Black plate (23,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Things to Know About the New Vehicle Limited Warranty 23
Some vehicle lines, which are sold
only in Canada, may not be
serviced by all General Motor's
dealers in the United States.
If warranty service is necessary
while you are in the United States
please contact the Canadian
Customer Care Centre (CCC) for
guidance. SeeCustomer Assistance
Offices on page 38for CCC
information. A Customer Care
Ambassador will direct you to a
dealership and assist the repairing
dealer to obtain the necessary parts
and technical information. You may
be charged for these repairs. For
reimbursement consideration by
General Motors of Canada upon
your return home, provide your
dealer with a statement of
circumstances, the original repair
order, proof of ownership and any
“paid”receipts indicating the work
performed and parts replaced.Touring Owner Service—
Countries Other than Canada,
the United States and Mexico
If you are touring in a foreign
country and repairs are needed, it is
suggested you make your vehicle
available to a General Motors
dealership, preferably one that
handles your vehicle line.
Important:Repairs made
necessary by the use of improper or
dirty fuels and lubricants are not
covered under warranty. See your
owner's manual for additional
information on fuel requirements
when operating in foreign countries.
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada
This warranty applies to GM
vehicles registered in Canada and
normally operated in Canada. If you
have permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs based onthe warranty coverage for vehicles
generally sold by GM in that
country. Contact an authorized
GM dealer in your country for
assistance. GM warranty coverages
may be void or subject to
restrictions on GM vehicles that
have been imported or exported.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors.
Examples of the types of alterations
that would not be covered include,
but are not limited to, any non-GM
theft alarm, remote starting device
or remote locking system, or the
cutting, welding, or disconnecting of
the vehicle's original equipment
parts and components. Also, the
warranty does not cover a rebuilt
vehicle after it has suffered such
extensive collision damage in an
Black plate (34,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
34 Things to Know About the Emission Control Systems Warranty
owner of this vehicle. GM will not
deny warranty coverage based
solely on the absence of
maintenance records. However, GM
may deny a warranty claim if a
failure to perform scheduled
maintenance resulted in the failure
of a warranted part. You should also
be aware that GM may deny you
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper maintenance,
or modifications not approved
by GM.
Claims Procedure
Make your vehicle available to any
authorized GM dealer as soon as
possible after failing a provincial I/M
test or at any time you suspect a
defect in a part. Ifallthe above
conditions are met, GM warrants
that your dealer will replace, repair,or adjust to GM specifications, at no
charge to you, any of the parts listed
under“Emission Control Systems
Warranty Parts List”which may be
necessary to cause your vehicle to
conform to the applicable emission
standards.
Repairs which do not qualify will be
charged to you.
In the event a warranty matter is not
handled to your satisfaction, refer to
theCustomer Satisfaction
Procedure on page 35.
