate and use the
setup menu.
3. Press
zagain to remove the
setup menu from the screen.
Audio Output
Audio from the DVD player or
auxiliary inputs can be heard
through the following sources:
.Wireless headphones
.Vehicle speakers
.Vehicle‐wired headphone jacks
on the RSA system, if the
vehicle has this feature. The RSE system always transmits
the audio signal to the wireless
headphones, if there is audio
available. See
“Headphones” earlier
in this section for more information.
The DVD player is capable of
outputting audio to the wired
headphone jacks on the RSA
system, if the vehicle has this
feature. The DVD player can be
selected as an audio source on the
RSA system. See Rear Seat Audio
(RSA) System on page 7‑36 for
more information.
When a device is connected to the
A/V jacks, or the radio's auxiliary
input jack, if the vehicle has this
feature, the rear seat passengers
are able to hear audio from the
auxiliary device through the wireless
or wired headphones. The front seat
passengers are able to listen to
playback from this device through
the vehicle speakers by selecting
AUX as the source on the radio.
Video Screen
The video screen is located in the
overhead console. When the video
screen is not in use, push it up into
its locked position.
To use the video screen:
1. Push the release button located on the overhead console.
2. Move the screen to the desired position.
If a DVD is playing and the screen
is raised to its locked position, the
screen remains on; this is normal,
and the DVD continues to play
through the previous audio source.
Press
Pon the remote control or
eject the disc to turn off the screen.
The infrared receivers for the
wireless headphones and the
remote control are located at the
rear of the overhead console.

Black plate (41,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Infotainment System 7-41
z(Display Menu):Press to adjust
the brightness, screen display mode
(normal, full, or zoom), and display
the language menu.
q(Return): Press to exit the
current active menu and return to
the previous menu. This button
operates only when the display
menu or a DVD menu is active.
c(Stop): Press to stop playing,
rewinding, or fast forwarding a DVD.
Press twice to return to the
beginning of the DVD.
s(Play/Pause): Press to start
playing a DVD. Press while a DVD
is playing to pause it. Press again to
continue playing the DVD.
When the DVD is playing,
depending on the radio, play may
be slowed down by pressing
s
then[. The DVD continues playing
in a slow play mode. Depending on
the radio, perform reverse slow play
by pressing
sthenr. To cancel
slow play mode, press
sagain.
t(Previous Track/Chapter):
Press to return to the start of the
current track or chapter. Press again
to go to the previous track or
chapter. This button might not work
when the DVD is playing the
copyright information or the
previews.
u(Next Track/Chapter): Press to
go to the beginning of the next
chapter or track. This button might
not work when the DVD is playing
the copyright information or the
previews.
r(Fast Reverse): Press to
quickly reverse the DVD or CD. To
stop fast reversing a DVD video,
press
s. To stop fast reversing a
DVD audio or CD, release
r. This
button might not work when the
DVD is playing the copyright
information or the previews.
[(Fast Forward): Press to fast
forward the DVD or CD. To stop fast
forwarding a DVD video, press
s.
To stop fast forwarding a DVD audio or CD, release
[. This button might
not work when the DVD is playing
the copyright information or the
previews.
e(Audio): Press to change audio
tracks on DVDs that have this
feature when the DVD is playing.
The format and content of this
function vary for each disc.
{(Subtitles): Press to turn ON/
OFF subtitles and to move through
subtitle options when a DVD is
playing. The format and content of
this function vary for each disc.
AUX (Auxiliary): Press to switch
the system between the DVD player
and an auxiliary source.
2(Camera): Press to change
camera angles on DVDs that have
this feature when a DVD is playing.
The format and content of this
function vary for each disc.
1 through 0 (Numeric Keypad):
The numeric keypad provides the
capability of direct chapter or track
number selection.

Black plate (44,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
7-44 Infotainment System
Tips and Troubleshooting Chart (cont'd)
ProblemRecommended Action
Sometimes the wireless headphone audio cuts out or
buzzes. Check for obstructions, low batteries, reception range,
and interference from cellular telephone towers, or use a
cellular telephone in the vehicle.
Check that the headphones are on correctly using the L
(left) and R (right) on the headphones.
The remote and/or the headphones are lost. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player.
DVD Display Error Messages
The DVD display error message
depends on which radio the vehicle
has. The video screen might display
one of the following:
Disc Load/Eject Error:This
message displays when there are
disc load or eject problems.
Disc Format Error: This message
displays if the disc is inserted with
the disc label wrong side up, or if
the disc is damaged. Disc Region Error:
This message
displays if the disc is not from a
correct region.
No Disc Inserted: This message
displays if no disc is present when
the
ZEJECT button is pressed on
the radio.
DVD Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Position Systems
(GPS)*, two-way radios, mobile
faxes, or walkie talkies.
It might be necessary to turn off the
DVD player when operating one of
these devices in or near the vehicle.
*Excludes the OnStar
®System.

