2013 CHEVROLET TRAVERSE phone

Black plate (51,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Infotainment System 7-51
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.Pressb/gto answer the call.
.Pressc/xto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Pressb/gto answer an
incoming call when another call
is active. The original call is
placed on hold.
.Pressb/gagain to return to
the original call.
.To ignore the incoming call, no
action is required.
.Pressc/xto disconnect the
current call and switch to the call
on hold.
Three-Way Calling
Three-way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b/g.
2. Say “Three-way call.”
3. Use the dial or call command to dial the number of the third party
to be called.
4. Once the call is connected, press
b/gto link all callers
together.
Ending a Call
Pressc/xto end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
.To mute a call, pressb/g, and
then say “Mute call.”
.To cancel mute, pressb/g,
and then say “Un-mute call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired and
connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to ON/RUN.

Black plate (52,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
7-52 Infotainment System
Transferring Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
b/g.
2. Say “Transfer Call.”
Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
b/g. The audio
transfers to the vehicle. If the audio
does not transfer to the vehicle, use
the audio transfer feature on the cell
phone. See your cell phone
manufacturer's user guide for more
information.
Voice Pass-Thru
Voice pass-thru allows access to the
voice recognition commands on the
cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the cell
phone:
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” This command
can be skipped.
3. Say “Voice.” The system
responds “OK, accessing
.”
The cell phone's normal prompt
messages will go through their cycle
according to the phone's operating
instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a
menu-driven phone system.
Account numbers can also be
stored for use.
Sending a Number or Name Tag
During a Call
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Dial.”
3. Say the number or name tag to send.

Black plate (53,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Infotainment System 7-53
Clearing the System
Unless information is deleted out of
the in-vehicle Bluetooth system, it
will be retained indefinitely. This
includes all saved name tags in the
phone book and phone pairing
information. For information on how
to delete this information, see the
previous section“Deleting a Paired
Phone” and the previous sections
on deleting name tags.
Other Information
The Bluetooth®word mark and
logos are owned by the Bluetooth®
SIG, Inc. and any use of such marks
by General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
See Radio Frequency Statement on
page 13‑21 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Settings
Press Settings on the Home Page
to adjust features and preferences,
such as Time, Date, Bluetooth
Device List, Voice Recognition,
Favorite Pages, Display Settings,
Navigation Settings, etc.
1. Press the Settings screen button
on the Home Page.
2. Touch-tap the scroll bar until the desired option displays. Select
the desired settings to change.
A few of the setting options change
the way the navigation system
displays or reacts while in use.
From the Settings menu, press the
Set Time or Set Date settings
screen button to display the different
options for setting the time
and date.
Bluetooth Device List: Press to
display paired bluetooth devices.
Voice Recognition: Press to
display voice recognition options.
.Voice Prompt Volume: Press to
adjust the prompt volume.
.Prompt Length: Press to select
short or long prompts.

Black plate (55,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Infotainment System 7-55
SeeSatellite Radio (Radio without
Touchscreen) on page 7‑15 or
Satellite Radio (Radio with
Touchscreen) on page 7‑19 (if
equipped), for more information
about XM Categories.
The Radio Settings are:
Phone Settings
See Bluetooth on page 7‑46 in the
“Phone” section for more
information on phone settings.
Vehicle Settings
See Vehicle Personalization (With
DIC Buttons) on page 5‑41.
Display
Mode: Press Mode to change the
screen background. This setting
controls map colors.
Calibrate Touchscreen: Press to
display the Touchscreen Calibration
Screen.
Turn Display Off: Press to turn the
Display option off.
Rear Vision Camera (If
Equipped)
The rear vision camera can assist
the driver when backing up by
displaying a view of the area behind
the vehicle.
An image appears on the system’s
screen so that the driver can check
the surroundings for safety.
Press the Config button to access
the Display settings. Adjust the
brightness of the screen by pressing
the −or + screen button. See Rear
Vision Camera (RVC) on page 9‑35.

Black plate (2,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
9-2 Driving and Operating
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
.Designate a front seat
passenger to handle potential
distractions.
.Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
.Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
.Stop or park the vehicle to tend
to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{WARNING
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the Infotainment section
and the infotainment manual for
more information on using that
system, including pairing and using
a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the safety belt. See Safety Belts on
page 3‑13.
.Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.

Black plate (42,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
9-42 Driving and Operating
When replacing the fuel cap, turn it
clockwise until it clicks. Make sure
the cap is fully installed. The
diagnostic system can determine if
the fuel cap has been left off or
improperly installed. This would
allow fuel to evaporate into the
atmosphere. SeeMalfunction
Indicator Lamp on page 5‑17.
{WARNING
If a fire starts while you are
refueling, do not remove the
nozzle. Shut off the flow of fuel by
shutting off the pump or by
notifying the station attendant.
Leave the area immediately.
Notice: If a new fuel cap is
needed, be sure to get the right
type of cap from your dealer. The
wrong type of fuel cap might not
fit properly, might cause the
malfunction indicator lamp to
light, and could damage the fuel tank and emissions system. See
Malfunction Indicator Lamp on
page 5‑17.
Filling a Portable Fuel
Container
{WARNING
Filling a portable fuel container
while it is in the vehicle can cause
fuel vapors that can ignite either
by static electricity or other
means. You or others could be
badly burned and the vehicle
could be damaged. Always:
.Use approved fuel
containers.
.Remove the container from
the vehicle, trunk, or pickup
bed before filling.
.Place the container on the
ground.
(Continued)
WARNING (Continued)
.Place the nozzle inside the fill
opening of the container
before dispensing fuel, and
keep it in contact with the fill
opening until filling is
complete.
.Fill the container no more
than 95% full to allow for
expansion.
.Do not smoke, light matches,
or use lighters while
pumping fuel.
.Avoid using cell phones or
other electronic devices.

Black plate (1,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-2
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-4
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7 Roadside Assistance Program
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Courtesy Transportation Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-14
Service Publications Ordering Information . . . . . . 13-17
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-18
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-20
Infotainment System . . . . . . . . 13-21
Radio Frequency Identification (RFID) . . . . . . . 13-21
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-21

Black plate (3,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Customer Information 13-3
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE
—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).