2013 CHEVROLET SUBURBAN towing

Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring your
satisfaction with your new General
Motors vehicle.
Your General Motors dealer also
wants you to be completely satisfied
and invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to a
member of dealer management.
Under certain circumstances, GM
and/or GM dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persists, follow the procedures
outlined underCustomer
Satisfaction Procedure on page 35.
GM Participation in the
Mediation/Arbitration Program
Refer toCustomer Satisfaction
Procedure on page 35, for
information on the voluntary, binding
Mediation/Arbitration Program in
which GM participates.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing an
optional service contract. General
Motors offers its own GM Protection
Plan (GMPP), a service contract
which provides mechanical repair
protection, a rental/alternate
transportation allowance, and the
availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.
The GM Protection Plan is the only
optional service contract backed by
the worldwide resources of GeneralMotors. It can be the most valuable
option you choose for your vehicle.
See your GM Dealer for prices,
vehicle eligibility guidelines and
more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in name or
address by calling our Customer
Care Centre toll free at
1-800-263-3777 (English) or
1-800-263-7854 (French). If you are
a subsequent owner, please be sure
to advise us by calling the number
above. You may also visit the
General Motors dealer of your
choice to report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.
We thank you for choosing a
General Motors product.

Black plate (9,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 9
The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the
tire manufacturer's website or any
authorized dealer, is in lieu of all
other remedies or warranties,
expressed or implied, arising by law
or otherwise, including fitness for a
particular purpose or
merchantability. The tire
manufacturer's expressly disclaim
liability for indirect, special,
incidental, or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost, or loss of any kind.
Towing
Towing is covered to the nearest
authorized dealer if your vehicle
cannot be driven because of a
warranted defect.6.6L Duramax Diesel Engine
Coverage
For trucks equipped with a 6.6L
Duramax Diesel Engine, the diesel
engine assembly, including
turbocharger components (except
those items listed under“What Is
Not Covered”) is covered for defects
in material or workmanship without
a deductible for up to 5 years or
160 000 kilometres, (Chevrolet and
GMC), whichever comes first, and
6 years or 110 000 kilometres
(Buick), whichever comes first.
.Cylinder block and heads and all
internal lubricant parts, intake
and exhaust manifolds, timing
gears, timing gear chain or belt
and cover, flywheel, harmonic
balancer, valve covers, oil pan,
oil pump, water pump, fuel
pump, engine mounts, seals,
and gaskets.
.Diesel Fuel Metering System:
injection pump, nozzles, high
pressure lines, high pressure
sealing devices.
.Glow Plug Control System:
control/glow plug assembly, glow
plugs, cold advance relay,
Engine Control Module (ECM).
.Fuel injection control module,
integral oil cooler, transmission
adapter plate, left and right
common fuel rails, fuel filter
assembly, fuel temperature
sensor, and function blocks.
Important:Some of the above
components may also be covered
by the Emissions Warranty with no
deductible. See theEmission
Warranty Parts List on page 28for
details.
Aftermarket Engine Performance
Enhancement Products and
Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle's powertrain.
You should be aware that these
products may have detrimental

Black plate (15,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 15
vehicle, against warrantable repairs
to the specific Voltec components of
the vehicle.
This warranty is for Chevrolet Volt
vehicles registered and normally
operated in the United States or
Canada, respectively. In addition to
the initial owner of the vehicle, the
coverage described in this Voltec
warranty is transferable at no cost to
any subsequent person(s) who
assumes ownership of the
vehicle within the above-described
8 years or 160 000 kilometers
(100,000 miles) term. No
deductibles are associated with
this Voltec warranty.
This Voltec component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
Voltec Component Warranty.For Chevrolet Volt owners requiring
more comprehensive coverage than
that provided under this Voltec
warranty, a GM Protection Plan may
be available. See your Chevrolet
dealer for more details.
What Is Covered
This Voltec warranty covers repairs
to correct any Voltec component
defect related to materials or
workmanship occurring during the
8 year or 160 000 kilometers
(100,000 miles) term for the
following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles)
Voltec warranty period, towing is
covered to the nearest Chevrolet
servicing dealer if your vehicle
cannot be driven because of a
warranted Voltec specific defect.
Contact the GM Roadside
Assistance Center for towing. Refer
to the owner manual for details.
Chevrolet Volt Coverage
Propulsion Battery Warranty
Policy
Like all batteries, the amount of
energy that the high voltage
“propulsion”battery can store will
decrease with time and miles
driven. Depending on use, the
battery may degrade as little as
10% to as much as 30% of capacity
over the warranty period. A dealer
service technician will determine if
the battery energy capacity (kWh
storage) is within the proper limit,
given the age and mileage of the
vehicle. Typical tests can take up to
24 hours.
Repair
If possible, components will be
repaired or replaced, and the
original battery will be returned to
the vehicle.

Black plate (17,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 17
For Hybrid owners requiring more
comprehensive coverage than that
provided under this Hybrid warranty,
a GM Protection Plan may be
available. See your Chevrolet or
GMC dealer for more details.
What Is Covered
This Hybrid warranty covers repairs
to correct any Hybrid component
defect related to materials or
workmanship occurring during the
8 year or 160 000 kilometers
(100,000 miles) term for the
following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles,
Hybrid warranty period, towing is
covered to the nearest Chevrolet or
GMC servicing dealer if your vehicle
cannot be driven because of a
warranted Hybrid specific defect.
Contact the GM Roadside
Assistance Center for towing. Refer
to the owner manual for details.
Chevrolet Silverado Hybrid,
Tahoe Hybrid, GMC Sierra and
Yukon/Yukon Denali Hybrid
Coverage
Transmission
Hybrid transmission assembly and
internal components, including the
transmission auxiliary fluid pump,
transmission auxiliary pump
controller, and 3-phase transmission
cables.
Brakes
Brake Modulator Assembly
Other Hybrid Components
Hybrid battery
The 300-volt electrical system
includes:
.Hybrid High Voltage Wiring
.Hybrid Control Modules
.Traction Power Inverter
Module (TPIM)
.Accessory Power Module (APM)
What Is Not Covered
In addition to the”What Is Not
Covered“section previously, the
Voltec or Hybrid warranty does not
cover the following items:
Wear Items
Wear items, such as brake linings,
are not covered in the Voltec or
Hybrid warranty.
Maintenance
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. Maintenance
intervals, checks, inspections, and
recommended fluids and lubricants
as prescribed in the owner manual
are necessary to keep your vehicle
in good working condition. Any
damage caused by owner/lessee
failure to follow scheduled
maintenance may not be covered by
warranty. Scheduled maintenance
includes such items as:
.Brake Pads/Linings