Black plate (45,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Infotainment System 7-45
Cleaning the RSE Overhead
Console
When cleaning the RSE overhead
console surface, use only a clean
cloth dampened with clean water.
Cleaning the Video Screen
Use only a clean cloth dampened
with clean water. Use care when
directly touching or cleaning the
screen, as damage could result.
Rear Audio
Controller (RAC)
The vehicle may have the Rear
Audio Controller (RAC). Certain
radio functions can be controlled
with RAC.
x w(Next/Previous):Press the
down or up arrows to go to the next
or to the previous radio station
stored as a favorite.
When a CD/DVD is playing, press
the down or up arrows to go to the
next or previous track or chapter.
©SEEK¨: Press the SEEK
arrows to go to the previous or to
the next radio station while in AM,
FM, or SiriusXM
®(if equipped).
Press the SEEK arrows to go to the
previous or to the next track or
chapter while sourced to a CD or
DVD slot.
SRCE (Source): Press this button
to switch between the radio (AM,
FM), SiriusXM (if equipped), CD,
and if the vehicle has these
features, DVD, front auxiliary, and
rear auxiliary.
>(Mute): Press this button to
silence the system. Press this
button again, or any other radio
button, to turn the sound on.
+ / −
x(Volume): Press the plus or
minus volume buttons to increase or
to decrease the volume.

Black plate (47,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Infotainment System 7-47
When to Speak:A short tone
sounds after the system responds
indicating when it is waiting for a
voice command. Wait until the tone
and then speak.
How to Speak: Speak clearly in a
calm and natural voice.
Audio System
When using the in-vehicle Bluetooth
system, sound comes through the
vehicle's front audio system
speakers and overrides the audio
system. Use the audio system
volume knob, during a call, to
change the volume level. The
adjusted volume level remains in
memory for later calls. To prevent
missed calls, a minimum volume
level is used if the volume is turned
down too low.
Bluetooth Controls
Use the buttons located on the
steering wheel to operate the
in-vehicle Bluetooth system. See
Steering Wheel Controls on
page 5‑2.
b/g(Push To Talk): Press to
answer incoming calls, confirm
system information, and start
speech recognition.
c/x(End): Press to end a call,
reject a call, or cancel an operation.
Pairing
A Bluetooth enabled cell phone
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
the cell phone manufacturer's user
guide for Bluetooth functions before
pairing the cell phone. If a Bluetooth
phone is not connected, calls will be
made using OnStar Hands-Free
Calling, if equipped. See OnStar
Overview on page 14‑1.
Pairing Information
.A Bluetooth phone with MP3
capability cannot be paired to
the vehicle as a phone and an
MP3 player at the same time.
.Up to five cell phones can be
paired to the Bluetooth system.
.The pairing process is disabled
when the vehicle is moving.
.Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
.Only one paired cell phone can
be connected to the Bluetooth
system at a time.
.If multiple paired cell phones are
within range of the system, the
system connects to the first
available paired cell phone in the
order that they were first paired
to the system. To connect to a
different paired phone, see
“Connecting to a Different
Phone” later in this section.
Pairing a Phone
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” This command
can be skipped.

Black plate (50,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
7-50 Infotainment System
Listing Stored Numbers
The list command will list all stored
numbers and name tags.
Using the“List”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Directory.”
3. Say “Hands-Free Calling.”
4. Say “List.”
Making a Call
Calls can be made using the
following commands.
Dial or Call: The dial or call
command can be used
interchangeably to dial a phone
number or a stored name tag.
Digit Dial: This command allows a
phone number to be dialed by
entering the digits one at a time.
Re-dial: This command is used to
dial the last number used on the cell
phone. Using the
“Dial”or“Call”
Command
1. Press and hold
b/gfor
two seconds.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing, or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.
Calling 911 Emergency
1. Press and hold
b/gfor
two seconds.
2. Say “Dial”or“Call.”
3. Say “911.”
4. Say "Dial" or "Call.”
Using the “Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone. If an unwanted number is
recognized by the system, say
“Clear”
at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Dial.”
3. Say each digit, one at a time, that you want to dial. After each
digit is entered, the system
repeats back the digit it heard
followed by a tone. After the last
digit has been entered,
say “Dial.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Re-dial”Command
1. Press and hold
b/gfor
two seconds.
2. After the tone, say “Re-dial.”

Black plate (51,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Infotainment System 7-51
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.Pressb/gto answer the call.
.Pressc/xto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Pressb/gto answer an
incoming call when another call
is active. The original call is
placed on hold.
.Pressb/gagain to return to
the original call.
.To ignore the incoming call, no
action is required.
.Pressc/xto disconnect the
current call and switch to the call
on hold.
Three-Way Calling
Three-way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b/g.
2. Say “Three-way call.”
3. Use the dial or call command to dial the number of the third party
to be called.
4. Once the call is connected, press
b/gto link all callers
together.
Ending a Call
Pressc/xto end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
.To mute a call, pressb/g, and
then say “Mute call.”
.To cancel mute, pressb/g,
and then say “Un-mute call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired and
connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to ON/RUN.